Deputy Chief Operating Officer
Nottingham University Hospitals NHS Trusts
This job is now closed
Job summary
Due to promotion of the previous postholder we have an exciting opportunity for a Deputy Chief Operating Officer to join NUH. You will be joining us at one of the most pivotal times in our history as we go on a journey of improvement whilst delivering Our Vision: "Outstanding in Health Outcomes and Patient and Staff Experience". You can play a highly influential part in our mission to improve the health and wellbeing of the communities we serve.
With 17,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.
We have a budget of just under £1billion, 90 wards and 1,700 beds across three main sites: QMC, City Hospital and Ropewalk House. We deliver district general services to 2.5m residents of Nottingham, Nottinghamshire and its surrounding communities. Our specialist services allow us to deliver care to 4.5m people from across the East Midlands and nationally for a handful of services. We have a national and international reputation for many of our specialist services.
Shortlisting Interviews: w/c 13 June
Interviews and Assessment Process: w/c 27June
Main duties of the job
Our values are crucial to the developing strength of our culture, and we will be looking for someone who demonstrates a similar depth of value-set. You should have values aligned to providing the highest quality and caring service to both our patients and staff. You will be a part of our culture of inclusivity where everyone feels valued, and our teams are empowered to deliver the best possible patient care.
We are seeking to appoint an outstanding individual who can evidence delivery and demonstrate an ability to lead others. You will work alongside our clinical divisions and with system partners to drive real improvements. You will also play a key role in business planning, service development and delivery, as well as ensuring the Trust can deliver on a range of performance targets. We guarantee you will have our full support to progress your skills, experience, and professional development.
About us
We value and promote diversity and are committed to equality of opportunity for all and appointments made on merit. We particularly welcome applications from women, people from local black, Asian and minority ethnic communities, and people with disabilities and/or long term health conditions.
Date posted
04 May 2022
Pay scheme
Very senior manager (VSM)
Salary
Depending on experience Dependent on experience
Contract
Permanent
Working pattern
Full-time
Reference number
164-4147651
Job locations
City Hospital Campus
Hucknall Road
Nottingham
NG5 1PB
Job description
Job responsibilities
Key Responsibilities
1) Corporate Responsibilities
1.1 Deputise for the Chief Operating Officer across the full range of their duties.
1.2 To help set a supportive and high performing culture across NUH
1.3 Support the Chief Operating Officer in identifying new opportunities for services within the Trust, as well as to identify any potential risks along with appropriate responses.
1.4 Contribute to the successful overall performance of the Trust.
1.5 At all times work to ensure optimum patient safety.
1.6 Act as an advocate for the Trust and its contribution to the local health economy by creating and maintaining effective partnerships and relationships with internal and external stakeholders.
1.7 Develop and support the Trust culture of collaboration and commitment to delivering high quality services and outcomes.
1.8 Work with sensitivity and an understanding of the issues facing those working to deliver care to the local population.
1.9 Comply with corporate and clinical governance structures in line with the principles and standards set out.
1.10 Manage Trust resources in the most efficient and effective manner.
2) Operational Delivery
2.1 To maintain an overview of service delivery across NUH in association with the wider health and social care community.
2.2 To work with the Chief Operating Officer to ensure the effective operational management and leadership of the Trust on a day-to-day basis and, in turn, maintain achievement of the Trusts key performance indicators.
2.3 To develop effective working relationships to ensure effective communication and escalation mechanisms are in place at all times both within NUH, across our local system and beyond.
2.4 To work with colleagues across the Trust, the Integrated Care System and the wider health community to ensure that any barriers to effective patient flow are removed.
2.5 On behalf of the Chief Operating Officer, to provide effective operational management systems and processes for clinical and other colleagues to deliver high quality clinical care, teaching and research within available budgets.
2.6 To participate in the Gold on-call rota.
2.7 Working with other deputies to Board or System Executives to contribute to the overall improvement of patient care across Nottinghamshire and beyond.
3) Performance Management
3.1 Exercise delegated authority on behalf of the Chief Operating Officer to resolve management and leadership issues within the Trust.
3.2 Develop a supportive culture of performance management, improvement and appraisal as a foundation for excellent organisational performance.
3.3 Working with the Chief Operating Officer to develop robust internal performance management systems which enable the Trust to adhere to or exceed plans, standards and targets.
3.4 Ensure appropriate management capacity at all levels operating within an organisational structure which delivers responsive, safe and reliable patient services.
