Job summary
An interesting and exciting opportunity has arisen for a highly motivated and enthusiastic individual to join the Dermatology Service at Nottingham University hospitals as a Cancer Care Co-ordinator.As the Cancer Care Co-ordinator, the successful candidate will play a key role in helping with the delivery of cancer targets for the trust by ensuring that the journey of each cancer patient runs smoothly and is progressed in a seamless and timely manner.
Main duties of the job
To support the Skin Cancer team in delivering a high standard of support to patients with cancer. This will involve being in daily contact with patients. The post-holder will be expected to support and signpost patients over the telephone and progress their care pathway in liaison with other colleagues and departments in the hospital. The post-holder will also be expected to be involved with Audit and Peer Review processes.
The post holder will need to be flexible and self-motivated with a good attention to detail and the initiative to work independently as well as a team. This post is key in providing high quality information and ensuring patient's progress effectively on the cancer pathway.The post holder will work closely with staff across the wider trust including clinicians, general managers, deputy managers, nurses, secretaries and other administrative staff.
We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.
About us
Working in a friendly and welcoming environment, we are looking for someone who enjoys a challenge and who will thrive on the fast-paced work ahead. The post-holder will be an enthusiastic person, a team player with a 'can do' attitude; keen to build relationships across the organisation in order to improve the Trusts' digital maturity and self-service use of data.
To achieve in this role the post-holder should be flexible enough to adapt to new technologies and at the same time equipped to shape the stack of existing solutions. It is crucial to have exceptionally strong attention to detail and a willingness to work around the needs of the team and organisation.
Our Trust provides hospital services to a growing population living across Nottinghamshire and the surrounding areas across three busy hospital sites therefore travel between hospital sites may be required. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available
Job description
Job responsibilities
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
- To work as a member of the Skin Cancer nursing team and providing patient coordination and care. The post holder will support ensuring a smooth and efficient service for patients by navigating and signposting them throughout their complex timed cancer pathway. Navigation will commence from the point of referral for suspicion of cancer and will support the cancer service in implementing and achieving the timed cancer optimal pathway, to achieve definitive diagnosis by day 28.
- Collaborate and communicate with the Skin Cancer team and wider Multi-disciplinary Team to ensure the provision of appropriate services to maximise the health and quality of life of the patient, improving the quality and efficiency of health care delivery. The post holder will act as a single point of contact for patients and their families and as a liaison point between team care members.
- Triage enquiries to the appropriate department within the hospital or community setting. Actively participate in the provision of routine information and advice, for patients and carers over the telephone, liaising with the Skin Cancer team as appropriate.
- The post-holder will identify and resolve barriers to patients care pathway, by communicating sensitively with patients throughout their cancer pathway and liaising with health professionals to ensure all tests and appointments are scheduled, booked into next pathway step and attended in a timely manner particularly diagnostic bundling in the care pathway (in accordance with national standards &Trust policies).
Job description
Job responsibilities
In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.
- To work as a member of the Skin Cancer nursing team and providing patient coordination and care. The post holder will support ensuring a smooth and efficient service for patients by navigating and signposting them throughout their complex timed cancer pathway. Navigation will commence from the point of referral for suspicion of cancer and will support the cancer service in implementing and achieving the timed cancer optimal pathway, to achieve definitive diagnosis by day 28.
- Collaborate and communicate with the Skin Cancer team and wider Multi-disciplinary Team to ensure the provision of appropriate services to maximise the health and quality of life of the patient, improving the quality and efficiency of health care delivery. The post holder will act as a single point of contact for patients and their families and as a liaison point between team care members.
- Triage enquiries to the appropriate department within the hospital or community setting. Actively participate in the provision of routine information and advice, for patients and carers over the telephone, liaising with the Skin Cancer team as appropriate.
- The post-holder will identify and resolve barriers to patients care pathway, by communicating sensitively with patients throughout their cancer pathway and liaising with health professionals to ensure all tests and appointments are scheduled, booked into next pathway step and attended in a timely manner particularly diagnostic bundling in the care pathway (in accordance with national standards &Trust policies).
Person Specification
Training & Qualifications
Essential
- 4 GCSEs (or equivalent) at Grade C or above including English Language
- Experience and competence in Microsoft applications including Outlook, Word, Powerpoint and Excel
- NVQ Level 3 in Admin, Customer Services or a Health or Social Care qualification or equivalent experience
Experience
Essential
- Significant admin experience including use of clinical systems
- Recent experience of working within an NHS setting
- Experience of handling highly sensitive information
Desirable
- Understanding of the cancer waiting times agenda
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis, etc
Other requirements specific to the role
Essential
- A flexible and adaptable approach to hours of work and duties and provide cover for colleagues as required
- Professional attitude to work, diplomatic and calm under pressure
- Reliable and self-motivated, excellent time-keeping
- Sensitive and empathetic nature, pleasant and approachable
Planning and Organisation Skills
Essential
- Ability to organise and prioritise workload and work accurately under pressure to meet deadlines
- Ability to work unsupervised using a high level of initiative
Communication and Relationships
Essential
- Excellent written and verbal communication skills
- Able to communicate with a range of different professional groups (both clinical and non-clinical)
- Effective team player able to work with people
Analytical and Judgement Skills
Essential
- Ability to work to a high degree of accuracy and attention to detail
- Understand the importance of confidentiality
Person Specification
Training & Qualifications
Essential
- 4 GCSEs (or equivalent) at Grade C or above including English Language
- Experience and competence in Microsoft applications including Outlook, Word, Powerpoint and Excel
- NVQ Level 3 in Admin, Customer Services or a Health or Social Care qualification or equivalent experience
Experience
Essential
- Significant admin experience including use of clinical systems
- Recent experience of working within an NHS setting
- Experience of handling highly sensitive information
Desirable
- Understanding of the cancer waiting times agenda
- Knowledge of hospital IT systems, e.g. Medway PAS, Notis, etc
Other requirements specific to the role
Essential
- A flexible and adaptable approach to hours of work and duties and provide cover for colleagues as required
- Professional attitude to work, diplomatic and calm under pressure
- Reliable and self-motivated, excellent time-keeping
- Sensitive and empathetic nature, pleasant and approachable
Planning and Organisation Skills
Essential
- Ability to organise and prioritise workload and work accurately under pressure to meet deadlines
- Ability to work unsupervised using a high level of initiative
Communication and Relationships
Essential
- Excellent written and verbal communication skills
- Able to communicate with a range of different professional groups (both clinical and non-clinical)
- Effective team player able to work with people
Analytical and Judgement Skills
Essential
- Ability to work to a high degree of accuracy and attention to detail
- Understand the importance of confidentiality
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).