Job summary
A vacancy has arisen for a Waiting List Co-ordinator to join the Family Health Paediatric Gastroenterology team based at Queens Medical Centre Campus.
We are a team of clinicians, specialist nurses, admin and management staff who are passionate about delivering high quality patient care and committed to the Trust's values and behaviours. We are looking for someone who appreciates diversity and will join us in working together to create opportunity and empower our team to be the best it can be.
This job opportunity is for a WLC to support the paediatric Gastroenterology consultants and work closely with admin colleagues to support each other in achieving goals.You must be confident and conscientious with excellent organisational and communication skills, plus an ability to adapt to changing situations and priorities. You will need to be able to demonstrate a clear understanding of patient confidentiality and be able to remain calm under pressure.
Main duties of the job
Responsible for adding/removing patients to the NUH waiting list and co-ordinating/booking admission to hospital, using hospital IT systems, e.g. Medway PAS/Bluespier
You will be able to understand and accurately convey verbal and written information and be able to remain calm under pressure. You will be able to work as part of a team to ensure the smooth running of a busy department.
Act as the first point of contact within the Trust for patients who have enquiries regarding admission details and waiting list queries, either in person, telephone, email
Be responsible for management and accurate validation of consultant waiting lists in line with 18 week RTT targets, maintaining accurate records to ensure all admissions for elective procedures are outcome and completed on Medway PAS, in line with Trust Access Policy.
Ensure all relevant actions are taken to initiate, amend and cancel theatre lists in accordance with theatre policy
Book HDU/ITU/PICU beds are required following correct protocol.
About us
This role is interesting and can provide a high degree of job satisfaction due to the crucial administrative support it provides to the clinicians. Self-sufficient, motivated individuals who work well as a team and who want to make a difference are encouraged to apply.
We have a management team that is supportive, innovative and proactive in ensuring we offer a high-quality service. We are keen to encourage developments in line with Trust policy and working in new ways. We recognise responsibility to ensure that staff are developed and stimulated within their environment in order to achieve vision and deliver care that reflects the values and behaviours of the team.
In addition to the below summary, you need to familiarize yourself with full Job Description and Person Specification documents attached to this advert.
Job description
Job responsibilities
-The post holder will manage the inpatient and day case waiting lists for a delegated number of consultants , in accordance with Government Access Targets and Trusts Access Policy.
-Co-ordinate admissions and associated pre-operative assessment clinics and theatre lists.
-Work in close liaison with NHS colleagues, patients and the general public.
-Ensure RTT patient data quality is accurate.
In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
Job description
Job responsibilities
-The post holder will manage the inpatient and day case waiting lists for a delegated number of consultants , in accordance with Government Access Targets and Trusts Access Policy.
-Co-ordinate admissions and associated pre-operative assessment clinics and theatre lists.
-Work in close liaison with NHS colleagues, patients and the general public.
-Ensure RTT patient data quality is accurate.
In undertaking this role, the employee will be expected to behave at all times that is consistent with and actively supports the Trust values which are detailed below.
Person Specification
Training and Qualifications
Essential
- Educated to GSCE standard with passes at Grade C/Grade 4 or equivalent for English & Maths (2)
- Good command of the English language - both written and spoken
Desirable
- NVQ Level 4 or equivalent
Experience
Essential
- Experience of using Microsoft Office
- Experience of waiting list management within the NHS
- Experience of working to deadlines
Desirable
- Knowledge of NUH systems, Medway PAS/Notis/MedOffice/Bluespie
Analytical and Judgement
Essential
- Ability to exercise judgement and initiative when dealing with urgent and routine enquiries and knowing when to escalate.
- Have a good understanding of the Data Protection Act 1988 and patient confidentiality
- Able to suggest solutions to complex issues
Communication and Relationship Skills
Essential
- Ability to clearly and accurately convey information verbally and in writing to different audiences
- Experience of dealing with sensitive situations and distressed patients
- Ability to deal with conflict in a diplomatic manner
Planning & Organisation Skills
Essential
- Excellent organisational skills and meticulous attention to detail
- Ability to manage conflicting demands and prioritise workload
- Experience of working to prescribed deadlines (
Person Specification
Training and Qualifications
Essential
- Educated to GSCE standard with passes at Grade C/Grade 4 or equivalent for English & Maths (2)
- Good command of the English language - both written and spoken
Desirable
- NVQ Level 4 or equivalent
Experience
Essential
- Experience of using Microsoft Office
- Experience of waiting list management within the NHS
- Experience of working to deadlines
Desirable
- Knowledge of NUH systems, Medway PAS/Notis/MedOffice/Bluespie
Analytical and Judgement
Essential
- Ability to exercise judgement and initiative when dealing with urgent and routine enquiries and knowing when to escalate.
- Have a good understanding of the Data Protection Act 1988 and patient confidentiality
- Able to suggest solutions to complex issues
Communication and Relationship Skills
Essential
- Ability to clearly and accurately convey information verbally and in writing to different audiences
- Experience of dealing with sensitive situations and distressed patients
- Ability to deal with conflict in a diplomatic manner
Planning & Organisation Skills
Essential
- Excellent organisational skills and meticulous attention to detail
- Ability to manage conflicting demands and prioritise workload
- Experience of working to prescribed deadlines (
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).