Job summary
An exciting opportunity has arisen for an IT
Service Desk Manager at Barnsley Hospital.
We are a small but innovative team that like to
push the boundaries of what is possible.
In the role you will be responsible for line
management of the IT Service Desk. You'll work closely with the Head of Digital
Support to ensure high quality day to day operational IT support services for
the organisation. You'll support the personal development across the team, manage
1 to 1s and act as an escalation point where necessary.
To be considered for this role you must have
experience working at team lead level across a busy IT service desk. You will
have a hands-on technical background and be able to act as an escalation point
where necessary. You'll have experience in day-to-day IT operations &
management within a busy NHS environment. This includes conducting performance
reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team.
You'll need to have excellent soft skills, be a great communicator and be able
to liaise with technical and non-technical users and stakeholders across the
Trust.
The successfully candidate will have experience
dealing with suppliers and 3rd party support companies.
Participation in IT On-call rota is a
requirement of this role.
Main duties of the job
The Barnsley Hospital IT Service Desk supports
approximately 4500 users and in excess of 5000 devices. The devices range from
Raspberry Pi to traditional desktops and laptops. It also includes Apple,
Android and Google Chrome OS devices.
Experience of following is required:
All current versions of Microsoft Operating
Systems (Desktop and Server)
Microsoft Office suites
Anti-Virus (Panda, MDAV)
Active Directory
Virtual Desktop Infrastructure (VDI). In
particular, VMWare Horizon 8.
VMWare vCentre
Group Policy Object Manager
Virtual/Physical Smartcards
WSUS, Lansweeper
Cyber Security awareness
Experience using Powershell, Thinlinx/Debian/Raspberry Pi
OS, Google Enterprise console, MDM (Airwatch) and Microsoft Defender Portal
would be beneficial.
About us
Please note that the Trust reserves the right to close a
position early.
Barnsley Hospital NHS Foundation Trust is a high performing
Trust achieving a Good rating in our most recent Care Quality Commission
(CQC) assessment and achieving significant progress in the delivery of our
strategic objectives. We are proud of the commitment of our staff to ensuring a
strong and sustainable future for this organisation which is highly valued by
our local communities.
There has never been a better time to join Barnsley Hospital. It
is moving at pace and a we can do this attitude is evident right through the
organisation, where staff are engaged for change and committed to being part of
the journey to sustainability and growth.
Barnsley Hospital NHS Foundation Trust is committed to promoting
equality of opportunity and fair treatment to all applicants regardless of race,
nationality, ethnic origin, gender, marital status, mental or physical
disability, religion or belief, sexual orientation, age or offending history.
The cost of the DBS (criminal records check)
for Band 6 and above roles only will be met by the successful candidate(s)
through salary deduction.
Certificates of Sponsorship
For
individuals who may require sponsorship under the skilled worker or health
& care visa route please use the link below to check your eligibility Check
if you need a UK visa - GOV.UK (www.gov.uk), band
2 and 3 roles are no longer eligible for sponsorship.
Job description
Job responsibilities
Job Description for IT Service Desk Manager
Please refer to the attached
Job Description and Person Specification for full details of the role and
responsibilities.
Supporting
Documents
Please refer to the
values-based recruitment guidance and associated documentation.
Job description
Job responsibilities
Job Description for IT Service Desk Manager
Please refer to the attached
Job Description and Person Specification for full details of the role and
responsibilities.
Supporting
Documents
Please refer to the
values-based recruitment guidance and associated documentation.
Person Specification
Qualifications
Essential
- A computing qualification educated to minimum degree level standard or equivalent experience, plus extensive experience in an NHS IT environment.
- Relevant Microsoft IT Service Desk Certifications
- Experience with:
- Time Management
- Equality & Diversity
- Sickness Absence
- Recruitment & Selection
- Stress at work
- Performance management
- Health & Safety
- IT Service Desk Tools
- Evidence of continual professional development
Desirable
- ITIL Foundation
- Service Desk Institute Service Desk Manager Certified.
