Job summary
An opportunity has become available to work on the Nurse Telephone Advice line within the Walton Centre. The hours are non-flexible from 9am to 4pm, Monday to Friday.
You will provide comprehensive administrative cover for the Consultant and Nurse advice lines and the Tele Neurology dashboard within the Neurology division.
Provide assistance and guidance as required to all patients and carers using the nurse advice line.
You will complete ward outcomes, assist with clinical outcomes and registering patients on our PAS system.
Main duties of the job
Nurse Appointment Line
- Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
- Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
- Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.
Consultant Advice Line
- To input all data collected from the Consultant advice line onto the relevant system.
- Access Summary Care Record to obtain and input patient demographics onto the relevant system.
- Accurate audio typing, using the Trust EP2 system.
Tele Neurology
- Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
- Book appointments for the Tele Neurology consultations onto the PAS.
- Record outcomes of Tele Neurology consultation onto relevant system.
Other responsibilities
- Check and update patient demographic details onto PAS to ensure data quality is maintained.
- Provide a courteous and helpful service to the patient and be empathetic to their needs.
- Provide cover for colleagues in the event of sickness and holidays.
About us
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Job description
Job responsibilities
Nurse Appointment Line
- Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
- Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
- Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.
Consultant Advice Line
- To input all data collected from the Consultant advice line onto the relevant system.
- Access Summary Care Record to obtain and input patient demographics onto the relevant system.
- Accurate audio typing, using the Trust EP2 system.
Tele Neurology
- Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
- Book appointments for the Tele Neurology consultations onto the PAS.
- Record outcomes of Tele Neurology consultation onto relevant system.
Other responsibilities
- Check and update patient demographic details onto PAS to ensure data quality is maintained.
- Provide a courteous and helpful service to the patient and be empathetic to their needs.
- Provide cover for colleagues in the event of sickness and holidays.
Job description
Job responsibilities
Nurse Appointment Line
- Deal with incoming calls to the nurse advice line ensuring a high standard of customer care is provided.
- Book appointments for patients requiring nurse advice call back onto the PAS and E-portal systems.
- Deal efficiently with enquiries from patients, carers and GPs in a timely and courteous manner, providing basic information and non-clinical advice.
Consultant Advice Line
- To input all data collected from the Consultant advice line onto the relevant system.
- Access Summary Care Record to obtain and input patient demographics onto the relevant system.
- Accurate audio typing, using the Trust EP2 system.
Tele Neurology
- Deal with incoming calls to the Tele Neurology line from District General Hospitals ensuring a high standard of customer care is provided.
- Book appointments for the Tele Neurology consultations onto the PAS.
- Record outcomes of Tele Neurology consultation onto relevant system.
Other responsibilities
- Check and update patient demographic details onto PAS to ensure data quality is maintained.
- Provide a courteous and helpful service to the patient and be empathetic to their needs.
- Provide cover for colleagues in the event of sickness and holidays.
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- ECDL certificate or equivalent
- Audio Typing
Knowledge & Experience
Essential
- Data inputting
- Call handling
Desirable
- Appropriate NHS experience
- PAS experience
- Previously worked in administrative role without the need for direct supervision
Skills & Attributes
Essential
- Excellent communication skills
- Ability to work as part of a team and independently
- Time management skills
- Ability to work using own initiative
- Excellent organisational skills
- Can deliver timely and accurate data whilst working under pressure
- Professional approach to colleagues
- Ability to develop good working relationships
- Ability to maintain confidentiality
Desirable
Other
Essential
- Flexible approach to working hours
- Punctual & reliable
- Must comply with Trust uniform code
Person Specification
Qualifications
Essential
- Educated to GCSE level or equivalent
- ECDL certificate or equivalent
- Audio Typing
Knowledge & Experience
Essential
- Data inputting
- Call handling
Desirable
- Appropriate NHS experience
- PAS experience
- Previously worked in administrative role without the need for direct supervision
Skills & Attributes
Essential
- Excellent communication skills
- Ability to work as part of a team and independently
- Time management skills
- Ability to work using own initiative
- Excellent organisational skills
- Can deliver timely and accurate data whilst working under pressure
- Professional approach to colleagues
- Ability to develop good working relationships
- Ability to maintain confidentiality
Desirable
Other
Essential
- Flexible approach to working hours
- Punctual & reliable
- Must comply with Trust uniform code
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
