Job summary
The Compliance and Performance Manager is pivotal role within the Estates Operational team to collate, advise and report on all matters of compliance to the service leads.
The post holder will lead on all matters relating to auditing and ensuring the Estates Department, the Trust and the Trust's partners are fully compliant with all statutory and other relevant approved codes of practice such as Health Technical Memoranda (HTMs) and PAM (Premises Assurance Model).
This role is responsible for setting, monitoring and reporting the Estates Department's compliance performance with respect to statutory and HTM requirements Trust wide, including external Contracts. The successful individual will be expected to provide specialist expert compliance advice, write and deliver assurance reports to the Estates and Facilities Directorate.
The post holder is responsible for supporting the Head of Estates team by providing a full and flexible business administration & compliance service, assisting with the preparation of business cases, operational development proposals and lead the operational management of all Estates CAFM Systems. These services include Business Performance (Statutory and Mandatory record keeping and management), administration support, contract management and managing & coordinating compliance models & systems.
The post holder will also manage data collection, data management and presentation on behalf of the Head of Estates Operations.
Main duties of the job
The core role encompasses directly supporting the Heads of Estates and their teams in the delivery of high effective and efficient Estates services. This requires collating information from audits, surveys and reports of plant and building services. Working with Engineers, analysing data, reports and information from the CAFM system. Reviewing various sources of information to identify potential gaps in the services and advise on more efficient uses of resources. Updating Estates information systems including CAFM and systems within Estates.
The Trust incorporates many building types and engineering systems; therefore, the efficient tracking and processing of work is a crucial role. The post holder will be expected to have or gain an understanding of Estates CAFM and other Trusts systems.
From the outset the post-holder shall understand how their personal contributions in the role affects Estates services and supports Trust activities/patient care.
A demonstrable track record of success in service support, data analysis, information management, report writing and a good understanding of Estates service delivery is required. The candidate will seek to provide a proactive service; allocate work and schedule tasks appropriately.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
To provide professional engineering leadership and management for a Trust wide service, including the development of strategic investment plans which are robust, auditable and concur with acceptable best standards. Develop, maintain and manage a database of Compliance Information for all Statutory Compliance and HTM-governed services.
The post holder will establish and develop systems across the Estates department to meet the delivery of key Trust and directorate targets for the patient care environment. Manage all Trust operated premises in conjunction with both internal and external stakeholders to ensure our services are being delivered in fit for purpose environments.
To coordinate the monitoring of the Care Quality Commission (CQC) and other statutory & mandatory standards across the directorate and provide monthly updates to the Head of Estates - Operations.
Develop and maintain communication with the operational teams on supporting services matters, issues and ideas. This includes the investigation of complaints relating to services, and the liaising with the relevant service manager to identify any shortcomings and prevent any re-occurrences. Promote, monitor and maintain best practice in Health and Safety and Security by ensuring that work areas and practices are regularly monitored and that activity is consistent with local policies and procedures.
By ensuring a compliant environment this will enhance the patient journey through the Trust and a safe place for the staff to work. To ensure that business continuity contingency plans for Estates are developed, regularly reviewed and available for implementation if required.
To take overall responsibility for the management of record-keeping for all matters of Estates compliance that inform the Trusts Premises Assurance Model. To develop software solutions to collect, monitor and review mandatory and statutory compliance across the Estates service to be able to produce and present reports to senior management and executives on estates compliance performance including complex technical matters.
Take overall responsibility of all Estates CAFM Information Systems. This involves working with the EFM Team to improve and evolve how these systems are used to ensure EFM can demonstrate and record all aspects of Estates and Facilities work. Analyses and resolves highly complex technical problems, interpreting technical drawings and literature, Approved Codes of Practice (ACoPs), and maintenance contracts (external contractors and SLAs).
Assess training and other appropriate certification relating to Authorised Persons (AP) and Competent Persons (CP) in order to ensure it is sufficient to cover compliance issues relevant to the estate.
Job description
Job responsibilities
To provide professional engineering leadership and management for a Trust wide service, including the development of strategic investment plans which are robust, auditable and concur with acceptable best standards. Develop, maintain and manage a database of Compliance Information for all Statutory Compliance and HTM-governed services.
The post holder will establish and develop systems across the Estates department to meet the delivery of key Trust and directorate targets for the patient care environment. Manage all Trust operated premises in conjunction with both internal and external stakeholders to ensure our services are being delivered in fit for purpose environments.
To coordinate the monitoring of the Care Quality Commission (CQC) and other statutory & mandatory standards across the directorate and provide monthly updates to the Head of Estates - Operations.
Develop and maintain communication with the operational teams on supporting services matters, issues and ideas. This includes the investigation of complaints relating to services, and the liaising with the relevant service manager to identify any shortcomings and prevent any re-occurrences. Promote, monitor and maintain best practice in Health and Safety and Security by ensuring that work areas and practices are regularly monitored and that activity is consistent with local policies and procedures.
By ensuring a compliant environment this will enhance the patient journey through the Trust and a safe place for the staff to work. To ensure that business continuity contingency plans for Estates are developed, regularly reviewed and available for implementation if required.
To take overall responsibility for the management of record-keeping for all matters of Estates compliance that inform the Trusts Premises Assurance Model. To develop software solutions to collect, monitor and review mandatory and statutory compliance across the Estates service to be able to produce and present reports to senior management and executives on estates compliance performance including complex technical matters.
Take overall responsibility of all Estates CAFM Information Systems. This involves working with the EFM Team to improve and evolve how these systems are used to ensure EFM can demonstrate and record all aspects of Estates and Facilities work. Analyses and resolves highly complex technical problems, interpreting technical drawings and literature, Approved Codes of Practice (ACoPs), and maintenance contracts (external contractors and SLAs).
Assess training and other appropriate certification relating to Authorised Persons (AP) and Competent Persons (CP) in order to ensure it is sufficient to cover compliance issues relevant to the estate.
Person Specification
Training and Qualfications
Essential
- Business Administration, Asset Management and/or Engineering/Building Management qualification.
- Educated to Degree Level or equivalent in professional qualification or relevant experience in the specific discipline at a comparable level for a proven significant time.
- Sustained record of continued professional development.
- Developed IT Literacy
Desirable
- Member of an appropriate professional instititution.
Experience
Essential
- Knowledge across a range of areas including Engineering and Building Compliance Disciplines underpinned with theoretical knowledge and practical experience.
- Significant proven management experience.
- Proven track record of managing a variety of diverse services within a Facilities Management environment.
Desirable
- Knowledge of Healthcare/Engineering/Building Guidance documents to develop and implement policies and procedures for the department.
Person Specification
Training and Qualfications
Essential
- Business Administration, Asset Management and/or Engineering/Building Management qualification.
- Educated to Degree Level or equivalent in professional qualification or relevant experience in the specific discipline at a comparable level for a proven significant time.
- Sustained record of continued professional development.
- Developed IT Literacy
Desirable
- Member of an appropriate professional instititution.
Experience
Essential
- Knowledge across a range of areas including Engineering and Building Compliance Disciplines underpinned with theoretical knowledge and practical experience.
- Significant proven management experience.
- Proven track record of managing a variety of diverse services within a Facilities Management environment.
Desirable
- Knowledge of Healthcare/Engineering/Building Guidance documents to develop and implement policies and procedures for the department.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).