- SSCP certified or evidence or evidence of course completion
- VMware Horizon 8 Deploy and Manage certified or evidence of course completion
- VMware vSphere 7 Install, Configure and Manage Certified or evidence of course completion
Experience
Essential
- Extensive experience with current Windows Operating Systems e.g. Microsoft Windows Server/Windows 11
- Extensive experience managing Active Directory, DNS, DHCP, Group Policy, WSUS and other Microsoft Management Tools
- Experience managing and maintaining VMware Horizon 8 VDI
- Experience of managing and maintain VMware vSphere
- Experience of working in an ITIL environment
- Highly developed awareness of Cyber Security
- Extensive experience of IT Service Desk support
- Extensive team leader/management experience
- Experience of managing ICT projects
- Significant evidence of successfully managing people and teams, including recruitment, staff development, training and providing leadership in a technical environment
- Extensive experience of working with a variety of call logging and help desk systems and software
- Extensive experience of successfully delivering ICT service level agreements
Skills and Abilities
Essential
- Ability to communicate at all levels with staff and other professionals.
- Ability to work as an individual or as part of a team.
- Ability to deal effectively with conflicting priorities while remaining calm.
- Ability to respond to unpredictable work patterns and demands.
- Ability to organize and delegate.
- Ability to manage a team of professional ICT staff
- Able to effectively manage work and prioritise activities
Desirable
- Ability to manage and support Network and Telecommunication systems.
Personal Attributes
Essential
- Be adaptive, imaginative, innovative, pro-active and enthusiastic.
- Possess excellent organizational skills.
- Possess a full UK Driving License and have use of a car.
- Positive attitude to work
- Flexible in approach to work
Trust Values
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe what motivates you to do a good job.
Knowledge and Awareness
Essential
- Understand the fundamentals of TCP/IP
Person Specification
Qualifications
Essential
- A computing qualification educated to minimum degree level standard or equivalent experience, plus extensive experience in an NHS IT environment.
- Relevant Microsoft IT Service Desk Certifications
- Experience with:
- Time Management
- Equality & Diversity
- Sickness Absence
- Recruitment & Selection
- Stress at work
- Performance management
- Health & Safety
- IT Service Desk Tools
- Evidence of continual professional development
Desirable
- ITIL Foundation
- Service Desk Institute Service Desk Manager Certified.
- SSCP certified or evidence or evidence of course completion
- VMware Horizon 8 Deploy and Manage certified or evidence of course completion
- VMware vSphere 7 Install, Configure and Manage Certified or evidence of course completion
Experience
Essential
- Extensive experience with current Windows Operating Systems e.g. Microsoft Windows Server/Windows 11
- Extensive experience managing Active Directory, DNS, DHCP, Group Policy, WSUS and other Microsoft Management Tools
- Experience managing and maintaining VMware Horizon 8 VDI
- Experience of managing and maintain VMware vSphere
- Experience of working in an ITIL environment
- Highly developed awareness of Cyber Security
- Extensive experience of IT Service Desk support
- Extensive team leader/management experience
- Experience of managing ICT projects
- Significant evidence of successfully managing people and teams, including recruitment, staff development, training and providing leadership in a technical environment
- Extensive experience of working with a variety of call logging and help desk systems and software
- Extensive experience of successfully delivering ICT service level agreements
Skills and Abilities
Essential
- Ability to communicate at all levels with staff and other professionals.
- Ability to work as an individual or as part of a team.
- Ability to deal effectively with conflicting priorities while remaining calm.
- Ability to respond to unpredictable work patterns and demands.
- Ability to organize and delegate.
- Ability to manage a team of professional ICT staff
- Able to effectively manage work and prioritise activities
Desirable
- Ability to manage and support Network and Telecommunication systems.
Personal Attributes
Essential
- Be adaptive, imaginative, innovative, pro-active and enthusiastic.
- Possess excellent organizational skills.
- Possess a full UK Driving License and have use of a car.
- Positive attitude to work
- Flexible in approach to work
Trust Values
Essential
- In around 100 words please describe what Equality & Diversity means to you and why they are important.
- In around 100 words please describe what motivates you to do a good job.
Knowledge and Awareness
Essential
- Understand the fundamentals of TCP/IP
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
