3137 - Outpatient Operational Manager

Barnsley Hospital NHS Foundation Trust

This job is now closed

Job summary

We are look to appoint a highly motivated and enthusiastic individual to join our friendly, outpatient teams, providing effective support to ensure the provision of an efficient, professional and complex telecommunication service in all areas, front of house reception and administration of all Outpatient activities for the Trust.

Candidates will need to be confident, motivated and flexible and have excellent communication skills.

You must understand resource management, health & safety, risk and quality issues and RTT patients pathways and ERS.

To be responsible for ensuring staff maintains current knowledge of Trust Policies and Procedures, with particular attention to the following:

1. Major incident plan

2. Cardiac arrest

3. Fire procedure

4. Health and safety, data protection and confidentiality

5. 18 week patient pathway

6. eRS (Choose and Book)

7. Multitone bleep system/AP Access Point phones/Apps (i.e. WhatsApp, Google Hangouts)

8. Cisco Contact Centre (including legacy systems), call centre software package/equipment.

Main duties of the job

The Postholder will be responsible to and report to the Outpatient Operational Lead.

The Postholder will manage Contact Centre/Switchboard operators on a daily basis and make autonomous decisions within parameters of the job description and departmental guidelines.

To provide an office management function and information systems to the Outpatient Department by:

Managing the day to day function of Outpatient Administration Staff.

Leading recruitment and selection.

Authorising time sheets.

Managing and coordinating leave (annual, study , sick and special)

Staff Rotas to cover 24/7 Switchboard/Contact Centre.

Conducting back to work interviews and recording of sickness stats for the department.

Undertaking PPRs (personal performance reviews).

Maintaining up-to-date personnel files and filing.

Coordinating corporate curriculum mandatory training.

Ensuring that all existing and new staff achieve the necessary competencies to provide the service professionally, efficiently and effectively.

Ensure that emergency procedures are implemented effectively, including MAJAX.

Ensuring services are delivered according to shared objectives, goals and SOPs

The post holder will be expected to cross cover for the peer role Outpatient Operational Manager Outpatients

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship.

Date posted

24 April 2024

Pay scheme

Agenda for change

Band

Band 5

Salary

£28,407 to £34,581 a year

Contract

Permanent

Working pattern

Full-time

Reference number

C9163-3137E-04-24

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Person Specification

Knowledge and Awareness

Essential

Knowledge of health and safety requirement.
Knowledge of the healthcare organisation/ environment.
Knowledge of PAS
Knowledge of Data Protection Act
Working knowledge of Microsoft software applications

Desirable

A detailed knowledge of NHS hospital department and specialties

Qualifications

Essential

Diploma or equivalent experience
Evidence of personal/professional development

Desirable

Management or Business Qualification

Experience

Essential

Experience of Supervising and administrative team.
Demonstrable experience of NHS administration processes
Significant work experience in an acute health service environment
Substantial experience of working in an administrative capacity
Experience of working effectively with multi-disciplinary teams.
Experience of PAS systems
Experience of customer care training.
Experience of working with various computer software packages

Desirable

Service Improvement methodologies.

Person Specification

Knowledge and Awareness

Essential

Knowledge of health and safety requirement.
Knowledge of the healthcare organisation/ environment.
Knowledge of PAS
Knowledge of Data Protection Act
Working knowledge of Microsoft software applications

Desirable

A detailed knowledge of NHS hospital department and specialties

Qualifications

Essential

Diploma or equivalent experience
Evidence of personal/professional development

Desirable

Management or Business Qualification

Experience

Essential

Experience of Supervising and administrative team.
Demonstrable experience of NHS administration processes
Significant work experience in an acute health service environment
Substantial experience of working in an administrative capacity
Experience of working effectively with multi-disciplinary teams.
Experience of PAS systems
Experience of customer care training.
Experience of working with various computer software packages

Desirable

Service Improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.