Waiting List Administrator

Nottingham University Hospitals NHS Trusts

Information:

This job is now closed

Job summary

As part of a team, the post holder will be responsible for the management of the day case waiting lists for a delegated number of consultants at Nottingham University Hospitals NHS Trust, in accordance with Government Access Targets and Trust's Access Policy. Also ensuring that there is an efficient and effective use of available resources at all times.

They will book elective TCI dates and associated transport for patients attending the Medical Daycase Unit at the Treatment Centre. The post holder will also play a key central role within the service and is required to work in close liaison with NHS colleagues, patients and the general public.

The role/duties of the post are outlined in the job description. In undertaking this role the employee will be expected to behave at all times that is consistent with, and actively supports the Trust values which are detailed below.

Main duties of the job

Responsible for adding/removing patients to the NUH waiting list and coordinating their admission to hospital, using hospital IT systems e.g. Medway PAS

Working to agreed protocols to negotiate patient admissions for day case procedures.

Ensure all relevant patient information is recorded on the Trust's IT systems and updated accordingly in line with Trust Access Policy and Procedures

Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either by email, phone or face to face.

Ensure adherence to the Trust Waiting List Policy with regard to National and Trust Targets for waiting times

Provide non-clinical advice regarding hospital admission to patients seeking further advice from the Consultants or lead nurses as required

Liaise with clinical staff to ensure the availability of any specialist equipment as required.

Ensure any patients who have not responded to letters, or do not attend appointments are contacted in line with the Trust Waiting List Policy.

Work flexibly and provide cross cover for colleagues in the Directorate.

Undertake any other duties and responsibilities, which may reasonably be required.

Deputise for the Waiting List Co-ordinator where appropriate

Cover reception desk where appropriate

About us

The Medical Daycase Unit is a bespoke unit that treats thousands of patients each year who have chronic illnesses ranging across a multitude of specialties.

The unit provides infusion therapy to patients and is open Monday-Friday between the hours of 08:00-18:00.

It is an exciting time to be joining the team as we are undergoing a lot of service growth. If you enjoy working in a fast paced, demanding but rewarding role, please do not hesitate to get in touch to discuss the role in more detail.

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

164-6248640

Job locations

Queens Medical Centre

Queens

Nottingham

NG7 2UH


Job description

Job responsibilities

Please read the attached Job Description and Person Specification for this role.

Candidates who meet the essential criteria for this role will be considered for interview, so please ensure you read through the essential criteria thoroughly before applying.

Job description

Job responsibilities

Please read the attached Job Description and Person Specification for this role.

Candidates who meet the essential criteria for this role will be considered for interview, so please ensure you read through the essential criteria thoroughly before applying.

Person Specification

Training & Qualifications

Essential

  • GCSE Level or equivalent in Maths/English Grades A-C
  • Able to use Microsoft Office

Desirable

  • NVQ level 2/3 Business Admin

Experience

Essential

  • Demonstrate knowledge of waiting list processes

Desirable

  • Recent past NHS experience
  • Knowledge of waiting list processes

Communication

Essential

  • Ability to develop good working relationships at all levels in a hospital environment
  • Ability to deal tactfully with a wide range of people including patients
  • Ability to priorities work and use initiative

Judgement skills

Essential

  • Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Co-ordinator
Person Specification

Training & Qualifications

Essential

  • GCSE Level or equivalent in Maths/English Grades A-C
  • Able to use Microsoft Office

Desirable

  • NVQ level 2/3 Business Admin

Experience

Essential

  • Demonstrate knowledge of waiting list processes

Desirable

  • Recent past NHS experience
  • Knowledge of waiting list processes

Communication

Essential

  • Ability to develop good working relationships at all levels in a hospital environment
  • Ability to deal tactfully with a wide range of people including patients
  • Ability to priorities work and use initiative

Judgement skills

Essential

  • Able to use judgement to make decisions in order to solve problems / enquiries escalating as appropriate to the Waiting List Co-ordinator

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Queens

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Queens

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Service Manager

Gail Forster Stringer

Gail.Forster-stringer@nuh.nhs.uk

Date posted

16 May 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

164-6248640

Job locations

Queens Medical Centre

Queens

Nottingham

NG7 2UH


Supporting documents

Privacy notice

Nottingham University Hospitals NHS Trusts's privacy notice (opens in a new tab)