Job summary
An exciting opportunity has arisen for a highly motivated individual to join our fast-paced Endoscopy Unit as an Apprentice Patient Pathway Coordinator. You will help oversee the patient journey to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHS Constitution.We are looking for someone who is proficient in the use of IT Systems including Microsoft Office, has experience of data entry and has good typing skills. Excellent communication skills both written and verbal are essential for this post.Alongside the job role you will be completing the Level 3 Business Administration apprenticeship. If you already hold this qualification at Level 3 or above, then unfortunately you are not eligible to apply.Applicants are asked to carefully read the advert and Job Description before completing and submitting an application. Please ensure you clearly demonstrate how you meet the criteria in the person specification. To be eligible for an Apprenticeship you must meet the following criteria:Be 18 years old or overHave the right to work in the UKHave been permanently resident in the UK for the past 3 yearsPLEASE NOTE: The post is initially offered as a fixed term contract; but will become permanent on successful completion of the apprenticeship.
Applications are welcome from people who have lived experience of the care system.
*We kindly ask that previous applicants do not reapply*
Main duties of the job
Work as part of the team in undertaking Secretarial workload for Gastroenterology Consultant (s)
Work with the Service Manager and Line manager to ensure that administrative processes for the patient pathway meet the quality standards required both nationally and within the directorate and are adhered to.
Ensure that all incoming and outgoing communication, including urgent matters are dealt with efficiently (including vetting correspondence and ensuring that appropriate action is taken before passing on).
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Kaka Adeyemi, Recruitment Advisor, on 01708 435000 ext. 5162. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
- GCSE/ A Level or equivalent standard of education including maths and English at Grade 4 and above/A-C or willingness to undertake Functional Skills alongside the apprenticeship programme
Experience/ Knowledge
Essential
- Knowledge of confidentiality and data protection principles
Desirable
- Understanding of Primary Care, GP and Community Services
- Experience of dealing with complaints
Skills/ Abilities
Essential
- Proficient in the use of IT Systems, keyboard skills to access and input to data systems; Competent in Microsoft Office products.
Person Specification
Education/ Qualifications
Essential
- GCSE/ A Level or equivalent standard of education including maths and English at Grade 4 and above/A-C or willingness to undertake Functional Skills alongside the apprenticeship programme
Experience/ Knowledge
Essential
- Knowledge of confidentiality and data protection principles
Desirable
- Understanding of Primary Care, GP and Community Services
- Experience of dealing with complaints
Skills/ Abilities
Essential
- Proficient in the use of IT Systems, keyboard skills to access and input to data systems; Competent in Microsoft Office products.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
