4193 - Patient and Carer Experience Navigator

Job summary

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary will remain as an apprenticeship salary as this position is fixed term.

An exciting opportunity for a Patient and Carer Experience Navigator to join the Patient Experience and Voluntary Services team.

Under the direction of the Patient and Carer Experience Leads you will support the delivery of the national and local patient experience agenda, using various methods to capture real time patient feedback. Data collection and reporting will be an essential part of this role and will involve one to one interviews with patients.

You will also:

Support patients, carers, families, advocates and the public to share their experiences with us and support the operational teams to develop the skills, knowledge and experience to do this within their own areas.

Highlight areas of concern to operational leads using real-time feedback dashboards.

Use real-time feedback mechanisms and observation to identify areas of outstanding practice.

Support orientation and the implementation and continued progress of Always Events and other Patient Experience initiatives.

Support high quality patient experience.

Support patients and visitors with concerns, either through effective resolution, escalation to leads and/or the Patient Experience and Carer Lead or signposting to Patient Advice and Complaints.

Main duties of the job

In this role you will help drive the Patient Experience agenda by supporting the implementation and embedding of patient experience initiatives in ward areas.

The Patient and Carer Experience Navigators will support the team to drive service improvement and enhance patient experience in dedicated areas of the Trust.

To achieve this the Patient and Carer Experience Navigators must have:

The ability to work in a collaborative and inclusive way with patients and staff.

The ability to plan and deliver work to challenging deadlines

An ability to work with challenging individuals and groups.

Excellent verbal and written communication skills.

Persuading and influencing skills.

Ability to work independently and as part of a team.

An ability to analyse data and present this in different formats to influence service delivery.

An ability to design questionnaires and utilise different software applications to analyse and report on.

Excellent organisational skills.

Consideration and compassion for others.

High levels of emotional intelligence.

The successful candidate will also demonstrate the Trust Values and Behaviours.

This is a fantastic opportunity to join a well-functioning, driven and evolving team to drive improvements in Patient Experience across the Trust.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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