Job summary
Interview Date: TBC
An exciting
opportunity has arisen to join the ICT Directorate at Barnsley Hospital NHS
Foundation Trust.
We are looking
to recruit an enthusiastic and motivated individual to fill the pivotal and
strategic role of Head of Digital Support. You will lead a team digital support
staff for IT service Desk and Clinical Applications Support. This is for
business as usual and for Digital transformation and Innovation projects at
Barnsley Hospital.
The trust has a
very positive and successful programme of digital transformations and will
shortly become entirely digital for our clinical records.
This is a
permanent role to support the digital transformation agenda on a proactive
digital support basis. This role will be fundamental to successful engagement
with the corporate and clinical teams in ensuring our new digital solutions and
all IT systems work well and safely.
This is a great
opportunity to be involved in the ICT Digital Transformation Strategy programme of works; to
help improve the ICT infrastructure and influence, drive clinical safety,
clinical engagement and patient engagement in the organisation towards totally
electronic solutions and a paperless trust by 2025.
This is a
permanent role.
If you require
further information or would like an informal discussion about this vacancy
please contact Tom Davidson, Tom.Davidson3@NHS.Net, ICT
Director on 01226 431996, Extension 1996.
Main duties of the job
Leading in
all areas related to Clinical Systems and IT support ensuring the following are
delivered safely, reliably and inline with best practice:
Over
all responsibility of ensuring the key trust wide clinical systems
including the trusts Electronic Patient Record Solution continue to work
on a day to day basis - critical for patient
safety, experience and operations of the trust.
Supplier
Management and ensuring successful escalations for critical support issues.
System
Testing Regimes and implemented and followed successfully.
IT
service desk, escalation and rapid response to major incidents.
System
Training is implemented and mandated for all staff.
Managing
and delivering an IT Service Desk to track and resolve calls.
Effective
device and service monitoring systems to ensure effective cybersecurity.
Effective
and safe start of day and walk around processes to ensure reliable digital
environment.
Reliable
and effective communication to the trust on Clinical System Issues.
Ensuring
there are appropriate senior owners in place for all systems.
To
lead on strategic ICT projects and clinical engagement as required.
Managing
and building training, engagement and floor walking rota plans for large
system implementations.
Responsible for Line Managing the IT, IG and
Clinical Application teams and ensuring the policies and processes agreed by
the IG steering group are in place and operating effectively.
About us
Please note that the Trust reserves the right to
close a position early.
Barnsley Hospital NHS Foundation Trust is a high
performing Trust achieving a Good rating in our most recent Care Quality
Commission (CQC) assessment and achieving significant progress in the delivery
of our strategic objectives. We are proud of the commitment of our staff to
ensuring a strong and sustainable future for this organisation which is highly
valued by our local communities.
There has never been a better time to join Barnsley
Hospital. It is moving at pace and a we can do this attitude is evident right
through the organisation, where staff are engaged for change and committed to
being part of the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed
to promoting equality of opportunity and fair treatment to all applicants
regardless of race, nationality, ethnic origin, gender, marital status, mental
or physical disability, religion or belief, sexual orientation, age or
offending history.
The cost of the DBS (criminal records check) for
Band 6 and above roles only will be met by the successful candidate(s) through
salary deduction.
Certificates of Sponsorship
For individuals who
may require sponsorship under the skilled worker or health & care visa
route please use the link below to check your eligibility - Health and Care Worker visa: Overview - GOV.UK
Job description
Job responsibilities
Job Description for Head of Digital Support
Please refer to the attached
Job Description and Person Specification for full details of the role and
responsibilities.
Supporting
Documents
Please refer to the
values-based recruitment guidance and associated documentation.
Job description
Job responsibilities
Job Description for Head of Digital Support
Please refer to the attached
Job Description and Person Specification for full details of the role and
responsibilities.
Supporting
Documents
Please refer to the
values-based recruitment guidance and associated documentation.
Person Specification
Experience
Essential
- Experience of working in Frontline NHS Trust with subject matter expertise of digital systems in use in an NHS Acute Pathway (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
- Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans and leading a service to deliver and following these through to benefits realisation.
- Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
- Ability to understand, interpret and present complex and/or sensitive information.
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion.
- Experience of managing a team with direct line management.
- Extensive NHS experience
- Budget Management
- Significant experience leading a team of staff
- Experience of working with external suppliers
- Significant experience supporting Trust wide systems (including clinical systems and IT)
- Substantial experience of using Microsoft Office applications (or equivalent experience)
- Expertise in application of Information Governance Legislation.
- Ability to demonstrate Project Management
- Developing related strategies
- Change management
- Auditing performance against set standards
- Creation and implementation of policies and procedures
- Risk management
- Development of Information Sharing Protocols
- Experience of communicating complex issues to non-technical managers and staff.
- Excellent knowledge IT Service Management frameworks such as ITIL and the role of Service Desks in managing and supporting services and their users.
- Experience with VMWare vSphere and Horizon VDI
- Experience in delivering a Cybersecure IT desktop environment.
Desirable
- Experience of negotiating with external organisations over service issues
Qualifications
Essential
- Degree level qualification and postgraduate level qualification related to business and change or equivalent working knowledge and experience
- PRINCE2 foundation or ability to demonstrate experience and success in delivering projects.
- Evidence of significant achievement within a clinical or health informatics environment
- Evidence of on-going personal and professional development
- Information Technology Qualifications COMPTIA+ and Microsoft Support or equivalent qualification.
- Management Qualification Service Desk Institute SDI M/ITIL or equivalent qualification.
- Working towards Chartered Management Institute Management and Leadership Qualification. Or equivalent recognised qualification.
