Job summary
A vacancy has arisen for a Speciality PA to join the Family Health Paediatric admin team based at the Nottingham Queens Medical Centre Campus.
Working as part of a team the post-holder will provide a high quality administrative service to consultants and their teams. You will be a conscientious and enthusiastic team player with excellent organisational and communication skills, and be well motivated and reliable.
Main duties of the job
In addition to the summaryyou need to familiarize yourself with full Job Description and Person Specification documents attached.
You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will be able to work as part of a team to ensure the smooth running of a busy department.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
The successful applicant will have obtained 5 GCSE passes which will include English Language and Maths at grade C or above , will have a word processing or typing qualification (or experience); NVQ level 3 in Administration or equivalent experience.
The successful applicant will have excellent audio typing skills and be competent in the use Microsoft packages. Work based experience within hospital or health care setting is desirable but not essential
About us
The Specialty PA is an integral part of the Family Health Paediatric team. We offer a wide range of care and pride ourselves on our efficient and quality service.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high quality service. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
Job description
Job responsibilities
To manage Advice & Guidance requests.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Attending/organising meetings, take minutes.
Ensure RTT patient data quality is accurate.
Key point of contact for consultant.
Dealing with consultant queries/visitors, managing consultant diary.
Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.
Typing of clinical letters as required.
Job description
Job responsibilities
To manage Advice & Guidance requests.
Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.
Use judgement and initiative to prioritise the importance/urgency of tasks within defined guidelines.
Establish and maintain admin systems/databases.
Dealing with incoming mail, results/reports management.
Attending/organising meetings, take minutes.
Ensure RTT patient data quality is accurate.
Key point of contact for consultant.
Dealing with consultant queries/visitors, managing consultant diary.
Telephone calls inbound/outbound relating to patients specific care, in a confidential manner.
Typing of clinical letters as required.
Person Specification
Training & Qualifications
Essential
- Minimum 3 GSCEs or equivalent to include English Language
- NVQ level 3 in administration or equivalent
Desirable
Experience
Essential
- Minimum of 2 years secretarial experience
- Audio Typing experience
- Minute taking experience
- Experience in using Microsoft Office
Desirable
- Knowledge of National RTT targets
- Knowledge of hospital IT systems, e.g. Medways PAS, Notis and Winscribe
Communication and relationship skills
Essential
- Must be able to clearly and accurately convey information verbally and in written format
- Can complete letters, forms, reports & tables using computerised technology from information collected
- Maintain confidentiality, sensitivity and empathy in communication with patients/colleagues
- Has ability to motivate, coach and mentor others within the team
- Can work well within a team and have the ability to cross cover
Analytical and Judgement skills
Essential
- Able to use judgement to make decisions in order to solve problems/enquiries
- Works in line with organisational targets and objectives
Planning and organisation skills
Essential
- Demonstrates an ability to organise own work schedule
- Works within prescribed deadlines
- Ability to prioritise workload
Physical skills
Essential
- Frequent use of VDU equipment
- Frequent sitting at a keyboard
Person Specification
Training & Qualifications
Essential
- Minimum 3 GSCEs or equivalent to include English Language
- NVQ level 3 in administration or equivalent
Desirable
Experience
Essential
- Minimum of 2 years secretarial experience
- Audio Typing experience
- Minute taking experience
- Experience in using Microsoft Office
Desirable
- Knowledge of National RTT targets
- Knowledge of hospital IT systems, e.g. Medways PAS, Notis and Winscribe
Communication and relationship skills
Essential
- Must be able to clearly and accurately convey information verbally and in written format
- Can complete letters, forms, reports & tables using computerised technology from information collected
- Maintain confidentiality, sensitivity and empathy in communication with patients/colleagues
- Has ability to motivate, coach and mentor others within the team
- Can work well within a team and have the ability to cross cover
Analytical and Judgement skills
Essential
- Able to use judgement to make decisions in order to solve problems/enquiries
- Works in line with organisational targets and objectives
Planning and organisation skills
Essential
- Demonstrates an ability to organise own work schedule
- Works within prescribed deadlines
- Ability to prioritise workload
Physical skills
Essential
- Frequent use of VDU equipment
- Frequent sitting at a keyboard
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.