3582 - Patient Flow Coordinator

Barnsley Hospital NHS Foundation Trust

The closing date is 27 January 2025

Job summary

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75%max of band) until they have completed their apprenticeship.

Interview Date: W/C 10th February 2025

RightCare is Barnsleys Single point of Access for Health and Social Care staff supporting patient flow across Hospital and Community, coordinating admissions and discharges from Intermediate Care beds and Services, arranging support on discharge from hospital for Barnsley Residents.

Due to a further expansion of RightCare Barnsley Patient Flow Coordination Team we have a full time post available and we are looking forward to welcome a new person to join our friendly, successful team.

We are looking for an individual who is willing to develop their knowledge and skills in relation to acute and community services, the successful person will need to work proactively as part of the wider team to deliver the RightCare Service benefit of patients and public.

For this role it is essential that you are a motivated, enthusiastic,confident, organised and it would suit someone with previous experience in the acute and/or community care setting. You should have excellent interpersonal, communication, decision making and influencing skills in order to ensure the highest standards of care are achieved.

Main duties of the job

As a Patient Flow coordinator, you will be based in the RightCare department and will deal with referrals taken electronically and over the telephone. You will be part of a wider team including Nurses, administrative officers, Social Care and Intermediate Care staff. You will send referrals to a range of health and social care providers, including Care Homes, you will follow up the referral to confirm service provision and let the relevant teams know.

The aim of the service is to ensure that the right care is provided, at the right time and in the right place. You will work closely with health, social care teams and professionals from primary, secondary and community care supporting the RightCare nursing and coordination staff access care or other more suitable alternatives to hospital admission that will meet the needs of the service user.

This role aims to provide comprehensive and pro-active coordination and support, ensuring that all processes and tasks are undertaken efficiently, effectively and to a high standard, contributing to the smooth running of the service and its overall effectiveness.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship.

Date posted

13 January 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9163-3582E-01-25

Job locations

Kendray Hospital Lodge

Doncaster Road

Barnsley

South Yorkshire

S70 3RD

Job description

Job responsibilities

Job Description for Patient Flow Coordinator

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Job description

Job responsibilities

Job Description for Patient Flow Coordinator

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Experience

Essential

Previous experience of working in a hospital setting.
Previous experience of using Medway, Systm1 and other relevant EPR and clinical systems.

Qualifications

Essential

At least 4 GCSEs (Grade A C) or equivalent experience.
NVQ Level 3 or willingness to work towards.

Knowledge and Awareness

Essential

Able to organise own work and use own initiative.
Sound understanding of confidentiality.
Basic understanding of clinical governance.

Desirable

Understanding of patient flow.
Understanding of Hospital discharge requirements.
Understanding of Community services and pathways.
Understanding of Discharge to Assess.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe how you build and sustain positive working relationships within a team.

Skills and Abilities

Essential

Ability to work well as part of a team
Knowledge of range of Microsoft packages (Word, Excel, Outlook etc)
Good standard of computer skills
Excellent communication skills
Good standard of numeracy and literacy
Ability to analyse complex information
Good interpersonal skills
Well motivated

Person Specification

Experience

Essential

Previous experience of working in a hospital setting.
Previous experience of using Medway, Systm1 and other relevant EPR and clinical systems.

Qualifications

Essential

At least 4 GCSEs (Grade A C) or equivalent experience.
NVQ Level 3 or willingness to work towards.

Knowledge and Awareness

Essential

Able to organise own work and use own initiative.
Sound understanding of confidentiality.
Basic understanding of clinical governance.

Desirable

Understanding of patient flow.
Understanding of Hospital discharge requirements.
Understanding of Community services and pathways.
Understanding of Discharge to Assess.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe how you build and sustain positive working relationships within a team.

Skills and Abilities

Essential

Ability to work well as part of a team
Knowledge of range of Microsoft packages (Word, Excel, Outlook etc)
Good standard of computer skills
Excellent communication skills
Good standard of numeracy and literacy
Ability to analyse complex information
Good interpersonal skills
Well motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.