2192 - Telecommunications Operator

Job summary

Interview Date: TBC

37.5 hours, open to job share.

We are looking for an enthusiastic, reliable and customer friendly individual to join our very busy but exciting Switchboard team at Barnsley Hospital

Our Switchboard is 24 hour, 365 days a year department. Although the roles are flexible you will be required to work a designated shift pattern of afters and nights along with some weekends shifts. Only full hours would be available if the right number of applicants apply.

You will be joining our enthusiastic and friendly team of telephonists to assist in the smooth running of the Switchboard and Contact Centre providing a high quality and responsive service for the general public, healthcare professionals and hospital staff.

NHS experience and telecommunication experience are not required as full training will be given. You will be supported throughout your training period and beyond.

You must be able to work in a team and alone unsupervised. Flexibility is essential as you may be required to cover shifts and work loads

You will be dealing with emergencies so need to be able to handle pressure. IT skills are required as your work will be done on computer.

Main duties of the job

Duties include operating the Trusts central Switchboard handling both internal and external calls in a prompt, courteous and professional manner.

Dealing with emergency calls.

Assist in the maintenance of both clinical and non-clinical on call rota and Switchboard database.

Report many alarm activation for various departments throughout the hospital to relevant staff or departments.

Our vision is to provide safe, high quality, seamless service delivered with courtesy and respect

To achieve our vision, we expect all our staff to uphold our Trust values.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility Check if you need a UK visa - GOV.UK (www.gov.uk), band 2 roles are no longer eligible for sponsorship.

Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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Employer details

Employer name

Barnsley Hospital NHS Foundation Trust

Address

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Employer's website

https://www.barnsleyhospital.nhs.uk (Opens in a new tab)

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