Job summary
An exciting opportunity has arisen for a highly motivated and enthusiastic individual to join our Headache Service at The Walton Centre.
We are looking for someone with previous experience in the NHS environment who would be interested in developing this new and exciting role for the service. The Headache Service Coordinator is a full time role, Monday to Friday.
The successful candidate must be able to undertake all administrative duties, be well organised, able to plan their workload, work on their own initiative and work to strict deadlines both individually and as part of a team.
Main duties of the job
Deal with all queries, correspondence and telephone calls in a, professional and sensitive manner, liaising with clinical and non-clinical colleagues to respond to such queries timely.
Assist the Headache Clinical Lead and Specialist Nurses with the smooth running of the CGRP pathway.
Co-ordinate the prescription process, liaising with consultants, headache nurse specialists, and pharmacy to ensure timely initiation of CGRP treatment for patients.
Liaise with Trust Pharmacy, designated external Homecare Drug provider and GPs to ensure patients commencing CGRP treatment is processed timely and escalate any identified bottlenecks as appropriate.
Overseeing input of headache diaries including headache scores and previously tried preventatives for each patient on to the CGRP spreadsheet in a timely manner.
Monitor the CGRP spreadsheet and ensure patients are reviewed within the required timescales so that efficacy outcomes are obtained.
Overseeing the input of headache outcome data collection onto the CGRP spreadsheet in a timely manner.
Monitoring patients review attendance and following up as appropriate.
Co-ordinate appointment bookings for the CGRP service; ensuring additional clinic capacity is sourced as required. Liaise with the consultants and Headache Specialist Nurses to ensure a smooth and effective service for patients.
Liaise with consultants, Headache Specialist Nurses and Divisional Managers to schedule CGRP outpatient sessions to ensure capacity is fully utilised.
About us
The Walton Centre
NHS Foundation Trust is the only NHS trust to hold dual accreditation for the
Investors in People we invest in people and we invest in wellbeing
standards and has been awarded Gold status for both. The
Walton Centre is a leader in the treatment and care of neurology and
neurosurgery, placing the patient and their family at the heart of everything
we do. As the only specialist hospital trust in the UK dedicated to providing
comprehensive neurology, neurosurgery, spinal and pain management services we
are proud to be rated as an Outstanding Trust by the Care Quality Commission
(CQC), and champion change throughout the field of neuroscience. Originally
formed in 1992, the Trust received Foundation Trust status in 2009.
With
around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and
18,000 inpatients each year. We have leading specialists and incredibly
dedicated staff delivering excellent clinical outcomes for brain, spinal and
neurological care nationally and internationally. Teams across our site in
Fazakerley, Liverpool, offer a world-class service in diagnosing and treating
injuries and illnesses affecting the brain, spine and peripheral nerves and
muscles, and in supporting people suffering from a wide range of long-term
neurological conditions.
Job description
Job responsibilities
To work with the minimum of supervision in an organised, efficient manner in order to maximise the effective use of both their own time and that of the wider Neurology clinical team. To provide comprehensive administrative support to the Headache Service in the coordination of the administrative elements of the Calcitonin gene-related peptide (CGRP) monoclonal antibodies (mAbs) service.
Provide comprehensive administration in the management of headache systems and services for CGRP, to facilitate the smooth running of the patient journey across all elements of the service and supporting continuation and maximisation of CGRP across the division.
Key responsibilities
Deal with all queries, correspondence and telephone calls in a, professional and sensitive manner, liaising with clinical and non-clinical colleagues to respond to such queries timely.
Assist the Headache Clinical Lead and Specialist Nurses with the smooth running of the CGRP pathway.
Co-ordinate the prescription process, liaising with consultants, headache nurse specialists, and pharmacy to ensure timely initiation of CGRP treatment for patients.
Liaise with Trust Pharmacy, designated external Homecare Drug provider and GPs to ensure patients commencing CGRP treatment is processed timely and escalate any identified bottlenecks as appropriate.
Overseeing input of headache diaries including headache scores and previously tried preventatives for each patient on to the CGRP spreadsheet in a timely manner.
Monitor the CGRP spreadsheet and ensure patients are reviewed within the required timescales so that efficacy outcomes are obtained.
Overseeing the input of headache outcome data collection onto the CGRP spreadsheet in a timely manner.
Monitoring patients review attendance and following up as appropriate.
