2842 - Operational Support Manager

Barnsley Hospital NHS Foundation Trust

The closing date is 01 May 2025

Job summary

The hours for this post are 26 per week.

The interview date for this role is 14th May 2025.

The Womens, Childrens and Clinical Services Business Unit is seeking an enthusiastic and motivated individual who is interested in a career in operational management at Barnsley Hospital NHS Foundation Trust. This is an exciting opportunity to join a dynamic and evolving Acute Paediatrics service, playing a key role in shaping its future development

We are looking for a motivated, driven and skilled individual with a passion for service improvement in a fast-paced environment and the ability to drive change within teams. This role is part time - 26 hours a week (working days to be discussed at interview)

Reporting to the Service Manager the post-holder will work to operationally manage the delivery of the paediatric service across the ward, Childrens Assessment Unit, Accident and Emergency and Outpatients.

Main duties of the job

Duties will include monitoring pathways within paediatrics, operational managing delays which impact on achievement of RTT, engaging with clinical staff to ensure job plans are effective and activity is managed in a timely manner, reporting performance data at relevant forums and utilising management information to improve efficiency.

The role will involveworking with the Associate Director of Operations, Clinical Director, Associate Director of Nursing, Deputy Associate Director of Operations, Service Managers, Matrons and Clinical Leads to ensure the safe, effective and efficient management of Paediatrics to plan and implement services and to deliver the highest quality of care to patients and their families in line with national performance targets.

You will need a sound understanding of management processes and procedures as well as service improvement methodologies and be able to deliver to standards and deadlines.

We would love to hear from compassionate and enthusiastic managers who can come and make a difference to our team and provide inspirational leadership, alongside day-to-day operational management.

For further information please contact Rachel Lumb, Deputy Associate Director of Operations on 01226 432933 or ext 2933.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link to check your eligibility Check, certificate of sponsorship - Search - GOV.UK, please note that from April 9th 2025, band 2 and 3 entry roles are no longer eligible for sponsorship

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year Pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9163-2842E-04-25

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP


Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Job description

Job responsibilities

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Values based questions

Essential

  • In around 100 words please describe what Equality & Diversity means to you and why they are important.
  • In around 100 words please describe how you ensure you build and sustain positive working relationships within a team?

Experience

Essential

  • Demonstrate management and leadership experience within the NHS.
  • Experience in operational management within a complex health or social care environment
  • Demonstrable experience of NHS administrative process.
  • Track record of undertaking and successfully completing change management.

Desirable

  • Demand and capacity planning experience.
  • Cancer pathway management.
  • Waiting list management.
  • Financial management
  • Business planning.
  • Complex change.
  • 18 weeks RTT management
  • Project Management experience

Qualifications

Essential

  • Graduate level qualification or equivalent NHS experience.

Desirable

  • Postgraduate Health or Management Diploma or willing to work towards
  • PRINCE2 qualification

Knowledge and Awareness

Essential

  • Understanding of Health care and Social Care management environment and roles and responsibilities within it.
  • Capacity and Demand awareness
  • Performance management methodology.
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately.
  • Knowledge and awareness of:
  • National targets and local access targets
  • National Service Frameworks
  • Clinical Governance
  • Sound understanding of management processes and procedures.
  • Service Improvement methodologies
  • Understanding and working Knowledge of an electronic patient record system (EPR).
  • Clinical Engagement

Desirable

  • Waiting list and outpatient management

Skills and Abilities

Essential

  • Ability to collate and analyse complex and contentious information to support managerial decision making.
  • Good communication, presentation & interpersonal skills. Ability to present complex information formally sometimes to large groups.
  • Strong prioritisation skills with the ability to manage competing demands.
  • Able to influence and build working relationships.
  • Highly organised, Focussed and Results oriented
  • Able to challenge and improve outcomes for the service
  • Ability to cope with high levels of pressure and deliver operationally.
  • Ability to quickly and effectively establish the respect of colleagues and other health professionals.
  • Ability to work to deadlines and achieve project targets.
  • Problem solving skills and techniques.

Desirable

  • Good level of report writing skills.
  • Performance Management skills.
Person Specification

Values based questions

Essential

  • In around 100 words please describe what Equality & Diversity means to you and why they are important.
  • In around 100 words please describe how you ensure you build and sustain positive working relationships within a team?

Experience

Essential

  • Demonstrate management and leadership experience within the NHS.
  • Experience in operational management within a complex health or social care environment
  • Demonstrable experience of NHS administrative process.
  • Track record of undertaking and successfully completing change management.

Desirable

  • Demand and capacity planning experience.
  • Cancer pathway management.
  • Waiting list management.
  • Financial management
  • Business planning.
  • Complex change.
  • 18 weeks RTT management
  • Project Management experience

Qualifications

Essential

  • Graduate level qualification or equivalent NHS experience.

Desirable

  • Postgraduate Health or Management Diploma or willing to work towards
  • PRINCE2 qualification

Knowledge and Awareness

Essential

  • Understanding of Health care and Social Care management environment and roles and responsibilities within it.
  • Capacity and Demand awareness
  • Performance management methodology.
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately.
  • Knowledge and awareness of:
  • National targets and local access targets
  • National Service Frameworks
  • Clinical Governance
  • Sound understanding of management processes and procedures.
  • Service Improvement methodologies
  • Understanding and working Knowledge of an electronic patient record system (EPR).
  • Clinical Engagement

Desirable

  • Waiting list and outpatient management

Skills and Abilities

Essential

  • Ability to collate and analyse complex and contentious information to support managerial decision making.
  • Good communication, presentation & interpersonal skills. Ability to present complex information formally sometimes to large groups.
  • Strong prioritisation skills with the ability to manage competing demands.
  • Able to influence and build working relationships.
  • Highly organised, Focussed and Results oriented
  • Able to challenge and improve outcomes for the service
  • Ability to cope with high levels of pressure and deliver operationally.
  • Ability to quickly and effectively establish the respect of colleagues and other health professionals.
  • Ability to work to deadlines and achieve project targets.
  • Problem solving skills and techniques.

Desirable

  • Good level of report writing skills.
  • Performance Management skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP


Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)


Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP


Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)


For questions about the job, contact:

Deputy Associate Director of Operations for CBU 3

Rachel Lumb

r.lumb1@nhs.net

01226432933

Date posted

17 April 2025

Pay scheme

Agenda for change

Band

Band 6

Salary

£37,338 to £44,962 a year Pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

C9163-2842E-04-25

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP


Supporting documents

Privacy notice

Barnsley Hospital NHS Foundation Trust's privacy notice (opens in a new tab)