Quality Improvement Programme Manager

Job description

Job responsibilities

Role summary

The Walton Centre is committed to ensuring that care provision across the organisation is of the best quality and meets the highest of standards. The Walton Centre (WCFT) has committed to embrace quality as the overarching principle for the organisation.

The post holder will be responsible for leading Quality Improvement (QI) initiatives across the organisation, to implement WCFT QI model for delivery through training focussed on improvement activities in-line with agreed business priorities.

The post holder will use the adopted QI methodology and coaching skills to engage teams, help them identify the quality problems, frame improvement objectives and plan for testing, scale up and spread of change ideas that result in improvement. They will provide specialist QI training and facilitation, supporting operational managers and frontline teams with coaching and co-facilitating rapid process improvement events. They will proactively identify improvement opportunities and working to support the relevant service manager(s) to enable sustained improvement. The post holder will develop and facilitate QI training sessions and education workshops with support, to ensure the principles are embedded within the organisation and a culture of service improvement becomes the norm.

The post holder will support the business to ensure QI work streams are planned, coordinated and delivered within agreed timeframes, using coaching and enabling approach and effective project management.

Principle Relationships

Operational Managers

Senior Nursing Teams

Clinical Leads

PMO

Transformation Team

IT

Informatics

Departmental Managers

Key responsibilities

As a Programme Manager, responsibility for leading the delivery of the business cases related to the programme of projects, engaging with workstream leads to deliver key elements of the case, and ensuring interdependencies between workstreams are clear and articulated, leading engagement with the clinical teams.

Support the Associate Director of Operations to ensure a robust scope and design brief is created for each project in the programme, supporting any process that is necessary.

Supervising and analysing process mapping, benefits analysis and workload and performance audits within the programme to input into the business case process a clear project plan, with clear realistic expectations in terms of deliverables and the benefits.

Manage project and programme links and connectivity; ensuring that no work is either overlooked from the programme, or duplicated; ensuring the management of total programme related risks, particularly those associated with interdependencies are managed to a successful outcome and that the impact of any change is related back to its impact upon operational areas of implementation, the programme and each individual project this will require robust management of exceptions, slippage, issues of priority, risk and resource allocation.

Manage and monitor the programmes overall progress and use of resources including project budgets, forecasting project and programme expenditure and maintain these forecasts in light of actual and committed expenditure.

Ensuring that outputs and benefits defined within the project scope and the business case are delivered on time, within budget and to the required standard of quality.

Ensuring that robust change control procedures are implemented and are actively used to assess the effect of any change to the project and the wider programme, in terms of cost, timescales and resources.

Ensuring that any adverse project or programme changes and their impact are reported through the project governance and that corrective action is taken where necessary.

Escalating any issues that cannot be resolved at programme level.

Communicating & negotiating with key stakeholders including leaders in the CMGs, clinicians, and members of the multidisciplinary project team; ensuring that they are fully consulted about and briefed on developments during all phases of the programme, this will include:

Setting direction and priorities aligned to objectives

Negotiating on the definition of the programme and the projects within the programme

Raising the status and profile of the programme and its related projects within the organisation

Advising users on current, interim and final processes and procedures as necessary

Leading management of expectations, through regular briefings of the Operational Management Group, senior clinicians, CMG Managers and Service Managers.

Ensuring the parameters of what is and is not included are clearly defined and documented throughout the implementation of the programme

Responding to both positive and negative feed-back, including suggestions, ideas, comments, or complaints.

Supporting the multidisciplinary project team and project support staff, including:

Allocating tasks, work packages and stage plans to the multidisciplinary project team and project support staff in conjunction with colleagues

Monitoring and controlling project team and project support staff performance against agreed plans, targets, and deadlines

Directing members of the multidisciplinary project team and project support staff

Motivating project team members and project support

Monitoring and controlling project team and project support staff performance against agreed plans.

Leading the development of workforce training and development strategies to ensure that all staff, whether project support staff, the multidisciplinary project team, or staff within the operational area of implementation have the requisite skills, training, and experience to deliver the project and the wider programme.

Developing and implementing benefits realisation plans to ensure the successful delivery of benefits from the deployment of revenue and capital investment; defining and documenting the way that benefits will be realised throughout the implementation of the programme; developing local capability to align local processes to optimise the delivery of benefits; sharing and disseminating best practice and lessons learned.

Developing programme and project documentation in accordance with project management methodology, this includes:

Project Initiation Documents.

Project Plans.

Risk & Issue Logs.

Exception Reports.

End of Stage Reports.

Highlight Reports.

Cash flow Reports.

Through a programme of Continuous Professional Development, maintain an upto-date knowledge of programme and project management methodologies, standards, procedures, and national guidelines.

Ensure the programme and deliverables are compliant with NHS Standards and Policies and an up-to-date knowledge of these standards, and where there are derogations, that these derogations deliver a functional solution which is signed off clinically.

Person Specification

Qualifications

Essential

• Educated to masters degree level or equivalent level of professional qualification or experience
• Evidence of ongoing CPD activity
• Training / Qualifications in programme management
• QI Practitioner
• Experience of successfully delivering large projects a health service environment (or complex other sector)
• Significant project management experience in the implementation of large and complex change.
• Significant Budget and Service/Supplier Management experience.
• Staff line management
• Ability to Project Manage critical time led work-plans
• Proficient in Microsoft Office.
• Ability to work under real pressure and to tight timescales
• Excellent written and oral communication skills
• Ability to produce business reports and clear, succinct briefings and core scripts for managers and staff
• Ability to produce and manage budgets.
• Ability to communicate effectively with senior management and stakeholders.
• Experience of producing and managing project controls within a complex programme structure.

Desirable

• Training / qualification in use of recognized redesign tools.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Walton Centre NHS Foundation Trust

Address

The Walton Centre

Lower Lane

Liverpool

L9 7LJ

Employer's website

https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)