Job summary
The post holders will take responsibility to co-ordinate and audit a quality management system within the Breast screening Unit in line with the National Health Service Breast Screening Programme (NHSBSP) quality guidelines. The post holder will book specialist radiology dairy to ensure all patients are booked for the correct procedure within targets. The post holder will transcribe medical reports for the radiologists within the Unit. They will facilitate the timely reconciliation of clinics in relation of coding and outcomes. Monitoring Quality Assurance, Cancer Trust targets will be an essential part of the role.
The post holder will be based at Nottingham Breast Institute on the City Campus. Thy will be asked to attend meetings outside of the Trust from time to time representing the Nottingham, Breast Screening Service. The post holder will have excellent communication and prioritising skills and be able to work to tight and demanding deadlines.
Main duties of the job
- Ensuring there are documented procedures which adequately describe the breast screening system and processes.
- To check that quality procedures, work instructions and associated documentation is kept up to date and correctly audited.
For a comprehensive list, please see detailed job description and main responsibilities.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
- Ensuring there are documented procedures which adequately describe the breast screening system and processes.
- To check that quality procedures, work instructions and associated documentation is kept up to date and correctly audited.
- To establish an audit schedule. Ensure that audit and necessary checks are carried out to ensure the application and adherence to the NHSBSP policies and procedures.
- To liaise with line managers to ensure that concessions and non-conformities are managed and complaints are monitored according to the written procedures.
- To assist and support the process of Clinical Governance in a pro-active manager
- To deputies and provide support for the Administration Manager (AM) in the absence of the Office Supervisor (OS) at local, regional and national level.
- Tobe responsible for co-ordination of administration functions of admin team within the breast screening department, in the absence of OS
- Make and receive telephone calls to/from patients/ GPs dealing with sensitive issues in a confidential manner with empathy and be able to give advice and information pertaining to the National Breast Screening Programme to medical staff and members of general public.
- To attend relevant meetings as required. To process the information from these meetings to ensure all patient activity is managed accurately within the NHSBSP reporting systems.
- Record complex clinical data from MDT meetings in order to input in to the Breast Screening computer system.
- Interpret pathology reports and client letters to extract relevant information which is input in to the Breast Screening computer system
- Actively participate in the sharing of skills, experience and knowledge within the A&C team aiding the spread of good practice and continuous improvement.
- To liaise with the National helpdesk for the breast screening computer system and be responsible for updating and maintaining the users within the administration team
- To ensure all clinics are reconciled for coding, correct results, tracking and audit purposes.
- Typing clinical letters using Winscribe, creating correspondence as an appropriate from pre-defined template and typing radiology reports from the CRIS system. Help to cover the Family History Service from referral from GP to monitoring of patients.
- Other general office duties including answering clients questions on the telephone and assisting the clinical team with their enquiries for the clients attending the service.
- The job description is indicative of the range of responsibilities of the post holder. It is not intended to be an exhaustive list of duties.
- This job description is subject to periodic revision, following discussions with the post holder
Job description
Job responsibilities
- Ensuring there are documented procedures which adequately describe the breast screening system and processes.
- To check that quality procedures, work instructions and associated documentation is kept up to date and correctly audited.
- To establish an audit schedule. Ensure that audit and necessary checks are carried out to ensure the application and adherence to the NHSBSP policies and procedures.
- To liaise with line managers to ensure that concessions and non-conformities are managed and complaints are monitored according to the written procedures.
- To assist and support the process of Clinical Governance in a pro-active manager
- To deputies and provide support for the Administration Manager (AM) in the absence of the Office Supervisor (OS) at local, regional and national level.
- Tobe responsible for co-ordination of administration functions of admin team within the breast screening department, in the absence of OS
- Make and receive telephone calls to/from patients/ GPs dealing with sensitive issues in a confidential manner with empathy and be able to give advice and information pertaining to the National Breast Screening Programme to medical staff and members of general public.
- To attend relevant meetings as required. To process the information from these meetings to ensure all patient activity is managed accurately within the NHSBSP reporting systems.
- Record complex clinical data from MDT meetings in order to input in to the Breast Screening computer system.
- Interpret pathology reports and client letters to extract relevant information which is input in to the Breast Screening computer system
- Actively participate in the sharing of skills, experience and knowledge within the A&C team aiding the spread of good practice and continuous improvement.
- To liaise with the National helpdesk for the breast screening computer system and be responsible for updating and maintaining the users within the administration team
- To ensure all clinics are reconciled for coding, correct results, tracking and audit purposes.
- Typing clinical letters using Winscribe, creating correspondence as an appropriate from pre-defined template and typing radiology reports from the CRIS system. Help to cover the Family History Service from referral from GP to monitoring of patients.
- Other general office duties including answering clients questions on the telephone and assisting the clinical team with their enquiries for the clients attending the service.
- The job description is indicative of the range of responsibilities of the post holder. It is not intended to be an exhaustive list of duties.
- This job description is subject to periodic revision, following discussions with the post holder
Person Specification
Training & Qualifications
Essential
- oMinimum standard of Maths and English GCSE Grade C or equivalent oAccurate and concise keyboard skills oHigh standard of use of Microsoft Office programmes including Excel
Desirable
- Knowledge of Careflow, CRIS, and Notis.
Experience
Essential
- oExperience of working within an NHS environment oExperience of working with Quality Assurance issues oExperience of working within an NHS Office environment
Communication and Relationship skills
Essential
- oThe ability to deal with queries confidentially and with discretion oAcceptance of responsibility and display commitment of succeed the role
Analytical and Judgement skills
Essential
- oHigh levels of verbal and written communication skills oAnalytical skills oAbility to plan and set standards oAbility to prioritize and manage workload to meet deadlines oBe able to work independently
Planning and organisation skills
Essential
- oExcellent co-ordination, organisational and planning skills oExcellent time management skills and ability to demonstrate initiative
Physical skills
Essential
- oAbility to use Keyboard and computerized data systems oFrequent use of VDU equipment
Other requirements specific to the role
Essential
- oDemonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace oRemains calm and co-operative under pressure or in difficult and uncertain situations oHighly motivated oGives consistent and stable performance under pressure oDemonstrates enthusiasm and a conscientious approach to work, advocating this to others oDisplays self-confidence, innovation and positive image oFlexible approach to work
Person Specification
Training & Qualifications
Essential
- oMinimum standard of Maths and English GCSE Grade C or equivalent oAccurate and concise keyboard skills oHigh standard of use of Microsoft Office programmes including Excel
Desirable
- Knowledge of Careflow, CRIS, and Notis.
Experience
Essential
- oExperience of working within an NHS environment oExperience of working with Quality Assurance issues oExperience of working within an NHS Office environment
Communication and Relationship skills
Essential
- oThe ability to deal with queries confidentially and with discretion oAcceptance of responsibility and display commitment of succeed the role
Analytical and Judgement skills
Essential
- oHigh levels of verbal and written communication skills oAnalytical skills oAbility to plan and set standards oAbility to prioritize and manage workload to meet deadlines oBe able to work independently
Planning and organisation skills
Essential
- oExcellent co-ordination, organisational and planning skills oExcellent time management skills and ability to demonstrate initiative
Physical skills
Essential
- oAbility to use Keyboard and computerized data systems oFrequent use of VDU equipment
Other requirements specific to the role
Essential
- oDemonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace oRemains calm and co-operative under pressure or in difficult and uncertain situations oHighly motivated oGives consistent and stable performance under pressure oDemonstrates enthusiasm and a conscientious approach to work, advocating this to others oDisplays self-confidence, innovation and positive image oFlexible approach to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.