Job summary
This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre, Gateway A Dermatology. The Receptionists core working hours will be Thursday to Friday between 8am- 6:00pm, with the occasional evening clinics requiring you to finish later. You will have excellent customer service skills and be committed to providing a first class service.
Please note, this vacancy may be closed early if a suitable number of applications have been received, please apply as soon as possible to avoid any disappointment.
Main duties of the job
Working as part of the Outpatient team you will be responsible for greeting patients at reception, checking and updating personal details while maintaining patient confidentiality. Using Medway PAS and other relevant booking systems you will arrange follow-up appointments and update details accurately and efficiently. You will have excellent communication skills and will deal appropriately with enquires both by telephone and in person.
You will be a conscientious and enthusiastic team player with excellent organisational skills. You will need to be able to demonstrate a clear understanding of confidentiality, be well motivated and reliable. You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure.Use your own initiative and respond to queries within and outside of the Organisation with a professional manner to patients, relatives and staff. You will present a professional and polite attitude at all times.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
To support the outpatient team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.
You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS.
Gateway A are committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.
Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality services and experiences for staff and patients.
Job description
Job responsibilities
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
To support the outpatient team and provide reception and administration cover. The post holder will need to use their initiative to develop processes and ensure the effective provision of a quality service.
You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS.
Gateway A are committed to providing the highest quality of care and maintaining consistently high standards in a professional and friendly atmosphere.
Our values are: Caring and helpful; Safe and Vigilant for our patients and colleagues; Being Clinically Excellent and driving innovation to meet the needs of our patients; Using our Resources wisely whilst; Providing Quality services and experiences for staff and patients.
Person Specification
Training & Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent including English and Maths
- Experience of Microsoft packages
Experience
Essential
- Proven general office experience
- Customer Service Skills
Communication & Relationship Skills
Essential
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
Analytical and Judgement
Essential
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with enquiries
Planning and organisation skills
Essential
- Ability to prioritise own tasks
- Ability to work within Trust/departmental SOP's
Physical Skills
Essential
- Ability to manipulate trolleys of patient notes
Person Specification
Training & Qualifications
Essential
- To be educated to 'O' level, GCSE or equivalent including English and Maths
- Experience of Microsoft packages
Experience
Essential
- Proven general office experience
- Customer Service Skills
Communication & Relationship Skills
Essential
- Ability to communicate in a clear and effective manner
- Ability to develop good working relationships
Analytical and Judgement
Essential
- Understand the importance of confidentiality
- Exercise judgement and know when to seek advice when dealing with enquiries
Planning and organisation skills
Essential
- Ability to prioritise own tasks
- Ability to work within Trust/departmental SOP's
Physical Skills
Essential
- Ability to manipulate trolleys of patient notes
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.