Job summary
To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.
Main duties of the job
Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact.
Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.
Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently.
Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.
Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.
Assist patients and their carers by arranging translation / interpretation facilities.
Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return.
About us
The Walton Centre
NHS Foundation Trust is the only NHS trust to hold dual accreditation for the
Investors in People we invest in people and we invest in wellbeing
standards and has been awarded Gold status for both. The
Walton Centre is a leader in the treatment and care of neurology and
neurosurgery, placing the patient and their family at the heart of everything
we do. As the only specialist hospital trust in the UK dedicated to providing
comprehensive neurology, neurosurgery, spinal and pain management services we
are proud to be rated as an Outstanding Trust by the Care Quality Commission
(CQC), and champion change throughout the field of neuroscience. Originally
formed in 1992, the Trust received Foundation Trust status in 2009.
With
around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and
18,000 inpatients each year. We have leading specialists and incredibly
dedicated staff delivering excellent clinical outcomes for brain, spinal and
neurological care nationally and internationally. Teams across our site in
Fazakerley, Liverpool, offer a world-class service in diagnosing and treating
injuries and illnesses affecting the brain, spine and peripheral nerves and
muscles, and in supporting people suffering from a wide range of long-term
neurological conditions.
Job description
Job responsibilities
Role summary
To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.
Key responsibilities
Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact.
Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.
Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.
Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently.
Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.
Assist patients and their carers by arranging translation / interpretation facilities.
Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return
Job description
Job responsibilities
Role summary
To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.
Key responsibilities
Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact.
Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.
Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information.
Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outside agencies relating to the patient pathway. Generate routine and non-routine correspondence independently.
Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required.
Assist patients and their carers by arranging translation / interpretation facilities.
Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA 11.
Desirable
Experience
Essential
- Audio typing
- Previous secretarial/office work including working with computers
- Working as part of a team
- Excellent communication and interpersonal skills at all levels
- Keyboard skills accurate fast typist with knowledge of Microsoft office
- Flexible
- Good organisational skills
- Ability to prioritise
- Understanding of the need for confidentiality
- Confident, clear, sympathetic telephone manner
- Remain calm under pressure
- Willingness to undertake any necessary training to carry out the duties required.
Desirable
- Experience in NHS or customer service organisation
- Medical Terminology
- Knowledge of hospital PAS system
- Preference for working closely with and supporting a multi-disciplinary team
- Customer care skills
- Working to deadlines.
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA 11.
Desirable
Experience
Essential
- Audio typing
- Previous secretarial/office work including working with computers
- Working as part of a team
- Excellent communication and interpersonal skills at all levels
- Keyboard skills accurate fast typist with knowledge of Microsoft office
- Flexible
- Good organisational skills
- Ability to prioritise
- Understanding of the need for confidentiality
- Confident, clear, sympathetic telephone manner
- Remain calm under pressure
- Willingness to undertake any necessary training to carry out the duties required.
Desirable
- Experience in NHS or customer service organisation
- Medical Terminology
- Knowledge of hospital PAS system
- Preference for working closely with and supporting a multi-disciplinary team
- Customer care skills
- Working to deadlines.
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
