Job summary
To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies.
Main duties of the job
Provide a point of contact for written and telephone enquires on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact. Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basicinformation and non-clinical advice. Deal with and action where appropriate, all incoming mail. This may include email and faxes on a daily basis, appropriately refer investigation results to the Consultant or other areas for action and information. Accurately transcribe, using the Trust digital dictation system, with knowledge of medical terminology, all correspondence to GPs, internal Consultants, other hospitals and outsideagencies relating to the patient pathway. Generate routine and non-routine correspondenceindependently.
About us
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Job description
Job responsibilities
Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required. Deal with requests from patients/carers for hospital transport. Assess and adhere to the hospital guidelines regarding eligibility for this service. Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary ofrelevant problems, events, etc for ease of handover to the secretary on his/her return
Job description
Job responsibilities
Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required. Deal with requests from patients/carers for hospital transport. Assess and adhere to the hospital guidelines regarding eligibility for this service. Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary ofrelevant problems, events, etc for ease of handover to the secretary on his/her return
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA 11
Desirable
Knowledge & Experience
Essential
- Audio typing
- Previous secretarial/office work including working with computers
- Working as part of a team
Desirable
- Experience in NHS or customer service organisation
- Medical Terminology
- Knowledge of hospital PAS system
Skills & Attributes
Essential
- Excellent communication and interpersonal skills at all levels
- Keyboard skills accurate fast typist with knowledge of Microsoft office
- Flexible
- Good organisational skills
- Ability to prioritise
- Understanding of the need for confidentiality
- Confident, clear, sympathetic telephone manner
- Willingness to undertake any necessary training to carry out the duties required
Desirable
- Preference for working closely with and supporting a multi disciplinary team
- Customer care skills
- Working to deadlines
Person Specification
Qualifications
Essential
- Good general standard of literacy and numeracy
- RSA 11
Desirable
Knowledge & Experience
Essential
- Audio typing
- Previous secretarial/office work including working with computers
- Working as part of a team
Desirable
- Experience in NHS or customer service organisation
- Medical Terminology
- Knowledge of hospital PAS system
Skills & Attributes
Essential
- Excellent communication and interpersonal skills at all levels
- Keyboard skills accurate fast typist with knowledge of Microsoft office
- Flexible
- Good organisational skills
- Ability to prioritise
- Understanding of the need for confidentiality
- Confident, clear, sympathetic telephone manner
- Willingness to undertake any necessary training to carry out the duties required
Desirable
- Preference for working closely with and supporting a multi disciplinary team
- Customer care skills
- Working to deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
