Job summary
Therapy & Rehab Services, in the Clinical Support Division, is looking for an enthusiastic and driven individual to work in a newly developed Senior Service Manager role.
This person will work as part of the Therapy Services Management team to focus on Dietetic services, with key pieces of work, projects and day-to-day operational management to be agreed.
Key focus for the role will be service improvement (both inpatient & outpatient), contract and performance management.
Inpatient & Outpatient services are provided to adults and children across a wide range of elective and emergency pathways at locations across QMC, Treatment Centre and City campus as well as community outreach. Cross-site work is required in this role.
Main duties of the job
You will join our team of Therapy Services Managers, Clinical Leads and, Business Manager and work closely with the team to review current processes and drive through ambitious improvements across a diverse range of outpatient & inpatient services. You will therefore need to be able to gather and analyse information across a number of sources and clinical systems. You will also need to be able to engage with a number of stakeholders.
This post is a dynamic post that will need to react to changing pathway needs alongside longer-term pieces of work.
This post would suit an experienced service manager looking to develop into a more senior post or an existing Senior Service Manager/Associate GM wanting to gain experience of working across multiple specialties with exposure to different pathways. Experience of hospital systems, project and operational management would also be useful.
About us
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavor to turn your job into a career!
The Dietetic service is part of the Therapies and Rehabilitation Services pathway, which is one of the pathways that together make up the Clinical Support Division at NUH.
We are a diverse pathway of AHPs and support staff, employing over 600 staff, who works together to deliver the high quality care we aspire to. Our HCPC registered AHP professionals comprise of physiotherapists, dietitians, occupational therapists, orthotists, prosthetists and speech and language therapists.
We have a Chief AHP to lead us on our strategic direction, and many of the pathway leadership team have pathway AHP backgrounds to support our staff. There are also Practice Development Therapists to support career development for all.
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Job description
Job responsibilities
Please read the Job Description and Person Specification for further information in regards to the main responsibilities of this role.
Job description
Job responsibilities
Please read the Job Description and Person Specification for further information in regards to the main responsibilities of this role.
Person Specification
Other requirements specific to the role
Essential
- oWill be required to travel between QMC, City Hospital and Nottingham Treatment Centre
Planning and organisation skills
Essential
- Excellent organisation skills
- Record of proactive performance management
Other requirements specific to the role (e.g. be able to drive or work shifts
Essential
- Will be required to travel between QMC, City Hospital and Nottingham Treatment Centre
Training & Qualifications
Essential
- oDegree or equivalent experience
- oSignificant experience in an Operational business management role with well developed business management skills
- oPost Grad ( or equivalent) business or management qualification
Experience
Essential
- oExperience within the healthcare sector at a management level
- oEvidence of having achieved challenging healthcare/business targets
- oHigh level of computer literacy , including good knowledge of Microsoft Excel
- oExperience of line managing staff & human resources management , including management of sickness & performance
Desirable
- oExperience of managing healthcare resources
- oKnowledge and understanding of secondary care funding regime e.g. commissioning , payments by results & service level agreements
Communication and relationship skills
Essential
- oGood communication skills, written and Oral
- oAbility to lead successful teams
- oAbility to influence and motivate staff to deliver challenging targets
- oAbility to present complex data
- oNegotiation skills
- oAbility to manage conflict
- oAbility to strong and productive relationships across departmental organisational boundaries
Analytical and Judgement skills
Essential
- oExcellent problems solving skills using teams when appropriate
- oBusiness and patient focused
- oInformation focused
- oSensitive to clinical and political demands
- oInnovative thinker with the ability to cut thorough barriers to change
Planning and Physical skillsorganisation skills
Essential
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Person Specification
Other requirements specific to the role
Essential
- oWill be required to travel between QMC, City Hospital and Nottingham Treatment Centre
Planning and organisation skills
Essential
- Excellent organisation skills
- Record of proactive performance management
Other requirements specific to the role (e.g. be able to drive or work shifts
Essential
- Will be required to travel between QMC, City Hospital and Nottingham Treatment Centre
Training & Qualifications
Essential
- oDegree or equivalent experience
- oSignificant experience in an Operational business management role with well developed business management skills
- oPost Grad ( or equivalent) business or management qualification
Experience
Essential
- oExperience within the healthcare sector at a management level
- oEvidence of having achieved challenging healthcare/business targets
- oHigh level of computer literacy , including good knowledge of Microsoft Excel
- oExperience of line managing staff & human resources management , including management of sickness & performance
Desirable
- oExperience of managing healthcare resources
- oKnowledge and understanding of secondary care funding regime e.g. commissioning , payments by results & service level agreements
Communication and relationship skills
Essential
- oGood communication skills, written and Oral
- oAbility to lead successful teams
- oAbility to influence and motivate staff to deliver challenging targets
- oAbility to present complex data
- oNegotiation skills
- oAbility to manage conflict
- oAbility to strong and productive relationships across departmental organisational boundaries
Analytical and Judgement skills
Essential
- oExcellent problems solving skills using teams when appropriate
- oBusiness and patient focused
- oInformation focused
- oSensitive to clinical and political demands
- oInnovative thinker with the ability to cut thorough barriers to change
Planning and Physical skillsorganisation skills
Essential
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).