Job summary
An excellent opportunity has arisen for a Radiology Administrator role to join our busy Administrative and Clerical team in the Plain Film Radiology Department at NUH. We will require an enthusiastic and conscientious team player with excellent communication skills who will need to be well motivated and reliable. It will be essential that the post holder can demonstrate excellent communication skills and be an organised individual, as well as work on their own initiative. You will also need to be able to demonstrate a clear understanding of confidentiality issues and respond to queries in a professional manner.
Good customer care is essential in this role.You must be educated to GCSE level, with grade C or above in English and Maths. Computer skills are essential in this role and experience in using Microsoft Word and Outlook is necessary. Knowledge of our hospital computer systems such as Medway, DHR Unity and CRIS systems is desirable.
The successful candidate must be able to work across all sites of NUH, Queens Medical Centre, City Hospital and The Treatment Centre. The hours of work will be between the hours of 7:30am to 6pm Monday - Friday on a Rota basis
Main duties of the job
Taking telephone queries from patients.
Booking/amending appointments depending on the urgency of the referral.
Working on a busy reception and dealing with patients face to face.
Management of email inboxes.
Liaising with colleagues and clinical staff of all levels.
General Administration
About us
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.Detailed job description and person specificationPlease refer to the job description and person specification attached to the advert for the full details.
Job description
Job responsibilities
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
With a vision of working together to be the best for patients, the Radiology Administrator will be will be required to work flexibly across all areas of the Radiology Directorate. To provide general clerical,administrative and reception duties, maintain service levels and work in a call centre environment. This will include receiving and processing imaging referrals and making appointments using the Computerised Radiology Information System (CRIS) in line with Trust waiting time standards. The post holder will answer calls from patients, external and internal referrers delivering a high standard of customer service. You will be required to closely liaise with patients, hospital administrative and clinical staff in order to provide a prompt and quality patient focused service.It is essential that all staff are aware of the need for flexible working arrangements, as individuals must be prepared to work in all areas of the department and on either campus when necessary tomaintain service level.
Job description
Job responsibilities
In addition to the brief list above you must familiarise yourself with the full job description and person specification attached to this advert prior to applying.
With a vision of working together to be the best for patients, the Radiology Administrator will be will be required to work flexibly across all areas of the Radiology Directorate. To provide general clerical,administrative and reception duties, maintain service levels and work in a call centre environment. This will include receiving and processing imaging referrals and making appointments using the Computerised Radiology Information System (CRIS) in line with Trust waiting time standards. The post holder will answer calls from patients, external and internal referrers delivering a high standard of customer service. You will be required to closely liaise with patients, hospital administrative and clinical staff in order to provide a prompt and quality patient focused service.It is essential that all staff are aware of the need for flexible working arrangements, as individuals must be prepared to work in all areas of the department and on either campus when necessary tomaintain service level.
Person Specification
Training & Qualifications
Essential
- GCSE English and Maths at Grade C or equivalent
- Experience in Microsoft Office
Desirable
- Knowledge of hospital computer systems, i.e. Medway PAS, CRIS, NOTIS
Experience
Essential
- Experience of working in reception environment
- Experience of customer services/dealing with the public - F2F or telephone
Desirable
- Previous Call Centre / Booking office experience
- Previous experience of working in the NHS in a patient facing role
Communication and relationship
Essential
- Able to communicate effectively
- Ability to demonstrate initiative
- Able to work effectively as part of a team
- Can work under pressure with minimal supervision
Analytical and Judgement skill
Essential
- Ability to use own judgement and know when to refer issues on to appropriate members of staff
Desirable
- Ability to analyze a situation and propose improvements
Planning & organisation skills
Essential
- Good time management skills in a pressured environments
Physical skills
Essential
- Able to sit at a keyboard and computer screen for long periods of time
Other requirements
Essential
- Able to be flexible with hours
- Able to work at either the City or QMC campus
- Understanding of trust values and behaviours
Person Specification
Training & Qualifications
Essential
- GCSE English and Maths at Grade C or equivalent
- Experience in Microsoft Office
Desirable
- Knowledge of hospital computer systems, i.e. Medway PAS, CRIS, NOTIS
Experience
Essential
- Experience of working in reception environment
- Experience of customer services/dealing with the public - F2F or telephone
Desirable
- Previous Call Centre / Booking office experience
- Previous experience of working in the NHS in a patient facing role
Communication and relationship
Essential
- Able to communicate effectively
- Ability to demonstrate initiative
- Able to work effectively as part of a team
- Can work under pressure with minimal supervision
Analytical and Judgement skill
Essential
- Ability to use own judgement and know when to refer issues on to appropriate members of staff
Desirable
- Ability to analyze a situation and propose improvements
Planning & organisation skills
Essential
- Good time management skills in a pressured environments
Physical skills
Essential
- Able to sit at a keyboard and computer screen for long periods of time
Other requirements
Essential
- Able to be flexible with hours
- Able to work at either the City or QMC campus
- Understanding of trust values and behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.