Deputy Service Manager

Nottingham University Hospitals NHS Trusts

The closing date is 07 July 2024

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Job summary

An exciting opportunity to join the UKAS accredited Audiology team. We are looking for a confident, well-motivated, reliable and pro-active individual to support and manage the administrative team across the service.

Excellent communication skills with proven experience of managing a team. They will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner. Having experience of recruitment and absence management is essential alongside the ability to coordinate and motivate staff to ensure a consistent standard is delivered.

Main duties of the job

In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.

Line management of the administrative and clerical staff including staff recruitment, training and development.

To contribute to the delivery of ambitious targets by supporting the senior leadership team to continually improve performance within the service and maintain our UKAS accreditation.

To provide operational expertise and personal administrative support to all members of the service including Head of Service, Service Manager, Clinical Leads and Outpatient Coordinator.

Manage appraisals and mandatory training compliance .

To provide cover and management support to all members within the speciality in the absence of the service manager.

About us

With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Date posted

26 June 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-6405145

Job locations

Ropewalk House, Nottingham University Hospitals

113 The Ropewalk

Nottingham

NG1 5DU


Job description

Job responsibilities

Please refer to the job description for a fully detailed list of the key tasks within this job that is being advertised.

Job description

Job responsibilities

Please refer to the job description for a fully detailed list of the key tasks within this job that is being advertised.

Person Specification

Experience

Essential

  • Experience at a management level
  • Practical experience in and admin role and dealing with challenging targets
  • Relevant practical experience in an administrative role

Desirable

  • Experience in healthcare

Communication

Essential

  • Ability to communicate effectively to influence and motivate staff
  • Negotiating skills
  • Ability to supervise a team
  • Evidence of strong working relationships within multi -disciplinary teams
  • Ability to manage conflict within a team

Analytical and judgement skills

Essential

  • Evidence of problem solving skills and innovative thinking
  • Business focused and able to interpret performance data
  • Able to demonstrate good prioritisation skills
  • Able to demonstrate a pro-active approach to work/problem solving

Planning and organisational skills

Essential

  • Effective organisational and planning skills
  • Organising emails & workload using MS Office Outlook tools
  • Evidence of developing skills to manage own workload and that of own teams when required
  • Ability to work under pressure and to tight deadlines using own initiative and sound judgement

Desirable

  • Able to work under pressure and to tight deadlines

Physical skills

Essential

  • Well developed IT skills

Education

Essential

  • Undergraduate degree or equivalent experience Evidence of commitment to ongoing learning and personal development
  • GCSE Grade C or above in English/Maths/Science
Person Specification

Experience

Essential

  • Experience at a management level
  • Practical experience in and admin role and dealing with challenging targets
  • Relevant practical experience in an administrative role

Desirable

  • Experience in healthcare

Communication

Essential

  • Ability to communicate effectively to influence and motivate staff
  • Negotiating skills
  • Ability to supervise a team
  • Evidence of strong working relationships within multi -disciplinary teams
  • Ability to manage conflict within a team

Analytical and judgement skills

Essential

  • Evidence of problem solving skills and innovative thinking
  • Business focused and able to interpret performance data
  • Able to demonstrate good prioritisation skills
  • Able to demonstrate a pro-active approach to work/problem solving

Planning and organisational skills

Essential

  • Effective organisational and planning skills
  • Organising emails & workload using MS Office Outlook tools
  • Evidence of developing skills to manage own workload and that of own teams when required
  • Ability to work under pressure and to tight deadlines using own initiative and sound judgement

Desirable

  • Able to work under pressure and to tight deadlines

Physical skills

Essential

  • Well developed IT skills

Education

Essential

  • Undergraduate degree or equivalent experience Evidence of commitment to ongoing learning and personal development
  • GCSE Grade C or above in English/Maths/Science

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Ropewalk House, Nottingham University Hospitals

113 The Ropewalk

Nottingham

NG1 5DU


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Ropewalk House, Nottingham University Hospitals

113 The Ropewalk

Nottingham

NG1 5DU


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Head of Audiology

Claire Benton

claire.benton@nuh.nhs.uk

01159485550

Date posted

26 June 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

164-6405145

Job locations

Ropewalk House, Nottingham University Hospitals

113 The Ropewalk

Nottingham

NG1 5DU


Supporting documents

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