Job summary
To support the Trusts catering Lead in developing robust management, audit tools and frameworks to identify and address any areas of concern in contracted services. Extract and analyse information from data systems and produce feedback reports relating to performance standards and compliance with service specifications and Key Performance Indicators (KPls).
Contribute to reviewing systems and processes to ensure that data quality is accurate, consistent and timely. Support the development and implementation of audit projects that require electronic data extraction, analysis and reporting.
Represent NUH Performance and quality Assurance team at internal and external quality and governance groups and committees as required
Main duties of the job
To support the Trust's Catering Lead in the management of the NUH outsourced contract for the provision of retail catering.
To carry out regular and ad-hoc audits to monitor the quality standards and performance of the contracted services through robust quality assurance systems and process in order to measure and validate contract compliance against the agreed KPI's requirements and playing a significant part in improving customers experience and safety.
To produce timely reports based on audit results, interrogation and triangulation of data covering all aspects of the outsourced service for the Trusts catering Lead
About us
With over 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career!
We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.
Our Team is tight knit and work well together. This vacancy would suit a newly qualified Nurse who is looking for a Team that can provide a high level of mentoring and support on an on-going basis. We have a wide range of social events which extend to our families and include trips to attraction and show.
Free parking for staff is available on site as well as a subsidised staff restaurant which is open 7am-11pm 7 days a week.
Annual Leave starts at 27 days a year plus bank holidays.
Job description
Job responsibilities
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
To support the Trust catering Lead in developing robust data analysis systems, audit tools and frameworks to identify and address any areas of concern in contracted services.
Improve patient experience and quality of contracted services by undertaking and participating in audit and analysis and interpretation of data.
Facilitate the development of a supportive relationship with contractors and clients to ensure applicable CQC outcomes are being achieved.
Lead on systems and processes to ensure that data quality is accurate, consistent and timely.
Interrogate contractor data systems and produce feedback reports relating to compliance with contract specification and relevant KPls.
Prepare reports on a monthly basis and lead resultant discussion and action-planning with the contractor.
Prepare reports on a monthly basis and lead resultant discussion and action-planning with the contractor.
Prepare and present progress reports against quality standards for contracted services as required.
Job description
Job responsibilities
In addition to the below summary you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
To support the Trust catering Lead in developing robust data analysis systems, audit tools and frameworks to identify and address any areas of concern in contracted services.
Improve patient experience and quality of contracted services by undertaking and participating in audit and analysis and interpretation of data.
Facilitate the development of a supportive relationship with contractors and clients to ensure applicable CQC outcomes are being achieved.
Lead on systems and processes to ensure that data quality is accurate, consistent and timely.
Interrogate contractor data systems and produce feedback reports relating to compliance with contract specification and relevant KPls.
Prepare reports on a monthly basis and lead resultant discussion and action-planning with the contractor.
Prepare reports on a monthly basis and lead resultant discussion and action-planning with the contractor.
Prepare and present progress reports against quality standards for contracted services as required.
Person Specification
Training & Qualifications
Essential
- A Diploma / NVQ level 4 or equivalent in business / facilities or relevant management experience.
Experience
Essential
- Substantial experience of managing teams in a Healthcare cleaning/catering environment or facilities / complex company.
- Detailed knowledge, practical experience and understanding of a range of work procedures and practices relating to managing cleaning/catering staff.
- Experience of complaints handling in a healthcare environment or complex company.
Communication & Relationships
Essential
- Able to present complex information to a large group of non-technical and technical staff in a way that is understood
- Able to provide complex information in the form of written and verbal communication and technical reports to Heads of Departments relating to facilities services.
- Negotiation with other agencies to ensure best value is attained for the Trust service requirements and contracts.
Analytical & Judgement
Essential
- The ability to analyse and assess complex information (written, verbal, sound etc.), detailed statistics and performance data, to ensure that employed systems comply with Trust and legislative requirements against competing pressures of providing a healthcare service to meet targets on trust and national objectives.
- Able to make decisions on work allocation for services
Planning & Organisation
Essential
- Lead on specific projects for the implementation of improvements.
- Have proven organisational skills with practical and methodical project planning and able to manage a number of complex concurrent specialist schemes which may need adjustment.
- Develop, implement, monitor and review strategies to continuously improve the services provided by the teams which impact across the Trust
Person Specification
Training & Qualifications
Essential
- A Diploma / NVQ level 4 or equivalent in business / facilities or relevant management experience.
Experience
Essential
- Substantial experience of managing teams in a Healthcare cleaning/catering environment or facilities / complex company.
- Detailed knowledge, practical experience and understanding of a range of work procedures and practices relating to managing cleaning/catering staff.
- Experience of complaints handling in a healthcare environment or complex company.
Communication & Relationships
Essential
- Able to present complex information to a large group of non-technical and technical staff in a way that is understood
- Able to provide complex information in the form of written and verbal communication and technical reports to Heads of Departments relating to facilities services.
- Negotiation with other agencies to ensure best value is attained for the Trust service requirements and contracts.
Analytical & Judgement
Essential
- The ability to analyse and assess complex information (written, verbal, sound etc.), detailed statistics and performance data, to ensure that employed systems comply with Trust and legislative requirements against competing pressures of providing a healthcare service to meet targets on trust and national objectives.
- Able to make decisions on work allocation for services
Planning & Organisation
Essential
- Lead on specific projects for the implementation of improvements.
- Have proven organisational skills with practical and methodical project planning and able to manage a number of complex concurrent specialist schemes which may need adjustment.
- Develop, implement, monitor and review strategies to continuously improve the services provided by the teams which impact across the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).