2837 - Deputy Service Desk Manager

Job summary

An exciting opportunity has arisen for a Deputy IT Service Desk Manager at Barnsley Hospital.

We are a small but innovative team that like to push the boundaries of what is possible.

In the role you will be responsible for line management, of the IT Service Desk. You'll work closely with the IT Service Desk Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one-to-one and act as an escalation point where necessary.

To be considered for this role you must have experience working at team lead level across a busy IT service desk. You will have a hands-on technical background and be able to act as an escalation point where necessary. You'll have experience in day-to-day IT operations & management within a busy NHS environment. This includes conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the Trust.

Ideally, the successfully candidate will have experience dealing with suppliers and 3rd party support companies.

Participation in IT On-call rota is a requirement of this role.

Main duties of the job

The Barnsley Hospital IT Service Desk supports approximately 4500 users and in excess of 5000 devices. The devices range from Raspberry Pi to traditional desktops and laptops. It also includes Apple, Android and Google Chrome OS devices.

Experience of following is required:

All current versions of Microsoft Operating Systems (Desktop and Server)

Microsoft Office suites

Anti-Virus (Panda, MDAV)

Active Directory

Virtual Desktop Infrastructure (VDI). In particular, VMWare Horizon 8.

VMWare vCentre

Group Policy Object Manager

Virtual/Physical Smartcards

WSUS, Lansweeper

Cyber Security awareness

Experience using Powershell, Thinlinx/Debian/Raspberry Pi OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal would be beneficial.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 and 3 roles are no longer eligible for sponsorship.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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