Band 4 Generic Therapy Assistant/Admin Assistant

Barking, Havering and Redbridge University Hospitals NHS Trust

This job is now closed

Job summary

We are looking for a motivated, dynamic, and innovative individual to join our friendly team of therapists and work in this busy and developing area at Queen's Hospital.As a General Therapy Assistant (GTA) in this large and busy team you will be required to work under the guidance of physiotherapists and occupational therapists within the team, following direct instructions. The successful candidate will also provide administrative support to ensure the smooth operation of the service area, maintaining accurate records, and providing excellent customer service to patients, families, and healthcare staff.The post holder will work alongside allied health professions in a multidisciplinary team environment. They will demonstrate the ability to use their initiative to organise their own administrative and clinical workload dependent of the priorities and requirements at the time. Multi-tasking, good organisational ability, strong IT skills, flexibility, are essential for this role as you may be required to cover other areas (e.g., Medical Specialities and Acute Frailty Therapy Team).We have moved in line with the Government agenda for the NHS providing a 7-day service. Any successful applicant will be included in the weekend rota to cover these wards. We are looking for a person who will enjoy the benefits of this working pattern.

Main duties of the job

To provide skilled routine, and non-routine, clinical and technical support to the Occupational Therapy and Physiotherapy team and clerical staff associated with the team.

To accept patients allocated by the Therapists, assess and treat according to protocols and guidelines. To monitor patient progression and make alterations to intervention as required.

Maintain accurate and up-to-date patient records, including admissions, discharges, and transfers.

Provide administrative support to therapy team, including answering phone calls, responding to emails, and handling correspondence.

Coordinate patient care, including discharge planning, documentation and communicating with patients and families.

See Job Description for full list of duties.

About us

We're an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we're no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we're proud of and that our patients are happy with.

Many of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we're proud to be a London Living Wage employer.

We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023.

Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George's Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.

We're looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It'll make things easier for staff and will be better for patients.

Date posted

14 March 2025

Pay scheme

Agenda for change

Band

Band 4

Salary

£15,540 to £16,832 a year per annum inclusive for 18.75hrs per week

Contract

Permanent

Working pattern

Part-time

Reference number

162-6689-AV-B

Job locations

Queen's Hospital

Rom Valley Way

Romford

RM7 0AG

Job description

Job responsibilities

If you have the skills outlined above and want a rewarding opportunity where you will be encouraged to influence and develop services whilst being valued and supported, then apply today.

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Amanda Vickers, Recruitment Advisor, on 01708 435000 ext. 5926. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Job description

Job responsibilities

If you have the skills outlined above and want a rewarding opportunity where you will be encouraged to influence and develop services whilst being valued and supported, then apply today.

For further information on this role, please see the attached detailed Job Description and Person Specification.

All new staff appointed at the Trust are subject to a probationary period.

Person Specification

Experience/ Knowledge

Essential

Previous experience working as a Band 3 therapy assistant or health care assistant within the acute setting
Proficient in Microsoft Office, including Word, Excel, and Outlook.

Desirable

Experience with electronic patient records and hospital information systems.
Experience working in Emergency Department or Acute Assessment/ Frailty Units.

Education/Qualifications

Essential

Evidence of recent relevant further education E.g. NVQ level III or equivalent

Desirable

eRoster or equivalent shift rota experience

Person Specification

Experience/ Knowledge

Essential

Previous experience working as a Band 3 therapy assistant or health care assistant within the acute setting
Proficient in Microsoft Office, including Word, Excel, and Outlook.

Desirable

Experience with electronic patient records and hospital information systems.
Experience working in Emergency Department or Acute Assessment/ Frailty Units.

Education/Qualifications

Essential

Evidence of recent relevant further education E.g. NVQ level III or equivalent

Desirable

eRoster or equivalent shift rota experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.