Job summary
An exciting opportunity has arisen for a Patient Pathway Coordinator in Tele-Dermatology to join our team. The Patient Pathway Co-ordinator (PPC) will work within the Dermatology team to provide smooth and efficient administrative support predominantly within the tele-dermatology service.
The tele-dermatology service reduces waiting times for patients referred via the 2ww pathway for suspected skin cancers. Tele-dermatology involves the patients coming into medical photography to have their lesion photographed. The photographs are then reviewed and assessed by the medical team to advise of next plans of treatment. This may include biopsy, surgery, or review in face to face clinic. The role will predominately coordinate the Tele-dermatology elements to the service; however, the postholder will contribute to the management of the wider Dermatology pathway as and when required.
The purpose of this role is to oversee the patient journey through the 2ww pathway to ensure, in conjunction with booking staff, that patients are scheduled in accordance with principles and target waiting times as set out in the NHS Constitution, taking action to expedite patient pathways where necessary. This involves liaising with patients and various teams to ensure the patient's referral is triaged as to whether appropriate for tele-Dermatology. To assist with the booking process, triaging and outcoming of the patients that have been reviewed.
Main duties of the job
The Patient Pathway Co-ordinator (PPC) will work within the Dermatology team to provide smooth and efficient administrative support predominantly within the tele-dermatology service. The tele-dermatology service reduces waiting times for patients referred via the 2ww pathway for suspected skin cancers. Tele-dermatology involves the patients coming into medical photography to have their lesion photographed. The photographs are then reviewed and assessed by the medical team to advise of next plans of treatment. This may include biopsy, surgery, or review in face to face clinic. The role will predominately coordinate the Tele-dermatology elements to the service; however, the postholder will contribute to the management of the wider Dermatology pathway as and when required
About us
Under the leadership of our Chair Jacqui Smith and Matthew Trainer, our Chief Executive, we provide care for the residents of three of the most diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic, and Harold Wood Polyclinic. We have two of the busiest emergency departments in London.
As we recover from Covid-19, we're proud to be leading the way nationally in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive forour teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and our performance against the four-hour emergency access standard remains challenged, in comparison to many other London trusts.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details below.
Job description
Job responsibilities
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Sarah Wood, Recruitment Advisor, on 01708 435000 ext. 4188. Further details regarding the post may be obtained by contacting the manager as per the contact details below.
Person Specification
Education / Qualifictaion
Essential
- Minimum of 5 GCSEs or equivalent experience
- Knowledge of full range of administrative policies and procedures
Skills and Abilites
Essential
- Experience dealing withcustomer complaints and customer care.
- The ability to prioritise tasks effectively
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
- Computer literate, with experience of using a keyboard.
Desirable
- Experience working in a similar role in a hospital/health care setting.
- Understanding of medical terminology
Person Specification
Education / Qualifictaion
Essential
- Minimum of 5 GCSEs or equivalent experience
- Knowledge of full range of administrative policies and procedures
Skills and Abilites
Essential
- Experience dealing withcustomer complaints and customer care.
- The ability to prioritise tasks effectively
Experience
Essential
- Experience of using a full range of IT/Patient administration systems
- Computer literate, with experience of using a keyboard.
Desirable
- Experience working in a similar role in a hospital/health care setting.
- Understanding of medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
