Job summary
Interview Date: TBC
An exciting opportunity has arisen for a Deputy
IT Service Desk Manager at Barnsley Hospital.
We are a small but innovative team that like to
push the boundaries of what is possible.
In the role you will be responsible for line
management, of the IT Service Desk. You'll work closely with the IT Service
Desk Manager to ensure high quality day to day operational IT support services for
the organisation. You'll support the personal development across the team,
manage one-to-one and act as an escalation point where necessary.
To be considered for this role you must have
experience working at team lead level across a busy IT service desk. You will
have a hands-on technical background and be able to act as an escalation point
where necessary. You'll have experience in day-to-day IT operations &
management within a busy NHS environment. This includes conducting performance
reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team.
You'll need to have excellent soft skills, be a great communicator and be able
to liaise with technical and non-technical users and stakeholders across the
Trust.
Ideally, the successfully candidate will have
experience dealing with suppliers and 3rd party support companies.
Participation in IT On-call rota is a
requirement of this role.
Main duties of the job
The Barnsley Hospital IT Service Desk supports
approximately 4500 users and in excess of 5000 devices. The devices range from
Raspberry Pi to traditional desktops and laptops. It also includes Apple,
Android and Google Chrome OS devices.
Experience of following is required:
All current versions of
Microsoft Operating Systems (Desktop and Server)
Microsoft Office suites
Anti-Virus (Panda,
MDAV)
Active Directory
Virtual Desktop
Infrastructure (VDI). In particular, VMWare Horizon 8.
VMWare vCentre
Group Policy Object
Manager
Virtual/Physical
Smartcards
WSUS, Lansweeper
Cyber Security awareness
Experience using Powershell, Thinlinx/Debian/Raspberry Pi
OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal
would be beneficial.
About us
Please note that the Trust reserves the right to close a
position early.
Barnsley
Hospital NHS Foundation Trust is a high performing Trust achieving a Good
rating in our most recent Care Quality Commission (CQC) assessment and
achieving significant progress in the delivery of our strategic objectives. We
are proud of the commitment of our staff to ensuring a strong and sustainable
future for this organisation which is highly valued by our local communities.
There
has never been a better time to join Barnsley Hospital. It is moving at pace
and a we can do this attitude is evident right through the organisation,
where staff are engaged for change and committed to being part of the journey
to sustainability and growth.
Barnsley
Hospital NHS Foundation Trust is committed to promoting equality of opportunity
and fair treatment to all applicants regardless of race, nationality, ethnic
origin, gender, marital status, mental or physical disability, religion or
belief, sexual orientation, age or offending history.
The cost of the DBS
(criminal records check) for Band 6 and above roles only will be met by the
successful candidate(s) through salary deduction.
Certificates of Sponsorship
For individuals who may require sponsorship under
the skilled worker or health & care visa route please use the link below to
check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band
2 roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Job Description for Deputy Service Desk Manager
Please refer to the attached
Job Description and Person Specification for full details of the role and
responsibilities.
Supporting
Documents
Please refer to the
values-based recruitment guidance and associated documentation.
Job description
Job responsibilities
Job Description for Deputy Service Desk Manager
Please refer to the attached
Job Description and Person Specification for full details of the role and
responsibilities.
Supporting
Documents
Please refer to the
values-based recruitment guidance and associated documentation.
Person Specification
Skills and Abilities
Essential
- Ability to manage and support Network and Telecommunication systems.
- Ability to communicate at all levels with staff and other professionals.
- Ability to work as an individual or as part of a team.
- Ability to deal effectively with conflicting priorities while remaining calm.
- Ability to respond to unpredictable work patterns and demands.
- Ability to organise and delegate.
Qualifications
Essential
- Educated to degree level or hold a relevant, degree equivalent or have demonstrable experience in IT Service Desk a significant NHS experience in an ICT support environment; Plus, able to deliver specialist ICT technical services as a result of specialist knowledge acquired through training courses both theoretical and practice.
Desirable
- Industry recognised certifications such as: Comptia, Microsoft, VMware.
Knowledge and Awareness
Essential
- Significant experience of VMware vSphere
- Significant experience of VMware Horizon 8 VDI
- Significant experience of Group Policy
- Significant experience of Active Directory
- Significant experience of DNS and DHCP
- Significant experience managing and maintaining windows 10/11 and Server 2016 and newer
- Experience of leading/supervising a team of 1st and 2nd line IT support technicians within an NHS environment.
Experience
Essential
- Specialist knowledge and experience of all operating, network, infrastructure systems in use in a modern NHS trust.
Personal Attributes
Essential
- Be cognisant and aligned to the values of the trust.
- Be adaptive, imaginative, innovative, pro-active and enthusiastic.
- Possess excellent organisational skills.
Trust Values
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe what motivates you to do a good job.
Person Specification
Skills and Abilities
Essential
- Ability to manage and support Network and Telecommunication systems.
- Ability to communicate at all levels with staff and other professionals.
- Ability to work as an individual or as part of a team.
- Ability to deal effectively with conflicting priorities while remaining calm.
- Ability to respond to unpredictable work patterns and demands.
- Ability to organise and delegate.
Qualifications
Essential
- Educated to degree level or hold a relevant, degree equivalent or have demonstrable experience in IT Service Desk a significant NHS experience in an ICT support environment; Plus, able to deliver specialist ICT technical services as a result of specialist knowledge acquired through training courses both theoretical and practice.
Desirable
- Industry recognised certifications such as: Comptia, Microsoft, VMware.
Knowledge and Awareness
Essential
- Significant experience of VMware vSphere
- Significant experience of VMware Horizon 8 VDI
- Significant experience of Group Policy
- Significant experience of Active Directory
- Significant experience of DNS and DHCP
- Significant experience managing and maintaining windows 10/11 and Server 2016 and newer
- Experience of leading/supervising a team of 1st and 2nd line IT support technicians within an NHS environment.
Experience
Essential
- Specialist knowledge and experience of all operating, network, infrastructure systems in use in a modern NHS trust.
Personal Attributes
Essential
- Be cognisant and aligned to the values of the trust.
- Be adaptive, imaginative, innovative, pro-active and enthusiastic.
- Possess excellent organisational skills.
Trust Values
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe what motivates you to do a good job.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
