1258 - IT Support Assistant (IT Service Desk)

Barnsley Hospital NHS Foundation Trust

The closing date is 07 April 2025

Job summary

This role is a fantastic opportunity for apprentices who are currently studying for NVQ Level 2/3, apprentices should note that the salary would be Agenda for Change Annex 21 trainee rate (75%max of band) until they have completed their apprenticeship.

Interview Date: W/C 14th April 2025

An opportunity has arisen for an Assistant IT Support Technician to work within the IT Service Desk team at Barnsley Hospital NHS Foundation Trust on a permanent basis.

The successful candidate will have an existing knowledge of Microsoft Products such as DNS and DHCP and this role will be an opportunity to develop this knowledge further.

This would be ideally suited to someone with a passion for technology and experience of call handling and IT Desktop Support in a fast-paced hospital IT environment.

Main duties of the job

The post-holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging and remote fix function via telephone and drop-in. Other duties include some desk-side fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, asset recording, advice to users, and also providing general administration duties.

The post-holder will have opportunities to learn a vast amount of technical skills whilst working within the department. The post requires a highly developed customer focus and the ability to work on your owninitiative.

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link to check your eligibility Check, certificate of sponsorship - Search - GOV.UK, please note that from 09/04/2025, band 2 and 3 entry roles are no longer eligible for sponsorship.

Date posted

26 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pro/rata

Contract

Permanent

Working pattern

Full-time

Reference number

C9163-1258i-03-25

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Job description

Job responsibilities

Job Description for ICT Support Assistant

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Job description

Job responsibilities

Job Description for ICT Support Assistant

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Experience

Essential

Experience of a call logging system, remote and face to face support.
General offices duties, filing, photocopying, telephone.

Desirable

Experience in a busy IT Helpdesk environment or contact centre.

Qualifications

Essential

Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT).
NVQ 2.

Desirable

Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10.
Working towards a degree in an IT related subject.

Knowledge and Awareness

Essential

A working knowledge of Windows and Microsoft products.

Desirable

Experience supporting NHS Mail and Team.
Able to manage user accounts in Active Directory.

Skills and Abilities

Essential

Keyboard.
Good communication.
Good organisational.
Excellent telephone manner.
Ability to work in a team environment.
Able to accept direction.
Ability to work under pressure.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe a time when you were under pressure but remained calm, compassionate and focused at work.

Person Specification

Experience

Essential

Experience of a call logging system, remote and face to face support.
General offices duties, filing, photocopying, telephone.

Desirable

Experience in a busy IT Helpdesk environment or contact centre.

Qualifications

Essential

Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT).
NVQ 2.

Desirable

Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10.
Working towards a degree in an IT related subject.

Knowledge and Awareness

Essential

A working knowledge of Windows and Microsoft products.

Desirable

Experience supporting NHS Mail and Team.
Able to manage user accounts in Active Directory.

Skills and Abilities

Essential

Keyboard.
Good communication.
Good organisational.
Excellent telephone manner.
Ability to work in a team environment.
Able to accept direction.
Ability to work under pressure.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
In around 100 words please describe a time when you were under pressure but remained calm, compassionate and focused at work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.