Job summary
The Post holder will be expected to provide administrative support for the phlebotomy department, they will be responsible for providing a patient facing/focused effective service to our patients and their carer's.
Main duties of the job
We are looking for an enthusiastic Apprentice to support the work of our friendly but busy Phlebotomy department based across 2 sites at Queen's and King George Hospitals. The successful candidate will join our team working on reception booking patients, helping with enquires and ensuring the smooth running of our reception area. General office duties will also be required such as typing, data inputting, filing, faxing and photocopying.
You will have excellent communication skills both verbal and written, be computer literate and have a good working knowledge of Microsoft packages such as Excel, Outlook, Word etc. and have Customer Service Skills. You will have a good work attendance record, be punctual and have a flexible approach to work.
As this is an apprenticeship post alongside learning and completing the job role you will be completing the Level 3 Business Administrator apprenticeship. If you already hold this qualification at Level 3 or above, then you are NOT eligible to apply.
To be eligible for this apprenticeship post you must meet the criteria below: -
- Be over 16 years old
- Be able to work in the UK without any restriction (e.g., have a valid visa for the duration of the apprenticeship)
- Have been lawfully living in the United Kingdom or EEA for the last 3 years
PLEASE NOTE: This post is initially offered on a fixed term contract, the post will become permanent on successful completion of the apprenticeship.
About us
Under the leadership of our Chair, Jacqui Smith and Matthew Trainer, our Chief Executive we provide care for the residents of three diverse London boroughs. More than half of our 7,500 strong workforce are from black, Asian and minority ethnic groups and most live in Barking and Dagenham, Havering and Redbridge. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals, operating from two main sites - King George Hospital in Goodmayes and Queen's Hospital in Romford. We also provide outpatient services at Brentwood Community Hospital, Barking Hospital, Loxford Polyclinic and Harold Wood Polyclinic.
As we recover from Covid-19, we're proud to be leading the way in reducing the time our patients wait to get the treatment they need. The pandemic provided the drive for our teams to innovate and change.
We know we have more work to do to improve waiting times for urgent and emergency care, and this will be one of the many benefits of our closer collaboration with Barts Health. Working with them and with all our partners across north east London, we will find a sustainable solution to enhance patient care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We're also pleased to be part of the NEL Cancer Alliance.
Job description
Job responsibilities
Applications are particularly welcome from people who have lived experience of the care system. If you have lived experience and would like to discuss this opportunity ahead of applying, we can offer you an information discussion and/or meeting. We are committed to equal opportunities and keen to support our local communities.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Recruitment Advisor, on 01708 435000 ext. 5926. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Job description
Job responsibilities
Applications are particularly welcome from people who have lived experience of the care system. If you have lived experience and would like to discuss this opportunity ahead of applying, we can offer you an information discussion and/or meeting. We are committed to equal opportunities and keen to support our local communities.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Recruitment Advisor, on 01708 435000 ext. 5926. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
Person Specification
Education/ Qualifications
Essential
- Minimum of 5 GCSE or NVQ level 3 or equivalent
Skills/ Abilities
Essential
- IT Literate
- Experience of Excel, word, office and power point presentation Problem solving skills
- Ability to work under pressure and remain calm
- Ability to work without supervision, on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.
- Understanding of confidentiality and Data protection Act
Experience/ Knowledge
Essential
- Must have experience speaking to the general public on the telephone and have confidence dealing with any queries or problems that may arise
- Experience in working with Careflow epr
- Experience/ Knowledge Must have experience speaking to the general public on the telephone and have confidence dealing with any queries or problems that may arise Working as part of a team Experience within the NHS Experience in working with Swiftqueue booking services. Experience in working with Careflow epr Previous experience in working within a busy phlebotomy department. Knowledge of Medical practice Basic Medical terminologyApplication Interview
- Experience in working with Swiftqueue booking services.
- Experience within the NHS
Desirable
- Knowledge of Medical practice Basic Medical terminology
Person Specification
Education/ Qualifications
Essential
- Minimum of 5 GCSE or NVQ level 3 or equivalent
Skills/ Abilities
Essential
- IT Literate
- Experience of Excel, word, office and power point presentation Problem solving skills
- Ability to work under pressure and remain calm
- Ability to work without supervision, on own initiative, organising and prioritising own and other workloads to changing and often tight deadlines.
- Understanding of confidentiality and Data protection Act
Experience/ Knowledge
Essential
- Must have experience speaking to the general public on the telephone and have confidence dealing with any queries or problems that may arise
- Experience in working with Careflow epr
- Experience/ Knowledge Must have experience speaking to the general public on the telephone and have confidence dealing with any queries or problems that may arise Working as part of a team Experience within the NHS Experience in working with Swiftqueue booking services. Experience in working with Careflow epr Previous experience in working within a busy phlebotomy department. Knowledge of Medical practice Basic Medical terminologyApplication Interview
- Experience in working with Swiftqueue booking services.
- Experience within the NHS
Desirable
- Knowledge of Medical practice Basic Medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