3.5 Ensure sufficient data availability to monitor and track performance and to satisfy reporting requirements.
3.6 Provide appropriate input and challenge to clinical and business plans.
3.7 To support managers and colleagues to ensure the delivery of all key national and local operational performance targets.
3.8 To identify key reasons for deviation from expected profiles, advise on the potential impact of these and work with the Divisions to ensure the development and implementation of appropriate solutions.
3.9 To support the Divisions to develop plans to address performance in relation to access to ensure the delivery of high quality, safe, patient focused services
3.10 Lead on the development and implementation of new policies
3.11 Ensure a robust planning cycle is in place with Divisions and aligned to system plans to deliver agreed activity levels
4) Quality Improvement
4.1 To support the Chief Operating Officer in ensuring quality improvement projects are managed, contributing to Trust-wide service improvement projects within agreed timeframes and financial targets.
4.2 Work with the senior team to identify and implement suitable benchmarking opportunities for improved productivity, efficiency and clinical quality.
4.3 To work with colleagues across the local health economy to improve both elective and emergency care pathways for patients.
4.4 To act as a change agent, facilitating, promoting and assisting with the implementation of patient-centred redesign projects.
4.5 To ensure that quality improvement work is underpinned by evidence and a robust process of evaluation.
4.6 To ensure that the Trusts service improvement and development work is focused on the needs of patients/users.
4.7 To be alert to changes in clinical practice and behaviour and patient expectations and take account of the potential impacts in planning and delivering services.
4.8 Working with system partners, introduce new and innovative pathways and approaches to care models to maximise benefits for patients and colleagues
5) Leadership
5.1 To ensure the development of appropriate business plans/cases to support the development of services alongside the Divisions.
5.2 To oversee the workforce planning, recruitment, selection and development of all colleagues within the roles areas of responsibility.
5.3 To ensure appropriate communication and engagement structures are in place for all colleagues within the roles areas of responsibility.
5.4 Ensure that all colleagues are appropriately managed and developed and that they are therefore efficient, effective, engaged and highly motivated to deliver the business plan and improvement agenda whilst improving patient experience.
5.5 Create a supportive organisational culture across the Trust in which people feel empowered and committed to high standards of care within the context of Trusts management culture.
5.6 Take full line management responsibilities for individual team members including; managing sickness and absence, grievances, disciplinary issues and talent conversations.
6) Digital, Data and Technology
6.1 To support the continuous improvement of data and information quality across the Trust.
6.2 To support and enable the digital and data agendas as critical enablers to improved efficiency and quality.
6.3 To support the adoption of technology as a means to enable operational improvement.
7) Communication
7.9 Communicates with internal colleagues and external agencies to ensure compliance with performance targets, strategic objectives. Involves negotiation and diplomacy; undertakes presentations to various groups and conveys highly contentious information in atmosphere where barriers, perceived and actual, need to be bridged.
7.10 To help establish and maintain effective two-way channels of communication within the service area.
7.11 To establish lines of communication with Board members and Divisional colleagues in the Trust and wider healthcare community, to ensure that services are integrated.
7.12 To support a communication structure within the Operations and Divisions to ensure all colleagues are, and remain engaged in the Trusts vision for delivering excellence in all we do.
7.13 Ensure that good practice is rapidly shared within the Divisions and the wider organisation where appropriate.
8) Resource Management
8.1 To support the development and implementation of Trust-wide cost savings schemes, through service and productivity improvement.
8.2 To ensure financial and budget requirements for areas of responsibility are met, including the delivery of any cost efficiency targets.
8.3 Ensure all budgets (pay and non-pay) are managed within the Trusts Standing Orders and Standing Financial Instructions and relevant statutory provisions and national directives, and also in line with the annual financial plan.
8.4 Develop and implement systems to monitor and control expenditure and investigate any areas of overspend and take prompt corrective action.
8.5 Full budget holder, including budget setting discussions, budgetary management and sign off of large financial spend, at Board level.
9) Risk and Clinical Governance
9.1 To support the Chief Operating Officer with the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and processes and best practice requirements.
9.2 Oversee the resolution of complaints, conflicts and issues from patients, colleagues, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities.
9.3 To ensure the implementation of the Trusts Clinical Governance, Health and Safety and Risk Management policies and plans within areas of influence.
