Outpatient Administrator

Job summary

The post holder will be required to work within the Nottingham University Hospital's Plastics, Burns and Sarcoma Outpatient Administration office at the Nottingham City campus and take responsibility for: administrating the Electronic Referral System, receiving referral letters, email referrals, and inter-Consultant referrals, maintaining out-patient appointment waiting lists, using judgement and initiative to scheduling out-patient appointments in accordance with Trust waiting list targets, and handling associated telephone calls.

You will have an understanding of outpatient appointment booking, managing referrals and clinic booking. You will also be able to prioritise your workload with constantly changing demands, meet agreed deadlines and use your own initiative. This includes ensuring referrals are dealt with in a timely manner and dealing with enquiries from patients and clinicians both in person, email and on the phone. Knowledge and experience of RTT validation would be advantageous.

Main duties of the job

Working as part of the outpatient administration team, the successful candidate will play a crucial role in delivery of a high quality outpatient administration service and should demonstrate excellent communication skills.

A good telephone manner with the ability to show initiative and flexibility in answering queries from patients, nursing staff and doctors is essential as well as an efficient and empathetic manner.

You will need to demonstrate excellent organisational skills as well as being a hard working team player who works well under pressure and have an approachable manner. You must be able to multi task and prioritise workloads and use your initiative.

It would be advantageous for you to have previous experience of working in a busy NHS environment with excellent IT skills and a good knowledge of hospital software. You will have a good command of the English language and the ability to understand and accurately convey verbal and written information.

Booking and cancelling clinic appointments

Cancelling and restructuring clinics

Reception cover for the Sarcoma clinics

Outcoming clinics within the Trust's deadline targets.

Cross cover the Administration team due to annual leave and sickness.

About us

This is an unique opportunity to join the experienced CAS Division, delivering high quality administrative support for the Plastic Surgery department. You will join a busy, experienced and friendly team and you will be required to work alongside consultants, nursing teams, clinical teams, managers and administrative teams across the specialty.

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience. Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.