Team Leader/Occupational Therapist (CSRT)

Job description

Job responsibilities

Role summary

1. The post holder will take a key role in the clinical leadership and day-to-day management of the Community Specialist Rehabilitation Service (CSRS) Team provided by the Cheshire and Merseyside Rehabilitation Network (CMRN), by providing clinical leadership to a designated locality team.

2. To provide day-to-day oversight of the inter-disciplinary service to ensure effective running of the service and patient flow, promote high clinical quality are ensure staff are appropriately supported.

3. To operationally manage designated team members across the inter-disciplinary team on a day-to-day basis and provide overall support, guidance, direction and feedback to staff as required.

4. To ensure referrals to the team are appropriately and efficiently managed through effective triage and ongoing coordination and structured review of care.

5. To directly contribute to the management of the workload by maintaining a small case-load within own clinical profession as required. To autonomously balance clinical and non-clinical demands in line with requirements at that time in order to manage service demand.

6. To work collaboratively with the CSRS Lead, deputising as required, to support the effective running of the overall CSRS.

7. To work collaboratively across the community service and interface with clinical and professional leads to ensure appropriate professional and clinical support, including appraisal, performance management and identification of training needs relative to the service.

8. To work collaboratively across wider community service to support in ensuring consistency of approach to the quality of service provided.

9. To maintain and monitor standards & Key Performance Indicators on a monthly basis.

Key responsibilities

1. To be responsible for effective team operational management through coordination of staff and resources to respond appropriately to the needs of the service, delegating responsibilities to appropriate staff when required.

2. To oversee overall team clinical case-load through regular weekly meetings, ensuring timely completion of discharge reports.

3. To provide expert assessment of specialist rehabilitation needs and provide contribution to the clinical workload by maintaining a case-load of patients relative to own area of professional practice.

4. To identify areas of risk and contribute to the weekly multi-disciplinary MDT risk assessment, escalating concerns to the CSRS Lead as required.

5. To maintain effective working relationships with the Rehabilitation Hubs and Spoke Units staff, to support them in their role of discharge planning and optimising inpatient length of stay.

6. To attend the CMRN operational and clinical management meetings as required, and cascade business and/or work streams information to team and feedback information from the team to the CSRS Lead and relevant meetings and committees, ensuring agreed actions are followed through.

7. To ensure monthly submission of performance data and reports from patient administration system (PAS) and other clinical information systems.

8. In partnership with CSRS Lead, CMRN Manager and CMRN Performance, Quality and Education Manager to communicate any operational service changes and developments to key stakeholders, other health professionals, service users and the public as appropriate. To ensure that key staff, staff representatives, users and their representatives and the public are appropriately involved in any service development.

9. To ensure appropriate team attendance and contribution to relevant steering/networking groups relating to service area of work as requested.

10. To develop and maintain professional links with other Service/Professional/Community Clinical Leads across the sector and neighbouring organisations in order to share information, co-work and inform best practice.

11. To represent the CSRS Team within the network and the organisation and externally, to appropriate multi-agency groups/professionals and agencies as required.

12. To develop effective working relationships with patients to promote patient public involvement.

13. To ensure patient feedback is collected continuously to inform service improvements.

14. To present information and reports as required relating to service area, including formal presentations.

15. To organise and lead team meetings at least once a month to promote effective communication and team working.

16. In collaboration with the CSRS Lead and wider community service teams adopt lead role on service and quality improvement initiatives.

17. To ensure effective communication of highly complex clinical information with staff, patients and other agencies as necessary. This includes communication of highly complex matters, requiring in-depth knowledge of any speciality or therapy and may include highly contentious issues.

18. To demonstrate persuasive motivational skills in dealing with difficult communication issues and encouraging co-operation with rehabilitation plans.

19. To work as an autonomous expert practitioner and be accountable for own professional outcomes.

20. To ensure that the Datix incident reporting system is understood and applied as appropriate, and that all learning from incidents is disseminated and incident action plans are put in place as instructed by Clinical Leads.

21. To ensure that service policies and procedures are implemented within the service.

22. To lead on and bring to the attention of the CSRS Lead/CMRN Manager/CMRN Performance, Quality and Education Manager any concerns around the organisation, delivery and coordination of the CSRSTeam including clinical governance issues, competency issues, demand and capacity, external initiatives likely to affect the delivery of services.