9.4 To ensure the implementation of relevant national best practice controls assurance, NHSLA and Standards for Better Health to improve service delivery and patient safety.
9.5 To help to ensure that the Trust continues to meet all Care Quality Commission standards.
9.6 To ensure the implementation of all Trust policies, procedures and guidelines.
9.7 To participate in, and where appropriate lead, serious incident reviews.
9.8 To contribute to corporate policy-making and promote and support policy decisions both internally and externally.
10) Professional and Personal Development
10.1 To undertake continued professional development activity to maintain and develop management competencies.
10.2 To participate in Trust mandatory training.
10.3 To participate fully in Trust appraisal programme.
10.4 To undertake appropriate coaching, mentoring, training and development activities will direct line reports and a variety of other leaders across the Trust as necessary.
Job description
Job responsibilities
Key Responsibilities
1) Corporate Responsibilities
1.1 Deputise for the Chief Operating Officer across the full range of their duties.
1.2 To help set a supportive and high performing culture across NUH
1.3 Support the Chief Operating Officer in identifying new opportunities for services within the Trust, as well as to identify any potential risks along with appropriate responses.
1.4 Contribute to the successful overall performance of the Trust.
1.5 At all times work to ensure optimum patient safety.
1.6 Act as an advocate for the Trust and its contribution to the local health economy by creating and maintaining effective partnerships and relationships with internal and external stakeholders.
1.7 Develop and support the Trust culture of collaboration and commitment to delivering high quality services and outcomes.
1.8 Work with sensitivity and an understanding of the issues facing those working to deliver care to the local population.
1.9 Comply with corporate and clinical governance structures in line with the principles and standards set out.
1.10 Manage Trust resources in the most efficient and effective manner.
2) Operational Delivery
2.1 To maintain an overview of service delivery across NUH in association with the wider health and social care community.
2.2 To work with the Chief Operating Officer to ensure the effective operational management and leadership of the Trust on a day-to-day basis and, in turn, maintain achievement of the Trusts key performance indicators.
2.3 To develop effective working relationships to ensure effective communication and escalation mechanisms are in place at all times both within NUH, across our local system and beyond.
2.4 To work with colleagues across the Trust, the Integrated Care System and the wider health community to ensure that any barriers to effective patient flow are removed.
2.5 On behalf of the Chief Operating Officer, to provide effective operational management systems and processes for clinical and other colleagues to deliver high quality clinical care, teaching and research within available budgets.
2.6 To participate in the Gold on-call rota.
2.7 Working with other deputies to Board or System Executives to contribute to the overall improvement of patient care across Nottinghamshire and beyond.
3) Performance Management
3.1 Exercise delegated authority on behalf of the Chief Operating Officer to resolve management and leadership issues within the Trust.
3.2 Develop a supportive culture of performance management, improvement and appraisal as a foundation for excellent organisational performance.
3.3 Working with the Chief Operating Officer to develop robust internal performance management systems which enable the Trust to adhere to or exceed plans, standards and targets.
3.4 Ensure appropriate management capacity at all levels operating within an organisational structure which delivers responsive, safe and reliable patient services.
3.5 Ensure sufficient data availability to monitor and track performance and to satisfy reporting requirements.
3.6 Provide appropriate input and challenge to clinical and business plans.
3.7 To support managers and colleagues to ensure the delivery of all key national and local operational performance targets.
3.8 To identify key reasons for deviation from expected profiles, advise on the potential impact of these and work with the Divisions to ensure the development and implementation of appropriate solutions.
3.9 To support the Divisions to develop plans to address performance in relation to access to ensure the delivery of high quality, safe, patient focused services
3.10 Lead on the development and implementation of new policies
3.11 Ensure a robust planning cycle is in place with Divisions and aligned to system plans to deliver agreed activity levels
4) Quality Improvement
4.1 To support the Chief Operating Officer in ensuring quality improvement projects are managed, contributing to Trust-wide service improvement projects within agreed timeframes and financial targets.
4.2 Work with the senior team to identify and implement suitable benchmarking opportunities for improved productivity, efficiency and clinical quality.
4.3 To work with colleagues across the local health economy to improve both elective and emergency care pathways for patients.
4.4 To act as a change agent, facilitating, promoting and assisting with the implementation of patient-centred redesign projects.
4.5 To ensure that quality improvement work is underpinned by evidence and a robust process of evaluation.
4.6 To ensure that the Trusts service improvement and development work is focused on the needs of patients/users.
4.7 To be alert to changes in clinical practice and behaviour and patient expectations and take account of the potential impacts in planning and delivering services.
