Job summary
Deputy Service Manager - Band 5
A full-time opportunity has arisen in the Surgery Directorate for a full time Deputy Service Manager to join our busy HPB & General Surgery department.
We are looking for a confident, well-motivated, pro-active individual to support the delivery of some key projects, both strategically and operationally.
The successful candidate will monitor and ensure delivery of key performance targets and provide support to the Service Manager and Head of Service. The post holder will also have line management responsibility for the administration team.
Main duties of the job
In addition to the below summary you need to familiarise yourself with the full Job Description and Person Specification documents attached to this advert.
Working closely with the Management team , you will have excellent communication skills with proven experience of being able to manage multiple demands from different areas. You will have the ability to deal with sensitive situations and conflict in a diplomatic and tactful manner to ensure all stakeholders needs are met.
You will have experience in both leading and delivering elements of projects. You will possess the ability to work under pressure, with excellent planning, time management and organisational skills.
The successful candidate will have the ability to anticipate and manage capacity and performance issues in a timely manner. They will be able to organise and prioritise their own workload against constantly changing demands to meet agreed targets and deadlines.
It is desirable for applicants to be competent in the use of Careflow and other hospital systems.
About us
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
As a management team we are very supportive, innovative and proactive in ensuring we provide a high quality service.
We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team.
Job description
Job responsibilities
Please refer to the attached job description and person specification for the details and responsibilities.
Job description
Job responsibilities
Please refer to the attached job description and person specification for the details and responsibilities.
Person Specification
Training and Qualifications
Essential
- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential
- Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
Desirable
- Experience in healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential
- Effective communication skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Negotiating skills
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Evidence of a proactive approach to relationship building through face-to-face engagement
- Evidence of strong working relationships within multi-disciplinary teams
- Proven record of planning, organisation and administration skills.
Analytical and Judgement Skills
Essential
- Excellent problem solving skills, using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers with change
- Able to demonstrate good prioritisation skills
- Able to demonstrate a pro-active approach to work/problem solving
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
- Understand limits of own responsibilities
Planning and Organisational Skills
Essential
- Effective organisation and planning skills
- Evidence of developing skills to manage own workload and that of own teams when required
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement
- Ability to demonstrate innovative and forward thinking approach
Physical Skills
Essential
- Well-developed IT skills to manage and report on complex performance management information systems
Other Requirements
Essential
- Ability to work flexibly across two campuses
Person Specification
Training and Qualifications
Essential
- Undergraduate degree or equivalent experience
- Evidence of commitment to ongoing learning and personal development
Experience
Essential
- Experience at management level which could include project management, change management, multidisciplinary working, human resource management, performance management
- Evidence of having achieved challenging targets
- Relevant practical experience in an administrative role
Desirable
- Experience in healthcare
- Experience of using healthcare IT systems
Communication and relationship skills
Essential
- Effective communication skills
- Ability to influence and motivate staff to deliver challenging targets
- Ability to present data and write reports
- Negotiating skills
- Ability to supervise a team
- Ability to manage conflict
- Able to build strong durable working relationships
- Evidence of a proactive approach to relationship building through face-to-face engagement
- Evidence of strong working relationships within multi-disciplinary teams
- Proven record of planning, organisation and administration skills.
Analytical and Judgement Skills
Essential
- Excellent problem solving skills, using team when appropriate
- Evidence of being business focused
- Sensitive to clinical and political demands
- Innovative thinker with the ability to cut through barriers with change
- Able to demonstrate good prioritisation skills
- Able to demonstrate a pro-active approach to work/problem solving
- Skilled in analysing business performance information, interpreting performance data and then proposing solutions / outcomes to enable the department to reach business targets. A comparison of a range of options e.g. designing working procedures and working processes around new technology and national directives to enable the department to meet performance targets in the most cost effective way.
- Understand limits of own responsibilities
Planning and Organisational Skills
Essential
- Effective organisation and planning skills
- Evidence of developing skills to manage own workload and that of own teams when required
- Ability to work under pressure and to tight deadlines using own initiative and sound judgement
- Ability to demonstrate innovative and forward thinking approach
Physical Skills
Essential
- Well-developed IT skills to manage and report on complex performance management information systems
Other Requirements
Essential
- Ability to work flexibly across two campuses
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).