Patient Pathway Administrator

Job description

Job responsibilities

Accurately and efficiently listen to dictated letters from supplied scripts, amending and correcting grammar as required.

Accurately transcribe clinical letters using Winscribe, producing high quality work within defined deadlines.

Establish and maintain admin systems/databases.

Dealing with incoming mail, results/reports management.

Ability to navigate hospital information systems, e.g. Medway PAS, NotIS, etc in order to obtain information on appointments and obtain test results.

Use judgement and initiative to prioritise the importance/urgency of particular requests within defined guidelines.

Answer telephone queries and escalate appropriately

Undertake daily audits of clinical correspondence to ensure a high standard of accuracy and quality of work.

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.

Dealing with patient and consultant enquiries.

Deal with telephone calls inbound and outbound relating to specific care in a confidential manner.

Manage e-mail accounts to retrieve Inter Provider Transfers then record and take any necessary action as appropriate.

To undertake other specialty specific duties in accordance with Trust policies and procedures to facilitate the patient pathway.

Ensure RTT patient data quality is accurate at all times.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each departments unique specialty and the subsequent requirements of such specialist services.

Provide cover for Patient Pathway Administrator colleagues during times of sickness and annual leave.

Undertake any other duties which may be reasonably required.

Promote an open friendly working environment.

Adhere to Trust policies and procedures relevant to your position.

Participate in a Personal Development Plan.

Person specification

Training & Qualifications

Essential criteria

RSA III word processing or equivalent experience

5 GCSEs or equivalent C or above including English

Computer literate to ECDL standard or equivalent.

Desirable criteria

NVQ level 3 or equivalent

Customer Care training

Experience

Essential criteria

Proven typing and admin experience

Fast and accurate audio typing

Proven typing and admin experience

Competent in the use of Microsoft Office applications

Ability to navigate different computer systems

Desirable criteria

Knowledge of 18 week and Cancer targets

Previous experience of working in the NHS and experience using MS Office, Medway PAS and NotIS

Knowledge of medical terminology

Communication

Essential criteria

Excellent written and verbal communication skills with staff at all levels of seniority

Maintains confidentiality, sensitivity and empathy in communication with patients/colleagues

Uses correct grammar and spelling

Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports

Friendly and professional telephone manner.

Desirable criteria

Is open to suggestions, ideas and new working practices within a team.

Analytical and Judgement

Essential criteria

Able to use judgement to make decisions in order to solve problems / enquiries

Able to analyse situations/ issues

Use resources cost effectively

Able to complete tasks using own initiative

Works in line with organisational goals and objectives

Remains calm under pressure or tight deadlines

Seeks appropriate training opportunities

Works in line standard procedures

Planning and organisation

Essential criteria

Consistently works to high standards

Excellent planning and organisational skills, demonstrating effective time management of own workload.

Manages time effectively and displays initiative

Works within prescribed deadlines.

Physical skills

Essential criteria

Frequent use of VDU equipment

Person Specification

Training & Qualifications

Essential

• RSA level 2 or 3 Word Processing (or equivalent)
• Minimum of 5 GCSEs or equivalent qualifications including English
• Computer literate to ECDL standard or equivalent

Desirable

• Customer Care Training
• NVQ level 3 in administration or equivalent

Experience

Essential

• Proven typing and admin experience
• Fast and accurate audio typing
• Competent in the use of Microsoft Office applications: Word, Outlook and Excel
• Ability to navigate different computer systems
• Able to demonstrate an understanding of confidentiality, including information governance and data protection

Desirable

• Knowledge of 18 week and cancer targets
• Previous experience of working within the NHS using Medway PAS and NotIS.
• Knowledge of medical terminology

Communication and relationship skills

Essential

• Excellent written and verbal communication skills with staff at all levels of seniority
• Must be able to clearly and accurately convey information verbally gathered from both verbal and documented reports
• Friendly and professional telephone manner
• Uses correct grammar and spelling

Desirable

• Is open to suggestions, ideas and new working practices within a team

Planning and Organisation Skills

Essential

• Consistently works to high standards
• Excellent planning and organisational skills, demonstrating effective time management of own workload.
• Works within prescribed deadlines

Other requirements

Essential

• Demonstrates an awareness of the importance of prompt timekeeping and good attendance at the workplace
• Highly motivated
• Gives consistent and stable performance under pressure
• Demonstrates enthusiasm and a conscientious approach to work, advocating this to others
• Displays self-confidence, innovation and positive image
• Flexible approach to work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nottingham University Hospitals NHS Trusts

Address

Abbeyfields Court

Bishops House, Abbeyfield Road

Nottingham

NG7 2SZ

Employer's website

https://www.nuh.nhs.uk/ (Opens in a new tab)