- Cybersecurity, VMware Vsphere 7 Install, Configure and Manage, Horizon 8 Deploy and Manage and ISC SSCP Certified or equivalent recognised qualification.
Desirable
- Higher Management Qualification
- Service Desk Institute SDM/ITIL Foundation
- Microsoft
Trust Values
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe an example of where you have helped to improve the service of a department or team.
Knowledge and Awareness
Essential
- Knowledge of NHS data definitions, standards etc. and ability to interpret NHS policy and provide advice and guidance
- Significant knowledge of working practices/areas where clinical systems are used
- Knowledge of key Information Governance issues
- Awareness of Health & Safety requirements
- National Cyber Security Centre expertise guidelines
Skills and Abilities
Essential
- Excellent communication and presentation skills to groups of staff
- Demonstrate ability to make judgments based on the analysis and investigation of issues
- Ability to work unsupervised and able to manage own time and workload
- Excellent organizational skills and ability to react to changing requirements
- Ability to concentrate for periods, managing interruptions appropriately
- Excellent problem solving skills
- Excellent system acumen
- Proactive approach in the development of ideas and initiatives
- Excellent interpersonal skills
- Proven skills and ability to understand a range of complex issues and identify potential solutions
- Ability to understand and interpret highly complex IG functionality issues and reports
- Ability to express complex issues, both orally and in writing in an easily understood manner for a range of audiences
- Ability to influence and persuade
- Excellent analytical and evaluative skills
- Excellent report writing skills
- Able to translate National requirements into local plans
- Leadership skills
- Able to translate National requirements into local plans
- Leadership skills
Person Specification
Experience
Essential
- Experience of working in Frontline NHS Trust with subject matter expertise of digital systems in use in an NHS Acute Pathway (including IT, digital and BI tools), processes, and procedures; or experience of successfully delivering change and improvement programmes in a patient (or customer) facing environment.
- A track record of communicating and engaging with a wide range of staff and stakeholders; building excellent and trusted relationships.
- Significant experience of using programme management and improvement techniques to drive change forward, including translating strategic objectives into tangible plans and leading a service to deliver and following these through to benefits realisation.
- Experience of interpreting national and/or system level policy and implementing this through local programmes of work.
- Ability to extract, collate, visualise and use data and insight to both drive change and to understand and adapt programmes of work while in progress to allow learning to be integrated into delivery.
- Ability to understand, interpret and present complex and/or sensitive information.
- Experience of championing diversity and inclusion and promoting actions to make improvements to the experience of diverse groups, including promoting digital inclusion.
- Experience of managing a team with direct line management.
- Extensive NHS experience
- Budget Management
- Significant experience leading a team of staff
- Experience of working with external suppliers
- Significant experience supporting Trust wide systems (including clinical systems and IT)
- Substantial experience of using Microsoft Office applications (or equivalent experience)
- Expertise in application of Information Governance Legislation.
- Ability to demonstrate Project Management
- Developing related strategies
- Change management
- Auditing performance against set standards
- Creation and implementation of policies and procedures
- Risk management
- Development of Information Sharing Protocols
- Experience of communicating complex issues to non-technical managers and staff.
- Excellent knowledge IT Service Management frameworks such as ITIL and the role of Service Desks in managing and supporting services and their users.
- Experience with VMWare vSphere and Horizon VDI
- Experience in delivering a Cybersecure IT desktop environment.
Desirable
- Experience of negotiating with external organisations over service issues
Qualifications
Essential
- Degree level qualification and postgraduate level qualification related to business and change or equivalent working knowledge and experience
- PRINCE2 foundation or ability to demonstrate experience and success in delivering projects.
- Evidence of significant achievement within a clinical or health informatics environment
- Evidence of on-going personal and professional development
- Information Technology Qualifications COMPTIA+ and Microsoft Support or equivalent qualification.
- Management Qualification Service Desk Institute SDI M/ITIL or equivalent qualification.
- Working towards Chartered Management Institute Management and Leadership Qualification. Or equivalent recognised qualification.
- Cybersecurity, VMware Vsphere 7 Install, Configure and Manage, Horizon 8 Deploy and Manage and ISC SSCP Certified or equivalent recognised qualification.
Desirable
- Higher Management Qualification
- Service Desk Institute SDM/ITIL Foundation
- Microsoft
Trust Values
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe an example of where you have helped to improve the service of a department or team.
Knowledge and Awareness
Essential
- Knowledge of NHS data definitions, standards etc. and ability to interpret NHS policy and provide advice and guidance
- Significant knowledge of working practices/areas where clinical systems are used
- Knowledge of key Information Governance issues
- Awareness of Health & Safety requirements
- National Cyber Security Centre expertise guidelines
Skills and Abilities
Essential
- Excellent communication and presentation skills to groups of staff
- Demonstrate ability to make judgments based on the analysis and investigation of issues
- Ability to work unsupervised and able to manage own time and workload
- Excellent organizational skills and ability to react to changing requirements
- Ability to concentrate for periods, managing interruptions appropriately
- Excellent problem solving skills
- Excellent system acumen
- Proactive approach in the development of ideas and initiatives
- Excellent interpersonal skills
- Proven skills and ability to understand a range of complex issues and identify potential solutions
- Ability to understand and interpret highly complex IG functionality issues and reports
- Ability to express complex issues, both orally and in writing in an easily understood manner for a range of audiences
- Ability to influence and persuade
- Excellent analytical and evaluative skills
- Excellent report writing skills
- Able to translate National requirements into local plans
- Leadership skills
- Able to translate National requirements into local plans
- Leadership skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