23. To work with the CSRS Lead, CMRN Manager, CMRN Performance, Quality and Education Manager and Community Clinical Leads in reviewing service delivery, identifying gaps and designing and implementing any agreed changes, including skill mix and workforce planning, to ensure the delivery of a quality and innovative CSRS.

24. To contribute to strategic planning of the service with the CSRS Lead, CMRN Manager, CMRN Performance, Quality and Education Manager and Community Clinical Leads to ensure the service meets the developing national and local strategic direction in line with commissioning requirements.

25. To remain up to date with national directives on community team practice including NICE guidelines and relevant national clinical guidelines, informing the CSRS Lead, CMRN Manager and CMRN Performance, Quality and Education Manager of any concerns.

26. To be responsible for the investigation of complaints related to the CSRSTeam and provide information for a timely response to the CSRS Lead, CMRN Manager, CMRN Performance, Quality and Education Manager and Patient Advice and Liaison Service (PALS).

27. To work with colleagues and contribute to the development of clinical care pathways and protocols/guidelines, interpreting national guidance.

28. To work in liaison with other health care professionals to contribute to the delivery of health improvement, promotion and preventative approaches.

29. To occasionally participate in research projects within or external to CMRN as appropriate.

30. To contribute to equality impact assessments that are carried out on all new developments within the service.

31. To contribute to the recruitment, selection and retention of appropriate staff in conjunction with the CSRS Lead and professional leads.

32. To lead on the required aspects of clinical governance for the service, promoting evidence-based practice and quality assurance in the service area in order to deliver an equitable, high-quality approach to patient care and treatment.

Clinical Governance

1. To comply with Health and Safety Policies of the Trust including undertaking all mandatory training as directed by the Walton Centre NHS Foundation Trust Training & Development Department and in line with Trust policy necessary to fulfil duties of the post.

2. To comply with departmental/organisational procedures and guidelines.

3. To ensure that any furniture, equipment or building in need of repair is reported to the correct authority as necessary.

4. To comply with the Data Protection Act and Caldicott recommendations.

5. To maintain accurate documentation in line with local policies and procedures.

Person Specification

Qualifications

Essential

• Occupational Therapy/Physiotherapy Degree or equivalent relevant professional qualification
• HCPC Registration.

Desirable

• MSc in relevant field or working towards
• First Line Management Certificate or other relevant leadership qualification.

Experience

Essential

• Demonstrable post-graduate experience in complex rehabilitation at specialist level including experience of neuro-rehabilitation or trauma
• Previous extensive experience of providing rehabilitation to patients with neurological and/or multiple conditions within own professional sphere of practice
• Proven clinical knowledge and experience working in a community complex rehabilitation setting and ability to demonstrate a strong working knowledge of roles of other inter-disciplinary members
• Evidenced leadership skills and abilities
• Ability to provide appropriate representation for other professional groups within team, due to development of holistic skills and understanding of other team members roles
• Ability to demonstrate effective inter-disciplinary working within an inter-disciplinary rehabilitation type setting
• Previous experience of line management
• Specialist level skills within own profession in complex/specialist rehabilitation
• Able to communicate in an effective and persuasive manner at all times even under pressure
• Excellent written and oral communication and presentational skills, with the ability to motivate and persuade both staff and patients and effectively manage conflict
• Excellent organisational skills and ability to manage and flex between different duties, both clinical and non-clinical
• Flexible approach to work ensuring minimum levels of service provision are maintained
• Ability to manage competing demands and ability to work effectively under pressure
• Able to develop reports, protocols and policies
• Evidence based in rehabilitation and experience of reflective practice
• Ability to meet the physical and travel requirements of the job role
• Flexibility to work across other community bases and provide support to wider community service as required, with the potential to work flexibly across 7 days as required
• Able to positively challenge the status quo and ability to conceptualize alternative approaches/ways of working
• Enthusiastic and solution focused, acting as a positive role model to others.

Desirable

• Evidence of leading and implementing change
• Substantial clinical leadership experience
• Experience of leading a complex rehabilitation type team
• Experience of leading a community based specialist rehabilitation team
• Experience of working in an early supported discharge team
• Experience of managing and interpreting data
• Experience of implementing clinical audit and research practices relevant to rehabilitation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Walton Centre NHS Foundation Trust

Address

The Walton Centre

Lower Lane

Liverpool

L9 7LJ

Employer's website

https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)