4.8 Working with system partners, introduce new and innovative pathways and approaches to care models to maximise benefits for patients and colleagues
5) Leadership
5.1 To ensure the development of appropriate business plans/cases to support the development of services alongside the Divisions.
5.2 To oversee the workforce planning, recruitment, selection and development of all colleagues within the roles areas of responsibility.
5.3 To ensure appropriate communication and engagement structures are in place for all colleagues within the roles areas of responsibility.
5.4 Ensure that all colleagues are appropriately managed and developed and that they are therefore efficient, effective, engaged and highly motivated to deliver the business plan and improvement agenda whilst improving patient experience.
5.5 Create a supportive organisational culture across the Trust in which people feel empowered and committed to high standards of care within the context of Trusts management culture.
5.6 Take full line management responsibilities for individual team members including; managing sickness and absence, grievances, disciplinary issues and talent conversations.
6) Digital, Data and Technology
6.1 To support the continuous improvement of data and information quality across the Trust.
6.2 To support and enable the digital and data agendas as critical enablers to improved efficiency and quality.
6.3 To support the adoption of technology as a means to enable operational improvement.
7) Communication
7.9 Communicates with internal colleagues and external agencies to ensure compliance with performance targets, strategic objectives. Involves negotiation and diplomacy; undertakes presentations to various groups and conveys highly contentious information in atmosphere where barriers, perceived and actual, need to be bridged.
7.10 To help establish and maintain effective two-way channels of communication within the service area.
7.11 To establish lines of communication with Board members and Divisional colleagues in the Trust and wider healthcare community, to ensure that services are integrated.
7.12 To support a communication structure within the Operations and Divisions to ensure all colleagues are, and remain engaged in the Trusts vision for delivering excellence in all we do.
7.13 Ensure that good practice is rapidly shared within the Divisions and the wider organisation where appropriate.
8) Resource Management
8.1 To support the development and implementation of Trust-wide cost savings schemes, through service and productivity improvement.
8.2 To ensure financial and budget requirements for areas of responsibility are met, including the delivery of any cost efficiency targets.
8.3 Ensure all budgets (pay and non-pay) are managed within the Trusts Standing Orders and Standing Financial Instructions and relevant statutory provisions and national directives, and also in line with the annual financial plan.
8.4 Develop and implement systems to monitor and control expenditure and investigate any areas of overspend and take prompt corrective action.
8.5 Full budget holder, including budget setting discussions, budgetary management and sign off of large financial spend, at Board level.
9) Risk and Clinical Governance
9.1 To support the Chief Operating Officer with the implementation of systems, control processes and risk management arrangements to support monitoring of compliance with clinical governance standards, other Trust-wide policies and processes and best practice requirements.
9.2 Oversee the resolution of complaints, conflicts and issues from patients, colleagues, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with Trust policy, procedures and service delivery values and priorities.
9.3 To ensure the implementation of the Trusts Clinical Governance, Health and Safety and Risk Management policies and plans within areas of influence.
9.4 To ensure the implementation of relevant national best practice controls assurance, NHSLA and Standards for Better Health to improve service delivery and patient safety.
9.5 To help to ensure that the Trust continues to meet all Care Quality Commission standards.
9.6 To ensure the implementation of all Trust policies, procedures and guidelines.
9.7 To participate in, and where appropriate lead, serious incident reviews.
9.8 To contribute to corporate policy-making and promote and support policy decisions both internally and externally.
10) Professional and Personal Development
10.1 To undertake continued professional development activity to maintain and develop management competencies.
10.2 To participate in Trust mandatory training.
10.3 To participate fully in Trust appraisal programme.
10.4 To undertake appropriate coaching, mentoring, training and development activities will direct line reports and a variety of other leaders across the Trust as necessary.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Willingness to take on challenges and comfortable with constructive challenge
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Training & Qualifications
Essential
- Degree level qualification or equivalent demonstrable experience
- Demonstrable capability and capacity for clinical service management at a senior level in a large, complex healthcare environment, including track record of staff management, financial management, performance management and change management.
Desirable
- Master level qualification
Experience
Essential
- Demonstrable success in delivering change and performance with and through your management and clinical teams.
- Ability to analyse complex problems and to develop practical and workable solutions to address them.