Co-ordinate appointment bookings for the CGRP service; ensuring additional clinic capacity is sourced as required. Liaise with the consultants and Headache Specialist Nurses to ensure a smooth and effective service for patients.
Liaise with consultants, Headache Specialist Nurses and Divisional Managers to schedule CGRP outpatient sessions to ensure that all capacity is fully utilised.
Create clinics as requested by the Divisional Operational Managers.
Provide administrative support with audits as required.
Suggest changes to working practice, system functionality, policies and procedures when identified.
Work within the Trusts Patient Access Policy.
Use PAS to access patient records for appointment booking, audit work and when dealing with queries/complaints etc.
Retrieve case notes as required.
Job description
Job responsibilities
To work with the minimum of supervision in an organised, efficient manner in order to maximise the effective use of both their own time and that of the wider Neurology clinical team. To provide comprehensive administrative support to the Headache Service in the coordination of the administrative elements of the Calcitonin gene-related peptide (CGRP) monoclonal antibodies (mAbs) service.
Provide comprehensive administration in the management of headache systems and services for CGRP, to facilitate the smooth running of the patient journey across all elements of the service and supporting continuation and maximisation of CGRP across the division.
Key responsibilities
Deal with all queries, correspondence and telephone calls in a, professional and sensitive manner, liaising with clinical and non-clinical colleagues to respond to such queries timely.
Assist the Headache Clinical Lead and Specialist Nurses with the smooth running of the CGRP pathway.
Co-ordinate the prescription process, liaising with consultants, headache nurse specialists, and pharmacy to ensure timely initiation of CGRP treatment for patients.
Liaise with Trust Pharmacy, designated external Homecare Drug provider and GPs to ensure patients commencing CGRP treatment is processed timely and escalate any identified bottlenecks as appropriate.
Overseeing input of headache diaries including headache scores and previously tried preventatives for each patient on to the CGRP spreadsheet in a timely manner.
Monitor the CGRP spreadsheet and ensure patients are reviewed within the required timescales so that efficacy outcomes are obtained.
Overseeing the input of headache outcome data collection onto the CGRP spreadsheet in a timely manner.
Monitoring patients review attendance and following up as appropriate.
Co-ordinate appointment bookings for the CGRP service; ensuring additional clinic capacity is sourced as required. Liaise with the consultants and Headache Specialist Nurses to ensure a smooth and effective service for patients.
Liaise with consultants, Headache Specialist Nurses and Divisional Managers to schedule CGRP outpatient sessions to ensure that all capacity is fully utilised.
Create clinics as requested by the Divisional Operational Managers.
Provide administrative support with audits as required.
Suggest changes to working practice, system functionality, policies and procedures when identified.
Work within the Trusts Patient Access Policy.
Use PAS to access patient records for appointment booking, audit work and when dealing with queries/complaints etc.
Retrieve case notes as required.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent
- RSA III/NVQ Level 4 or equivalent experience.
Experience
Essential
- Previous NHS experience.
- Experience of data entry & producing reports.
- Knowledge of Patient Access targets.
- Knowledge of OP and IP Waiting Lists.
- Previous experience as a PAS user.
- Good time management skills and proven ability to work to deadlines
- Excellent organisational skills
- Ability to review and prioritise workload
- Excellent communication and interpersonal skills
- Ability to analyse complex data
- Ability to communicate complex information
- Can deliver timely and accurate data whilst working under pressure.
- Able to work independently or as part of a team.
- Ability to work using own initiative and methodically
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to maintain confidentiality
- Excellent IT skills.
Desirable
- Experience of managing Patient Tracking Lists
- High level of patient pathway knowledge.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent.
- ECDL certificate or equivalent
- RSA III/NVQ Level 4 or equivalent experience.
Experience
Essential
- Previous NHS experience.
- Experience of data entry & producing reports.
- Knowledge of Patient Access targets.
- Knowledge of OP and IP Waiting Lists.
- Previous experience as a PAS user.
- Good time management skills and proven ability to work to deadlines
- Excellent organisational skills
- Ability to review and prioritise workload
- Excellent communication and interpersonal skills
- Ability to analyse complex data
- Ability to communicate complex information
- Can deliver timely and accurate data whilst working under pressure.
- Able to work independently or as part of a team.
- Ability to work using own initiative and methodically
- Professional approach to work and colleagues
- Able to develop good working relationships
- Ability to maintain confidentiality
- Excellent IT skills.
Desirable
- Experience of managing Patient Tracking Lists
- High level of patient pathway knowledge.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
