Operational Performance Manager

Job description

Job responsibilities

Role summary

To provide management support across a broad range of day to day operational activities within Neurosurgery, Pain, Anaesthesia, Critical Care &Neuropathology Division with a focus on performance and activity. Management of neurosurgical secretariat and data quality KPIs associated. Support the Divisional Manager (DM) and Operational Service Managers (SM) in the delivery of divisional objectives and performance targets. Provide cover for the other Operational Services Managers within the Division.

Key responsibilities

Performance Management and Planning

1. Provides proactive operational management support to the DM ensuring resolution of day to day issues within specific areas of responsibility.
2. Assists the DM in the modelling, projecting, monitoring and management of national targets and priorities relevant to Neurosurgery, Pain, Anaesthesia, Critical Care &Neuropathology. This will involve negotiating with senior medical staff, allied health professionals and analysing and interpreting complex issues and information.
3. Management and coordination of RTT validation within the division
4. Management of outpatient clinic templates
5. Co-ordination and management of Outpatient clinical rooms
6. Oversee theatre list planning and capacity management
7. Management and coordination of data quality KPIs

Financial Management

1. Responsible for authorising expenditure and is accountable for allocated budget for specific departments.
2. Contributes to the delivery of Divisional cost improvement programme targets.
3. Identifies opportunities to deliver more efficient and cost effective ways of providing administrative, junior medical staff and operational services.

Human Resources

1. Maintain an electronic system to ensure all secretariat and if appropriate, other staff leave is recorded and arrange suitable cover as appropriate.
2. Liaise with DM and Medical Human Resources Manager in order to obtain locum cover as required.
3. Line management of the respective Divisional Administration staff and Neurosurgical Secretariat, including shortlisting, interview and appointment of new members. Training and checking the work of such new employees.
4. In conjunction with the relevant Heads of Department, ensure that new policies and procedures are documented throughout the service and that they are adhered to.
5. Undertaking appraisals for appropriate staff in line with Trust procedure.
6. Conducting return to work interviews in respect of appropriate staff and support clinical managers in ensuring similar processes are followed for medical staff in accordance with the Trusts Sickness and Absence policy.
7. Ensure sufficient administration cover is in place to cover sickness, leave and absence.

Leadership

1. Work on own initiative to introduce improvements to the administrative running of the Division.
2. Develop and implement general management processes to ensure smooth running of all administrative aspects of the respective Division.
3. Communicate sensitive information to staff, gaining agreement to act as required.
4. Develop own solutions to day to day operational service delivery issues.
5. Provide credible direction to all staff.
6. Deputise for the DM at meetings and other appropriate management roles, representing the Division as required.
7. Support SM in service improvement initiatives as required.
8. Be responsible for the management and day to day running of Divisional services and be able to problem solve any issues.

Clinical Governance

1. Assist in the coordination of the concerns and complaints process.
2. In conjunction with the Patient Experience Team, provide assistance in the handling of concerns complaints, endeavouring to diffuse distressing situations, reassure and advise complainants and remedy problems at an early stage. This will involve communicating highly sensitive, complex and contentious information either in person, by telephone or in writing to patients, families and staff in an empathetic and reassuring way and dealing with potentially verbally aggressive, highly emotional and challenging behaviour.
3. Where appropriate and in conjunction with the relevant Heads of Department, management of incidents and risk within the Division.
4. Sustain divisional systems for complaints, incidents and risk where necessary.
5. Maintain and validate the Divisional Risk Register and update existing risks when review is required.

Information Management

1. Responsible for developing, managing and maintaining departmental databases and electronic filing systems.

Person Specification

Qualifications

Essential

• Recognised management qualification / training
• Educated to a degree level or equivalent experience
• Evidence of recent, applicable CPD

Desirable

• IHRIM qualification ot relevant experience

Skills & Attributes

Essential

• Ability to communicate with, motivate and influence teams and individuals. Showing an ability to build credibility with a wide range of professionals
• Innovative thinker and problem solver with an ability to assimilate different views and opinions
• Self-motivated professional possessing a high level of personal integrity

Desirable

• Effective interpersonal skills with the ability to deal with complainants and aggression face to face

Experience

Essential

• Experience and ability to develop people and teams to ensure effective service provision.
• Evidence of successful leadership and ability to develop good and effective employee relations and managing a diverse range of staff groups
• Excellent communication and presentation skills to provide and receive highly complex, highly sensitive and contentious information
• Highly developed planning and organisational skills
• Ability to work as part of and lead multi-disciplinary teams

Desirable

• Evidence of significant experience in delivering complex organisational service change using specialist knowledge
• Highly developed leadership, motivation negotiation and consultation skills

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Walton Centre NHS Foundation Trust

Address

The Walton Centre

Lower Lane

Liverpool

L9 7LJ

Employer's website

https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)