Job summary
We have a vacancy for a 9 month fixed term / secondment for a full time Outpatient Administrator for the Antenatal service based at City , your main responsibility would be to receive all new referrals into the service and book appointments, scans and all patient care using the hospital systems in line with screening guidance. Dealing with patients, members of the public and other organisations on a daily basis, booking appointments, scans, answering calls and face to face queries.You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a "can do" attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
Main duties of the job
We have a vacancy for a full time Outpatient Administrator for the Antenatal service based at QMC, your main responsibility would be to receive all new referrals into the service and book appointments, scans and all patient care using the hospital systems in line with screening guidance. Dealing with patients, members of the public and other organisations on a daily basis, booking appointments, scans, answering calls and face to face queries.You will have a good command of the English language with the ability to understand and accurately convey verbal and written information and you must be well motivated and reliable, with a "can do" attitude. Due to the sensitivity of the role you will need to be able to demonstrate a clear understanding of confidentiality issues.You must be committed to a high standard of patient care and safety. You will have a flexible attitude to work and be able to work as part of a multidisciplinary team.
About us
With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Be responsible for arranging partial booking follow up appointments.Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.
Reduce and cancel clinics
Arrange transport as necessaryEnsure Referral to treatment patient data quality is accurate at all times.Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issuesSupport and facilitate directorates in completion and timely update of their Directory of ServicesEnsure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.Responds to any temporary day to day demand and capacity updates required in MedwayPrint appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.Notify Outpatient Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all timesDistributing and opening in-coming mail timely and dealing with appropriately.Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.Undertake any other duties, which may reasonably be required.
Job description
Job responsibilities
Be responsible for arranging partial booking follow up appointments.Using Medway PAS or any other relevant electronic booking systems arrange appointments for new and follow up clinics, as instructed by the directorate management team medical/nursing staff.
Reduce and cancel clinics
Arrange transport as necessaryEnsure Referral to treatment patient data quality is accurate at all times.Deal appropriately with enquiries, by telephone and in person, from staff and the general public, seeking advice or referring elsewhere if necessary.Manage the demand and capacity within the standard operating practice taking decision to escalate to the directorate management team any capacity issuesSupport and facilitate directorates in completion and timely update of their Directory of ServicesEnsure all referrals are logged and booked in a timely manner meeting the standards in the NUH Access Policy.Responds to any temporary day to day demand and capacity updates required in MedwayPrint appointment/procedure confirmation letters as necessary and send to patients with the relevant information leaflets promptly.Keep personally updated and be able to advise patients in relation to peripheral services available, i.e. transport, interpreting services etc.Notify Outpatient Co-ordinator or designated person of any patients who fail to attend their appointment who will take necessary action in line with department and/or Trust policies.Receive and respond to enquiries from relatives/external agencies adhering to Trust confidentiality guidelines at all timesDistributing and opening in-coming mail timely and dealing with appropriately.Be able to competently use Medway PAS and other information technology systems and participate in training programmes to develop and update personal skills to meet the needs of the department.Maintain tidy, safe working environment, reporting any hazards or faults timely and appropriately.Present a professional, polite and courteous attitude at all times and be appropriately dressed when on duty.Undertake any other duties, which may reasonably be required.
Person Specification
Training and Qualifications
Essential
- GCSE's or equivalent including Maths and English to C equivalent
Desirable
Experience
Essential
- Experience of MS Office
- Understanding of the importance of confidentiality
- Previous experience in an office environment
Desirable
Communication and relationship skills
Essential
- Ability to develop good working relationships with medical and other hospital staff at all levels
- Ability to deal tactfully and efficiently with a wide range of people e.g. Patients, visitors, medical staff in a helpful manner
- Ability to work as part of a team and quickly adapt to changing situations.
Analytical and Judgement Skills
Essential
- Uses own initiative
- Seeks appropriate training opportunities
- Work in line with Trust Policies
Planning and organisation skills
Essential
- Manages time effectively and displays initiative
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others.
Person Specification
Training and Qualifications
Essential
- GCSE's or equivalent including Maths and English to C equivalent
Desirable
Experience
Essential
- Experience of MS Office
- Understanding of the importance of confidentiality
- Previous experience in an office environment
Desirable
Communication and relationship skills
Essential
- Ability to develop good working relationships with medical and other hospital staff at all levels
- Ability to deal tactfully and efficiently with a wide range of people e.g. Patients, visitors, medical staff in a helpful manner
- Ability to work as part of a team and quickly adapt to changing situations.
Analytical and Judgement Skills
Essential
- Uses own initiative
- Seeks appropriate training opportunities
- Work in line with Trust Policies
Planning and organisation skills
Essential
- Manages time effectively and displays initiative
- Demonstrates enthusiasm and a conscientious approach to work, advocating this to others.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.