Nottingham University Hospitals NHS Trusts

Service Manager

Information:

This job is now closed

Job summary

Working with a vision of "delivering excellence in all we do" the post holder will work within the Rehabilitation Directorate in the Surgery Division. They will work with the Directorate General Manager, Head of Service and Divisional Management Team as required to deliver services in line with the Trust's strategic vision. The post holder will over see the service management of the Linden Lodge unit and the transition to the National Rehabilitation Centre.

The post holder will manage and develop the specialty information systems to monitor performance both operationally and strategically against targets for the directorate, and instigate change/improvements as required. This will be for both inpatient and outpatient services. They will contribute towards development of business plans and the planning and delivery of services.

The post holder will also have management responsibility for relevant Administration Managers and the systems and processes necessary to support the clinical care of patients. The post holder will deputise for the Directorate General Manager as appropriate.

This post will be based across both Trust campuses, City Hospital and QMC, as well as the National Rehabilitation Centre.

Main duties of the job

In addition to the below summary you need to familiarise yourself with full Job Description and person specification documents attached to this advert.

The main duties of the job are to work alongside the Specialty PAs, Head of Service and Directorate General Manager to ensure operational effectiveness of the specialty across a number of key performance indicators.

The post holder will be responsible for the provision of information to support the activity planning and monitoring processes at service/Divisional level, as well as undertake detailed operational monitoring to ensure the service achieves local and national targets.

The post holder will ensure that system and processes are in place to prevent breaches of waiting lists and that Trust's waiting list policies are implemented and monitored effectively. They will also use activity information to manage demand and capacity of the service.

About us

With over 18,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Details

Date posted

20 February 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

164-5925055

Job locations

Queens Medical Centre

Nottingham

NG7 2UH


Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Job description

Job responsibilities

Please refer to the job description and person specification attached to the advert for the full details of the vacancy.

Person Specification

Training & Qualifications

Essential

  • Degree or Equivalent qualifications or experience
  • Evidence of commitment to ongoing learning and personal development

Experience

Essential

  • Evidence of having achieved challenging targets
  • Experience at a management level, which could include project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management

Desirable

  • Experience in Healthcare
  • Experience of using healthcare IT systems

Communication and relationship skills

Essential

  • Ability to prioritise own workload
  • Able to communicate information using a variety of written and verbal communication skills
  • Understands and practices the principles of confidentiality
  • Ability to work under pressure
  • Able to minimise interpersonal conflict

Physical skills

Essential

  • Well developed IT skills to manage and report on complex performance management information systems

Planning and organisation skills

Essential

  • Evidence of developing skills to manage own workload and that of own teams when required
  • Effective organisation and planning skills

Analytical and Judgement skills

Essential

  • Sensitive to clinical and political demands
  • Excellent problem solving skills using team when appropriate
  • Able to demonstrate a pro-active approach to work/problem solving

Other requirements specific to the role (e.g. be able to drive or work shifts)

Essential

  • Flexibility and adaptability to ensure workloads are achieved and service requirements are met at all times.
  • Ability to work at both Trust campuses, City and WMC as well as the National Rehabilitation Centre

Commitment to Trust Values and Behaviours

Essential

  • Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Person Specification

Training & Qualifications

Essential

  • Degree or Equivalent qualifications or experience
  • Evidence of commitment to ongoing learning and personal development

Experience

Essential

  • Evidence of having achieved challenging targets
  • Experience at a management level, which could include project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management

Desirable

  • Experience in Healthcare
  • Experience of using healthcare IT systems

Communication and relationship skills

Essential

  • Ability to prioritise own workload
  • Able to communicate information using a variety of written and verbal communication skills
  • Understands and practices the principles of confidentiality
  • Ability to work under pressure
  • Able to minimise interpersonal conflict

Physical skills

Essential

  • Well developed IT skills to manage and report on complex performance management information systems

Planning and organisation skills

Essential

  • Evidence of developing skills to manage own workload and that of own teams when required
  • Effective organisation and planning skills

Analytical and Judgement skills

Essential

  • Sensitive to clinical and political demands
  • Excellent problem solving skills using team when appropriate
  • Able to demonstrate a pro-active approach to work/problem solving

Other requirements specific to the role (e.g. be able to drive or work shifts)

Essential

  • Flexibility and adaptability to ensure workloads are achieved and service requirements are met at all times.
  • Ability to work at both Trust campuses, City and WMC as well as the National Rehabilitation Centre

Commitment to Trust Values and Behaviours

Essential

  • Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Queens Medical Centre

Nottingham

NG7 2UH


Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Directorate General Manager

Sandy Walsh

sandeep.walsh@nuh.nhs.uk

Details

Date posted

20 February 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Fixed term

Duration

6 months

Working pattern

Full-time

Reference number

164-5925055

Job locations

Queens Medical Centre

Nottingham

NG7 2UH


Supporting documents

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