Job summary
An opportunity has arisen for a Band 2 Nurse Advice Line & PAC Admin Assistant, based at The Walton Neurology Centre. This is a 30 hour post Monday to Friday 9am to 4pm.
Range of duties will vary from;
Nurse Appointment Line - dealing with incoming calls
Booking of appointments for patients requiring nurse advice call back onto the PAS and E-portal systems
Deal efficiently with enquirers from patients, carers and GP's in a timely and courteous manner, providing basic information and non-clinical advice.
To input all data collected from the Consultant advice line onto the relevant system.
Access Summary Care Record to obtain and input patient demographics onto the relevant system.
Accurate audio typing, using the Trust EP2 system.
Record outcomes of Neurology consultations onto relevant system
This job description is intended as an outline of the main duties relating to the role. It is not an exhaustive list. It is likely the role and requirements of it will change over time in accordance with service needs. This may necessitate updating the job description. In such circumstances this will be undertaken with the involvement of the post holder.
The post-holder must comply with the explicit and implied terms of their contract of employment and attend all necessary mandatory training. They must also comply with all Trust policies and procedures and other agreement signed to handle Trust information
Main duties of the job
Provide comprehensive administrative
cover for the Consultant and Nurse advice lines and the Tele Neurology
dashboard within the Neurology division.
Provide assistance and guidance as required to
all patients and carers using the nurse advice line.
About us
The Walton Centre
NHS Foundation Trust is the only NHS trust to hold dual accreditation for the
Investors in People we invest in people and we invest in wellbeing
standards and has been awarded Gold status for both. The
Walton Centre is a leader in the treatment and care of neurology and
neurosurgery, placing the patient and their family at the heart of everything
we do. As the only specialist hospital trust in the UK dedicated to providing
comprehensive neurology, neurosurgery, spinal and pain management services we
are proud to be rated as an Outstanding Trust by the Care Quality Commission
(CQC), and champion change throughout the field of neuroscience. Originally
formed in 1992, the Trust received Foundation Trust status in 2009.
With
around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and
18,000 inpatients each year. We have leading specialists and incredibly
dedicated staff delivering excellent clinical outcomes for brain, spinal and
neurological care nationally and internationally. Teams across our site in
Fazakerley, Liverpool, offer a world-class service in diagnosing and treating
injuries and illnesses affecting the brain, spine and peripheral nerves and
muscles, and in supporting people suffering from a wide range of long-term
neurological conditions.
Job description
Job responsibilities
Nurse Appointment Line
- Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
- Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
- Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.
Consultant Advice Line
- To input all data collected from the Consultant advice line onto the relevant system.
- Access Summary Care Record to obtain and input patient demographics onto the relevant system.
- Accurate audio typing, using the Trust EP2 system.
Tele Neurology
- Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
- Book appointments for the Tele Neurology consultations onto the PAS.
- Record outcomes of Tele Neurology consultation onto relevant system.
Other responsibilities
- Check and update patient demographic details onto PAS to ensure data quality is maintained.
- Provide a courteous and helpful service to the patient and be empathetic to their needs.
Provide cover for colleagues in the event of sickness and holidays.
Job description
Job responsibilities
Nurse Appointment Line
- Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
- Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
- Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.
Consultant Advice Line
- To input all data collected from the Consultant advice line onto the relevant system.
- Access Summary Care Record to obtain and input patient demographics onto the relevant system.
- Accurate audio typing, using the Trust EP2 system.
Tele Neurology
- Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
- Book appointments for the Tele Neurology consultations onto the PAS.
- Record outcomes of Tele Neurology consultation onto relevant system.
Other responsibilities
- Check and update patient demographic details onto PAS to ensure data quality is maintained.
- Provide a courteous and helpful service to the patient and be empathetic to their needs.
Provide cover for colleagues in the event of sickness and holidays.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent.
- Audio Typing.
Experience
Essential
- Data inputting.
- Call handling.
- Excellent communication skills.
- Ability to work as part of a team and independently.
- Time management skills.
- Ability to work using own initiative.
- Excellent organisational skills.
- Can deliver timely and accurate data whilst working under pressure.
- Professional approach to colleagues.
- Ability to develop good working relationships.
- Ability to maintain confidentiality.
- Flexible approach to working hours.
- Punctual & reliable.
- Must comply with Trust uniform code.
Desirable
- Appropriate NHS experience.
- PAS experience.
- Previously worked in administrative role without the need for direct supervision.
- Customer Service Skills.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent.
- Audio Typing.
Experience
Essential
- Data inputting.
- Call handling.
- Excellent communication skills.
- Ability to work as part of a team and independently.
- Time management skills.
- Ability to work using own initiative.
- Excellent organisational skills.
- Can deliver timely and accurate data whilst working under pressure.
- Professional approach to colleagues.
- Ability to develop good working relationships.
- Ability to maintain confidentiality.
- Flexible approach to working hours.
- Punctual & reliable.
- Must comply with Trust uniform code.
Desirable
- Appropriate NHS experience.
- PAS experience.
- Previously worked in administrative role without the need for direct supervision.
- Customer Service Skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
