0820 - Patient Safety & Quality Improvement Asst Bereavement

Barnsley Hospital NHS Foundation Trust

The closing date is 02 February 2025

Job summary

Interview Date: 10th February 2025

As the PSQI Assistant will participate in the development and implementation of projects and related PSQI initiatives. The remit includes the functions of the Bereavement office, where the post holder will provide a professional and empathetic service for bereaved families and individuals who have experienced the loss of a close relative/loved one whilst an inpatient.

Support processes within the current legal framework for the appropriate management of deceased patients

Liaise with the bereaved and internal and external stakeholders to ensure ongoing services such as death certification and transfer to funeral services occur in a timely manner with minimal distress for the bereaved.

Support the PSQI Team in the organisation of activities to support the department such as, meetings, training, collection of data, reviewing medical records.

Participate in the delivery of information to groups of staff relating to patient safety findings, to promote improvements in quality and patient safety.

Provide administration support for PSQI/Bereavement Office initiatives, service improvements and innovation projects.

Act as the first point of contact for enquires from end users, clinical staff and team members.

This position is for 24 hours to cover a five day service.

Main duties of the job

The post-holder will provide support to the PSQI Team and Bereavement Office.

Acting as a first point of contact for both internal and external stakeholders regarding deceased patients.

Carry out meetings with recently bereaved, using developed empathic and re- assurance skills, providing advice and information about death registration, making funeral arrangements, claiming benefits and any other queries in a clear and sensitive manner.

Provide day to day support for PSQI initiatives.

Resolving day to day problems independently, but escalate concerns to members of the Bereavement Office/ PSQI team.

Assist the team in the development of plans and monitoring progress.

Meet the administration needs of the team, which includes arranging, taking accurate minutes and following up actions.

Provide support to ensure timely referral to HM Coroner where applicable by the Medical Staff

Provide assistance to HM Coroners office and Registrars office. N.B This list is not exhaustive

About us

Please note that the Trust reserves the right to close a position early.

Barnsley Hospital NHS Foundation Trust is a high performing Trust achieving a Good rating in our most recent Care Quality Commission (CQC) assessment and achieving significant progress in the delivery of our strategic objectives. We are proud of the commitment of our staff to ensuring a strong and sustainable future for this organisation which is highly valued by our local communities.

There has never been a better time to join Barnsley Hospital. It is moving at pace and a we can do this attitude is evident right through the organisation, where staff are engaged for change and committed to being part of the journey to sustainability and growth.

Barnsley Hospital NHS Foundation Trust is committed to promoting equality of opportunity and fair treatment to all applicants regardless of race, nationality, ethnic origin, gender, marital status, mental or physical disability, religion or belief, sexual orientation, age or offending history.

The cost of the DBS (criminal records check) for Band 6 and above roles only will be met by the successful candidate(s) through salary deduction.

Certificates of Sponsorship

For individuals who may require sponsorship under the skilled worker or health & care visa route please use the link below to check your eligibility - Health and Care Worker visa: Overview - GOV.UK

Date posted

17 January 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,530 to £29,114 a year pro/rata

Contract

Permanent

Working pattern

Part-time

Reference number

C9163-0820E-01-25

Job locations

Pogmoor Road

Barnsley

South Yorkshire

S75 2EP

Job description

Job responsibilities

Job Description forPatient Safety and Quality Improvement Assistant (PSQI) Bereavement Office

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Job description

Job responsibilities

Job Description forPatient Safety and Quality Improvement Assistant (PSQI) Bereavement Office

Please refer to the attached Job Description and Person Specification for full details of the role and responsibilities.

Supporting Documents

Please refer to the values-based recruitment guidance and associated documentation.

Person Specification

Knowledge and Awareness

Essential

Minimum of 5 GCSEs A-C or relevant equivalent knowledge/experience
Understanding of the need for confidentiality and data quality issues
Awareness of Health and Safety requirements
An understanding of the current Patient Safety challenges that NHS organisations face
Knowledge of the data protection act and information governance

Desirable

Awareness and understanding of Clinical Governance and Clinical Audit

Experience

Essential

Experience of using Microsoft Word or other word processing packages to produce reports and other documents
Experience of using Microsoft Excel or other spreadsheet packages to collate and analyse data
Presenting complex information in an understandable way.
Experience of electronic patient records and patient administration systems

Desirable

Experience of working in a quality improvement environment, e.g. clinical audit, Best Value
Experience of using Microsoft PowerPoint or other presentation packages to prepare audio-visual presentation materials
Experience of using database packages such as Microsoft Access
Experience of using the Formic Data Capture system or similar

Qualifications

Essential

Educated to NVQ level 3 or /RSA 3/ BTEC in subject (s) related to the responsibilities of the post
Appropriate IT training in NHS and partner organization systems.
Short courses in relation to management of deceased patients

Desirable

Customer care training.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
Please describe in around 100 words what is your approach when dealing with people of different backgrounds and beliefs.

Person Specification

Knowledge and Awareness

Essential

Minimum of 5 GCSEs A-C or relevant equivalent knowledge/experience
Understanding of the need for confidentiality and data quality issues
Awareness of Health and Safety requirements
An understanding of the current Patient Safety challenges that NHS organisations face
Knowledge of the data protection act and information governance

Desirable

Awareness and understanding of Clinical Governance and Clinical Audit

Experience

Essential

Experience of using Microsoft Word or other word processing packages to produce reports and other documents
Experience of using Microsoft Excel or other spreadsheet packages to collate and analyse data
Presenting complex information in an understandable way.
Experience of electronic patient records and patient administration systems

Desirable

Experience of working in a quality improvement environment, e.g. clinical audit, Best Value
Experience of using Microsoft PowerPoint or other presentation packages to prepare audio-visual presentation materials
Experience of using database packages such as Microsoft Access
Experience of using the Formic Data Capture system or similar

Qualifications

Essential

Educated to NVQ level 3 or /RSA 3/ BTEC in subject (s) related to the responsibilities of the post
Appropriate IT training in NHS and partner organization systems.
Short courses in relation to management of deceased patients

Desirable

Customer care training.

Trust Values

Essential

In around 100 words please describe what Equality & Diversity means to you and why they are important.
Please describe in around 100 words what is your approach when dealing with people of different backgrounds and beliefs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.