- Working with clinical teams and senior colleagues towards the formation of service and business opportunities.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.
Desirable
- Extensive programme management experience
Knowledge
Essential
- Knowledge and understanding of key NHS issues including national and local policy drivers.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
- Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups.
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
Communication and relationship skills
Essential
- Excellent communication skills demonstrable at a senior level.
- Strong interpersonal and negotiating skills, with the ability to engage, build and sustain relationships, both within the Trust and within external organisations.
- Able to communicate ideas, motivate and generate action through others.
- Experience of building successful alliances with healthcare partners, ICS, the independent sector and public representative groups
Analytical and judgement skills
Essential
- Numerate and IT literate. Able to use NHS information systems and interpret NHS data.
- Highly developed analytical and problem-solving skills.
- Able to understand and work within complexity and translate it into understandable knowledge.
Skills
Essential
- Excellent inter-personal and communications skills, with a track record in writing complex business cases and policies.
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
Planning and organisation skills
Essential
- Able to prioritise and work within imposed deadlines, both individually and within the team.
- Able to project plan in a coherent and understandable fashion.
- Able to lead and organise a multi- disciplinary team in complex activities.
- Experience of delivering a highly complex work programme against multiple challenging deadlines.
Physical and personal skills
Essential
- Committed to the continuous development of staff and self.
- Committed to developing a culture of openness and partnership working.
- High self-awareness, understanding own emotions, strengths and limitations.
- Demonstrates resilience, confidence and self-belief
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Willingness to take on challenges and comfortable with constructive challenge
- Respects, values and cares for others
- Supports learning and development of self and others
- Supports and promotes equality and diversity
Training & Qualifications
Essential
- Degree level qualification or equivalent demonstrable experience
- Demonstrable capability and capacity for clinical service management at a senior level in a large, complex healthcare environment, including track record of staff management, financial management, performance management and change management.
Desirable
- Master level qualification
Experience
Essential
- Demonstrable success in delivering change and performance with and through your management and clinical teams.
- Ability to analyse complex problems and to develop practical and workable solutions to address them.
- Working with clinical teams and senior colleagues towards the formation of service and business opportunities.
- Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working.
Desirable
- Extensive programme management experience
Knowledge
Essential
- Knowledge and understanding of key NHS issues including national and local policy drivers.
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships
- Sound political judgement and astuteness in understanding and working with complex policy, and diverse interest groups.
- A commitment to improving patient services through an ability to sustain a clear performance focus on achieving demanding goals.
Communication and relationship skills
Essential
- Excellent communication skills demonstrable at a senior level.
- Strong interpersonal and negotiating skills, with the ability to engage, build and sustain relationships, both within the Trust and within external organisations.
- Able to communicate ideas, motivate and generate action through others.
- Experience of building successful alliances with healthcare partners, ICS, the independent sector and public representative groups
Analytical and judgement skills
Essential
- Numerate and IT literate. Able to use NHS information systems and interpret NHS data.
- Highly developed analytical and problem-solving skills.
- Able to understand and work within complexity and translate it into understandable knowledge.
Skills
Essential
- Excellent inter-personal and communications skills, with a track record in writing complex business cases and policies.
- High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude.
- Strong sense of commitment to openness, honesty and integrity in undertaking the role.
Planning and organisation skills
Essential
- Able to prioritise and work within imposed deadlines, both individually and within the team.
- Able to project plan in a coherent and understandable fashion.
- Able to lead and organise a multi- disciplinary team in complex activities.
- Experience of delivering a highly complex work programme against multiple challenging deadlines.
Physical and personal skills
Essential
- Committed to the continuous development of staff and self.
- Committed to developing a culture of openness and partnership working.
- High self-awareness, understanding own emotions, strengths and limitations.
- Demonstrates resilience, confidence and self-belief
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
City Hospital Campus
Hucknall Road
Nottingham
NG5 1PB
Employer's website
Employer details
Employer name
Nottingham University Hospitals NHS Trusts
Address
City Hospital Campus
Hucknall Road
Nottingham
NG5 1PB
Employer's website
For questions about the job, contact:
Date posted
04 May 2022
Pay scheme
Very senior manager (VSM)
Salary
Depending on experience Dependent on experience
Contract
Permanent
Working pattern
Full-time
Reference number
164-4147651
Job locations
City Hospital Campus
Hucknall Road
Nottingham
NG5 1PB
Supporting documents
Privacy notice
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