Job summary
A new and exciting opportunity to be a part of a wonderful team has arisen at Nottingham University Hospitals.
Based at Queens Medical Centre (QMC), we are looking for a Receptionist to work within our team within Eye Casualty toprovide reception and administration cover.
The new job holder must be able to work on their own initiative and have excellent time management skills to organise their day to day duties effectively.
If you would like to feel like a valued member of a team that makes a difference to patients across Nottinghamshire, apply today!
Main duties of the job
Greet patients at reception, check their personal details are correct, enter details needed by the triage staff to allow correct prioritisation of patients, ensuring patient confidentiality.
Using Medway ED PAS or any other relevant booking systems arrange appointments for follow up review, as instructed by the medical/nursing staff. Arrange transport as necessary.
Check eye casualty referrals are complete, returning to clinician if not, and then distribute to correct area.
Answer reception telephone, taking information from the caller to either redirect enquiry, pass caller to clinical staff or deal with non-clinical enquiries where appropriate.
Print clinic lists Ensure all eye casualty attendance outcomes are recorded accurately on the day.
Admit or book in patients attending appointments in the laser clinic. Discharge or outcome these attendances when completed.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Notify Eye Casualty Administration Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required.
About us
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Greet patients at reception, check their personal details are correct, enter details needed by the triage staff to allow correct prioritisation of patients, ensuring patient confidentiality.
Using Medway ED PAS or any other relevant booking systems arrange appointments for follow up review, as instructed by the medical/nursing staff. Arrange transport as necessary.
Check eye casualty referrals are complete, returning to clinician if not, and then distribute to correct area.
Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
Answer reception telephone, taking information from the caller to either redirect enquiry, pass caller to clinical staff or deal with non-clinical enquiries where appropriate.
Print clinic lists from Medway ED PAS in advance of clinic date. Prepare any documentation as needed for clinic.
Ensure all eye casualty attendance outcomes are recorded accurately on the day.
Admit or book in patients attending appointments in the laser clinic. Discharge or outcome these attendances when completed.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Notify Eye Casualty Administration Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies.
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Be able to competently use Medway ED PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required.
Ensure RTT patient data quality is accurate at all times where appropriate.
Alert Eye Casualty Administration Co-ordinator or Nursing Co-Ordinator of issues as they arise.
Job description
Job responsibilities
Greet patients at reception, check their personal details are correct, enter details needed by the triage staff to allow correct prioritisation of patients, ensuring patient confidentiality.
Using Medway ED PAS or any other relevant booking systems arrange appointments for follow up review, as instructed by the medical/nursing staff. Arrange transport as necessary.
Check eye casualty referrals are complete, returning to clinician if not, and then distribute to correct area.
Deal appropriately with enquiries from staff and the general public, seeking advice or referring elsewhere if necessary.
Answer reception telephone, taking information from the caller to either redirect enquiry, pass caller to clinical staff or deal with non-clinical enquiries where appropriate.
Print clinic lists from Medway ED PAS in advance of clinic date. Prepare any documentation as needed for clinic.
Ensure all eye casualty attendance outcomes are recorded accurately on the day.
Admit or book in patients attending appointments in the laser clinic. Discharge or outcome these attendances when completed.
Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.
Notify Eye Casualty Administration Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with departmental and/or Trust policies.
Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all times
Be able to competently use Medway ED PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.
Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.
Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.
Undertake any other duties, which may reasonably be required.
Ensure RTT patient data quality is accurate at all times where appropriate.
Alert Eye Casualty Administration Co-ordinator or Nursing Co-Ordinator of issues as they arise.
Person Specification
Training & Qualifications
Essential
- oTo be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
Desirable
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis.
Other requirements specific to the role
Essential
- Able to work shifts including weekends and Bank Holidays
Analytical and Judgement skills
Essential
- oUnderstand the importance of confidentiality
Planning and organisation skills
Essential
- Ability to prioritise own tasks.
Person Specification
Training & Qualifications
Essential
- oTo be educated to 'O' level, GCSE or equivalent standard including English and Maths
Desirable
- To possess 5 GCSE A-C passes including English and Maths or equivalent
Experience
Essential
Desirable
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis.
Other requirements specific to the role
Essential
- Able to work shifts including weekends and Bank Holidays
Analytical and Judgement skills
Essential
- oUnderstand the importance of confidentiality
Planning and organisation skills
Essential
- Ability to prioritise own tasks.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.