Job summary
The Medicine Care Group is looking for a highly motivated Service Manager to join our busy Neuroscience Department for a 12 month fixed-term/secondment to cover Maternity Leave. You will assist the General Manager in the daily running of the Regional Neuroscience Service which incorporates Stroke, Neurology, Clinical Neurophysiology & Neuropsychology and Neurosurgical teams respectively.
Working in partnership with the General Manager to manage the elective and non-elective surgical, outpatient and diagnostic pathways to deliver a safe, high quality service to a population of 2.3m.
To provide managerial leadership, expertise and operational support to all staff whilst focusing on the delivery of an efficient and productive department you should be able to demonstrate resilience and critical thinking skills.
You will have proven knowledge and experience in operational management, medical staffing & workforce as well as impeccable customer service skills to negotiate within complainants.
This role is ideal for any candidate looking to broaden their experience in senior management skills and you should be working at a similar level or undertaking management qualifications within an healthcare environment.
The role is fixed-term with a definitive end date and should be taken into consideration when applying. Some flexibility in working hours will be considered but the majority of the role must be delivered on site with limited scope for remote working.
Main duties of the job
Working in partnership with the General Manager, the Service Manager manages a defined area of responsibility providing managerial leadership, expertise and operational support to staff within the area of management.
Works with the General Manager with a particular focus on the operational performance of the service to support the wider strategic development of the defined service by providing both operational business support in the development and implementation of the Care Group's strategic objectives.
About us
We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We have two of the busiest emergency departments in London - more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We're pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen's and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also part of the North East London Cancer Alliance.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education / Qualication
Essential
- Relevant first degree, equivalent professional qualification or suitable experience.
Experience
Essential
- Experience of budget and staff management.
- Proven track record of writing high quality reports, production of business cases and presenting data clearly
- Proven experience in an NHS Operational Role band 7 or above
personal qualities
Essential
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority, responsibility and accountability
Person Specification
Education / Qualication
Essential
- Relevant first degree, equivalent professional qualification or suitable experience.
Experience
Essential
- Experience of budget and staff management.
- Proven track record of writing high quality reports, production of business cases and presenting data clearly
- Proven experience in an NHS Operational Role band 7 or above
personal qualities
Essential
- A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority, responsibility and accountability
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
