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The Walton Centre NHS Foundation Trust

MS Wales Administrator

The closing date is 29 September 2025

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Job summary

The post holder will provide a comprehensive administrative service to staff members within the MS team and will help to facilitate the smooth running of the patient journey across all elements of the MS service across North Wales by co-ordinating processes and monitoring the service provided to patients. To be responsible for the collection, and monitoring of all data pertaining to the service. To work with the minimum supervision in an organised, efficient and effective manner, in order to maximise the effective use of both their own time and that of departmental staff. It is essential that the post holder uses initiative compatible to the role and it is vital that confidentiality is maintained at all times.

Main duties of the job

Establish and ensure the continuation of effective communication between the MDT Team, including Consultants. Specialist Nurses and Therapists.

Management of large numbers of patient prescriptions ensuring recording and approval on the Blueteq system

Liaise with external prescription management companies, funding sources, regional physicians, regional MS Nurses, GPs and the patient as required.

Deal with non-clinical queries from patients, their Carers, general practitioners and members of the MDT Team.

To retrieve medical records and correspondence relating to patient/clinician enquired. Follow H&S guidelines for moving and handling of loads.

Process all enquiries for information/case notes both face to face and on the telephone using PAS and other appropriate systems.

To ensure correct and timely filing of results, tests and all correspondence into the Walton Centre case notes.

Sort, date stamp distribute and re-direct incoming mail.

Date stamp all referrals which come into the office and log them in the agreed manner.

Use the Patient Administration System as required.

About us

The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in well-being standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.

With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.

Details

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

160-7410474

Job locations

The Walton Centre NHS Foundation Trust

Lower Lane

Liverpool

L9 7LJ


Job description

Job responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Job description

Job responsibilities

Please see the job description and person specification document for detailed information about the job description for this vacancy.

Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent.
  • ECDL or equivalent

Knowledge & Experience

Essential

  • Self-motivated and able to work with limited supervision
  • Able to use personal initiative when prioritising workloads
  • Ability to maintain accurate patient information.
  • Ability to adhere to the Data Protection Act and national/ local guidelines concerning patient confidentiality
  • Knowledge and experience of medical terminology
  • Experience of accurate and timely data entry and producing reports
  • Excellent knowledge of Microsoft office
  • Organising Meetings and Minute Taking

Desirable

  • Previous experience of working in the NHS
  • Knowledge of hospital PAS system
  • Expert skills in excel

Skills & Attributes

Essential

  • Proven interpersonal skills to build and maintain relationships
  • Able to work under pressure and maintain high quality work
  • Time management skills
  • Proven ability to achieve deadlines
  • Ability to communicate in a professional manner both verbally and written.
  • Ability to use problem solving skills
Person Specification

Qualifications

Essential

  • Educated to GCSE level or equivalent.
  • ECDL or equivalent

Knowledge & Experience

Essential

  • Self-motivated and able to work with limited supervision
  • Able to use personal initiative when prioritising workloads
  • Ability to maintain accurate patient information.
  • Ability to adhere to the Data Protection Act and national/ local guidelines concerning patient confidentiality
  • Knowledge and experience of medical terminology
  • Experience of accurate and timely data entry and producing reports
  • Excellent knowledge of Microsoft office
  • Organising Meetings and Minute Taking

Desirable

  • Previous experience of working in the NHS
  • Knowledge of hospital PAS system
  • Expert skills in excel

Skills & Attributes

Essential

  • Proven interpersonal skills to build and maintain relationships
  • Able to work under pressure and maintain high quality work
  • Time management skills
  • Proven ability to achieve deadlines
  • Ability to communicate in a professional manner both verbally and written.
  • Ability to use problem solving skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

The Walton Centre NHS Foundation Trust

Address

The Walton Centre NHS Foundation Trust

Lower Lane

Liverpool

L9 7LJ


Employer's website

https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

The Walton Centre NHS Foundation Trust

Address

The Walton Centre NHS Foundation Trust

Lower Lane

Liverpool

L9 7LJ


Employer's website

https://www.thewaltoncentre.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Divisional Secretariat Manager

Rachel Sankey

rachel.sankey1@nhs.net

01515564092

Details

Date posted

16 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

160-7410474

Job locations

The Walton Centre NHS Foundation Trust

Lower Lane

Liverpool

L9 7LJ


Supporting documents

Privacy notice

The Walton Centre NHS Foundation Trust's privacy notice (opens in a new tab)