2644 - Administrative Maternity Support Worker

Job summary

The interview date for this role is 1st April 2025

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75%max of band) until they have completed their apprenticeship.

Role OverviewWe are seeking a dedicated Administrative Maternity Support Worker to join our team. This role involves providing high-level support to midwifery and medical staff, ensuring a positive experience for service users through high-quality admission processes, reassurance, assistance, support, and information throughout their care episode.

Key Responsibilities

Provide efficient reception services for service users attending the Birthing Centre

Welcome and assist service users, relatives, and visitors, ensuring effective communication and empathy.

Act as the first point of contact for telephone enquiries, redirecting calls as necessary.

Undertake a variety of administrative and clerical duties, ensuring confidentiality and compliance with the Data Protection Act.

Maintain accurate information on the Hospital IT system, including patient admissions, transfers, discharges, and outpatient appointments.

If you are passionate about providing high-quality administrative support in a maternity care setting we would love to hear from you. Join us in making a difference in the lives of our service users and their families

Main duties of the job

Reception and Assistance

• Provide efficient and effective reception services for service users attending the Birthing Centre and Maternity Assessment Unit.
• Welcome and assist service users, relatives, and visitors, ensuring effective communication and empathy.
• Act as the first point of contact for telephone enquiries, redirecting calls as necessary.

Administrative and Clerical Support

• Undertake a variety of administrative and clerical duties, ensuring confidentiality and compliance with the Data Protection Act.
• Maintain accurate information on the Hospital IT system, including patient admissions, transfers, discharges, and outpatient appointments.
• Ensure case notes are complete and correctly filed, and manage patient records efficiently.
• Produce patient identification bands on admission and input birth details onto the Maternity IT system.
• Under instruction input information onto relevant audit databases

Collaboration and Communication

• Work closely with the multi-disciplinary ward team to maintain high standards of ward management and patient care.
• Promote a corporate approach to patient care in conjunction with the multi-disciplinary team.

Communicate effectively and show empathy with patients and relatives on arrival to the ward

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 roles are no longer eligible for sponsorship.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

---

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

---