Job summary
We are looking for a system administrator for our Emergency Department (ED) to work alongside our clinical digital leads using your own initiative and be responsible for the effective maintenance and management of ED Clinical computer Systems.
Do you have knowledge of NHS computer systems?
Have you got a background working in a busy department?
Do you enjoy training and helping staff
Are you happy to challenge staff if they are not following the correct procedure
Do you enjoy teaching both one to one and in small groups?
Have you done audit work and gathering data?
The job is varied and fast paced and will involve accuracy and meeting targets
This role will be based on site at QMC campus for operational purposes for all of role
Main duties of the job
You will be responsible for ensuring the business continuity for planned and unplanned downtime of ED IT systems is maintained and followed
You will be involved in setting up the access and training all new members of staff across our Emergency Department to ensure they have the necessary tools to do their role for patients attending our department and throughout their ED journey
You will be expected to ensure accurate information is being recorded within clinical systems and challenge staff when repeated errors occur.
About us
With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please see the attached Job Description and personal specification for more information
But the role will involve managing ED Clinical Systems on a day to day basis ensuring that information storied in the system is accurate complete and consistent.
Working with the ED management team to ensure the systems are being developed to maximise benefits to the department and the trust
Training all new starters of all grades within the Emergency Department
Informal visits welcomed
Job description
Job responsibilities
Please see the attached Job Description and personal specification for more information
But the role will involve managing ED Clinical Systems on a day to day basis ensuring that information storied in the system is accurate complete and consistent.
Working with the ED management team to ensure the systems are being developed to maximise benefits to the department and the trust
Training all new starters of all grades within the Emergency Department
Informal visits welcomed
Person Specification
Commitment to Trust Values and Behaviours
Essential
- oMust be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Training & Qualifications
Essential
- oEducated to NVQ Level 3 or equivalent or experience.
- o5 GCSE's or equivalent including English
- oAdministration skills
- oKnowledge and experience of using software programmes, e.g., Microsoft Office, Teams
Desirable
- oRecognised administration qualification e.g. NVQ in administration
- oIT Qualification
Experience
Essential
- oExtensive experience and systems knowledge of Careflow and Nervecentre within the Emergency Department
- oKnowledge of Hospital systems
- oMedical terminology.
- oAble to update and maintain systems and produce information as required
- oAble to produce training literature for clinical systems
Desirable
- oKnowledge of a range of system procedures with a proven office experience.
- oPrevious systems development experience
Communication and relationship skills
Essential
- oMust be able to clearly and accurately convey information verbally and in written format
- oAble to work as a part of a team, but also independently
- oAbility to work under pressure
- oDemonstrates ability to provide and receive routine information, which may sometimes be sensitive or complex.
- oDemonstrates clear listening and oral communication skills.
- oProvides and receives information which requires tact and persuasive skills and where there are barriers to communication.
- oUnderstands and practices the principles of confidentiality.
- oAble to minimise interpersonal conflict.
- oAble to coach and mentor new team members
Desirable
- Confident in delivering face to face training sessions to multiple participants including doctors, nurses and support workers.
Analytical and Judgement skills
Essential
- oAble to take responsibility for arranging own work schedule .and work using own initiative
- oGood organisational skills, able to delegate and assist others to prioritise their workload.
- oPrioritises/reprioritises workload to co-ordinate deadlines .
- oAbility to solve problems within well-defined policies and procedures and using knowledge, initiative and experience.
- oWorks in line with organisational goals and objectives
Planning and organisation skills
Essential
- oWorks within prescribed deadlines and uses initiative.
- oAbility to plan and organise own time and that of others
- oWorks in line with organisational goals and objectives
Physical skills
Essential
- oFrequent use of VDU
- oTyping reports, other documents and use of spreadsheets and ability to use a keyboard.
Other requirements specific to the role (e.g. be able to drive or work shifts)
Essential
- oFlexibility and adaptability to ensure workloads are achieved and service requirements are met at all times.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- oMust be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Training & Qualifications
Essential
- oEducated to NVQ Level 3 or equivalent or experience.
- o5 GCSE's or equivalent including English
- oAdministration skills
- oKnowledge and experience of using software programmes, e.g., Microsoft Office, Teams
Desirable
- oRecognised administration qualification e.g. NVQ in administration
- oIT Qualification
Experience
Essential
- oExtensive experience and systems knowledge of Careflow and Nervecentre within the Emergency Department
- oKnowledge of Hospital systems
- oMedical terminology.
- oAble to update and maintain systems and produce information as required
- oAble to produce training literature for clinical systems
Desirable
- oKnowledge of a range of system procedures with a proven office experience.
- oPrevious systems development experience
Communication and relationship skills
Essential
- oMust be able to clearly and accurately convey information verbally and in written format
- oAble to work as a part of a team, but also independently
- oAbility to work under pressure
- oDemonstrates ability to provide and receive routine information, which may sometimes be sensitive or complex.
- oDemonstrates clear listening and oral communication skills.
- oProvides and receives information which requires tact and persuasive skills and where there are barriers to communication.
- oUnderstands and practices the principles of confidentiality.
- oAble to minimise interpersonal conflict.
- oAble to coach and mentor new team members
Desirable
- Confident in delivering face to face training sessions to multiple participants including doctors, nurses and support workers.
Analytical and Judgement skills
Essential
- oAble to take responsibility for arranging own work schedule .and work using own initiative
- oGood organisational skills, able to delegate and assist others to prioritise their workload.
- oPrioritises/reprioritises workload to co-ordinate deadlines .
- oAbility to solve problems within well-defined policies and procedures and using knowledge, initiative and experience.
- oWorks in line with organisational goals and objectives
Planning and organisation skills
Essential
- oWorks within prescribed deadlines and uses initiative.
- oAbility to plan and organise own time and that of others
- oWorks in line with organisational goals and objectives
Physical skills
Essential
- oFrequent use of VDU
- oTyping reports, other documents and use of spreadsheets and ability to use a keyboard.
Other requirements specific to the role (e.g. be able to drive or work shifts)
Essential
- oFlexibility and adaptability to ensure workloads are achieved and service requirements are met at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).