Barking, Havering and Redbridge University Hospitals NHS Trust

Band 4 Patient Pathway Coordinator/Secretary - Ophthalmology

Information:

This job is now closed

Job summary

The Ophthalmology team are looking for a part time Patient Pathway Coordinator/Secretary to join their established team and help support and cover maternity leave. The successful candidate would ideally have Audio typing, PLT and RTT experience, will want to be part of a team that wants to improve patient care and be proactive in-service improvements.

Main duties of the job

The patient pathway co-ordinator (PPC) will work within dedicated speciality Divisions to facilitate the smooth running of the patient jouney by ensuring that there are co-ordinated and streamlined administrative processes that revolve around the patient and their individual needs.

About us

Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.

Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.

As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.

We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.

We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.

Details

Date posted

03 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£15,712 to £17,018 a year Per Annum Inclusive for 20hrs Per Week

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

162-5677-AV

Job locations

Goodmayes

Ilford

IG3 8YB


Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Recruitment Advisor, on 01708 435000 ext. 5208. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Job description

Job responsibilities

For further information on this role, please see the attached detailed Job Description and Person Specification.

The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.

Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.

All new staff appointed at the Trust are subject to a probationary period.

Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Recruitment Advisor, on 01708 435000 ext. 5208. Further details regarding the post may be obtained by contacting the manager as per the contact details above.

Person Specification

Education/Qualifications

Essential

  • Minimum of 5 GCSE's or equivalent experience

Desirable

  • NVQ level 3 in Business Administration or customer care equivalent

Skills/Abilities

Essential

  • 50 WPM Typing speed

Experience/Knowledge

Essential

  • Experience of patient administration work in healthcare setting

Desirable

  • One years experience working in a similar role in a hospital/healthcare setting.
  • Understanding of medical terminology
Person Specification

Education/Qualifications

Essential

  • Minimum of 5 GCSE's or equivalent experience

Desirable

  • NVQ level 3 in Business Administration or customer care equivalent

Skills/Abilities

Essential

  • 50 WPM Typing speed

Experience/Knowledge

Essential

  • Experience of patient administration work in healthcare setting

Desirable

  • One years experience working in a similar role in a hospital/healthcare setting.
  • Understanding of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Goodmayes

Ilford

IG3 8YB


Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Barking, Havering and Redbridge University Hospitals NHS Trust

Address

Goodmayes

Ilford

IG3 8YB


Employer's website

https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Patient Pathway Manager

Deborah Boxall

debbieboxall@nhs.net

Details

Date posted

03 January 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£15,712 to £17,018 a year Per Annum Inclusive for 20hrs Per Week

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

162-5677-AV

Job locations

Goodmayes

Ilford

IG3 8YB


Supporting documents

Privacy notice

Barking, Havering and Redbridge University Hospitals NHS Trust's privacy notice (opens in a new tab)