Job summary
An exciting opportunity has arisen to join the Neurology Division, as a Clinical Business Manager. The Division of Neurology is responsible for a wide range of clinical and non-clinical services, including a comprehensive Neurological outpatients service, provided across 14 hospitals.
The successful applicant will be a key member of the Neurology Divisional Senior Team and will report to the Divisional Manager and work closely with the Clinical Directors and senior nursing teams to ensure delivery of effective, efficient, patient centered care.
This role will support the Divisional Manager in the delivery, aims and objectives of the division as determined by the Neurology Divisional Director of Operations.
You will be a key contributor to the development and implementation of the Trust's strategy and will ensure that all relevant policies and national standards are implemented and maintained.
You will manage and develop our services working alongside our inspirational teams, whilst providing excellent highly efficient care to patients.
You should possess excellent communication and leadership skills and be able to demonstrate your ability to remain positive in challenging times.
The post will be based at The Walton Centre, but will be required to travel between the Walton Centre and its partner hospitals.
Main duties of the job
Through strong leadership ensure the Division is managed effectively and efficiently on a day to day basis. Ensure that the needs of patients are paramount to the way in which services are delivered and to foster a culture in which all patients are treated with dignity and respect.
Support the Divisional Director of Operations and Divisional Manager in the delivery of services within the Division, including effective resource and performance management to achieve the corporate objectives.Proactively develop and implement service development initiatives to meet Divisional and Trust's strategic objectives.
Responsible for the activity and performance agenda for the Division working closely with the Divisional heads of service and clinical leads.To play a key role in the demand and capacity planning process yearly and ad-hoc to support the clinical and operational staff ensuring understanding, confidence and engagement.
Lead on development and maintenance of medium and long term activity planning that inform the heads of service and clinical leads on the capacity required of all services across the division.
Responsible for providing management, guidance and direction to the Divisional Team including direct line management responsibility and recruitment, appraisal, CPD and management of poor performance and absence.
Responsibility for maintaining a safe and healthy environment for staff and patients in all areas of their function. Participate in the Trust on call rota.
About us
The Walton Centre NHS Foundation Trust is the only NHS trust to hold dual accreditation for the Investors in People. We invest in people and we invest in wellbeing standards and have been awarded Gold status for both. The Walton Centre is a leader in the treatment and care of neurology and neurosurgery, placing the patient and their family at the heart of everything we do. As the only specialist hospital trust in the UK dedicated to providing comprehensive neurology, neurosurgery, spinal and pain management services we are proud to be rated as an Outstanding Trust by the Care Quality Commission (CQC), and champion change throughout the field of neuroscience. Originally formed in 1992, the Trust received Foundation Trust status in 2009.
With around 1,450 staff, The Walton Centre treats more than 127,000 outpatients and 18,000 inpatients each year. We have leading specialists and incredibly dedicated staff delivering excellent clinical outcomes for brain, spinal and neurological care nationally and internationally. Teams across our site in Fazakerley, Liverpool, offer a world-class service in diagnosing and treating injuries and illnesses affecting the brain, spine and peripheral nerves and muscles, and in supporting people suffering from a wide range of long-term neurological conditions.
Job description
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Job description
Job responsibilities
Please see the job description and person specification document for detailed information about the job description for this vacancy.
Person Specification
Qualifications
Essential
- First degree or equivalent level of experience
- Masters level qualification or equivalent plus relevant experience
- Recognised management / leadership qualification or equivalent experience
- Qualification in Programme Management
- Evidence of continuous professional and personal development
Knowledge & Experience
Essential
- Demonstrable NHS management experience in a complex service provider organisation
- Demonstrable success managing a service/services in the NHS
- Knowledge and experience of NHS Governance issues, agenda and processes (including litigation, complaints process and risk management)
- Thorough knowledge and experience of managing NHS targets and key performance indicators.
- Knowledge & understanding of the NHS and the Trusts objectives & priorities
- Experience of leading the business planning process
- Experience of policy and strategy design and development
- Experience of leading service development or change management in a complex organisation
- Experience of managing Service Level Agreements
- Experience of managing a Patient Access Centre
- Experience of effective financial control mechanisms, demonstrating effective use of financial resources
- Experience of successfully managing and developing diverse teams including management of poor performance and setting of objectives
- Significant knowledge and experience of al HR processes and policies
- Clear understanding of Information Governance and its implementation within the NHS
Skills & Attributes
Essential
- Highly developed interpersonal skills with the ability to deal with complainants and aggression face to face
- Highly developed time management skills with the aability to prioritise effectively on an ongoing basis
- Effective coping skills and demonstrable ability to achieve demanding objectives against deadlines
- Able to work with complex information to ensure targets are met and plans are produced which will ensure objectives can be achieved
- Effective communication and presentation skills to provide and receive highly complex, highly sensitive and contentious information and the ability to influence a wide audience.
- Able to communicate in written and verbal media with all levels of staff in the organization, and with distressed patients and carers as part of complaint resolution
- Able to communicate effectively and form good relationships with other agencies
- Able to develop good working relationships and build credibility with a wide range of professionals
- Report writing skills - able to demonstrate a clear analytical approach
- Able to analyse and sift problems and generate and implement solutions
- Able to analyse and sift problems and generate and implement solutions
- Able to use audit and research to re-design services
- Effective decision maker
- Able to participate in policy and procedure formulation and implementation
- Ability to present a logical argument using data and information, using databases and spreadsheets to evaluate performance against targets
- Pragmatic, logical and innovative approach to problem solving
- Organised and assertive when necessary
- Demonstrate ability to organise and arrange work of both self and others
- Ability to lead and motivate an effective team
- Proven track record of motivating, coaching, managing and developing teams and individuals
- Ability to resolve conflict within teams and with users/stakeholders
- Ability to maintain confidentiality
- Excellent IT skills
- Ability to work across operational boundaries
Person Specification
Qualifications
Essential
- First degree or equivalent level of experience
- Masters level qualification or equivalent plus relevant experience
- Recognised management / leadership qualification or equivalent experience
- Qualification in Programme Management
- Evidence of continuous professional and personal development
Knowledge & Experience
Essential
- Demonstrable NHS management experience in a complex service provider organisation
- Demonstrable success managing a service/services in the NHS
- Knowledge and experience of NHS Governance issues, agenda and processes (including litigation, complaints process and risk management)
- Thorough knowledge and experience of managing NHS targets and key performance indicators.
- Knowledge & understanding of the NHS and the Trusts objectives & priorities
- Experience of leading the business planning process
- Experience of policy and strategy design and development
- Experience of leading service development or change management in a complex organisation
- Experience of managing Service Level Agreements
- Experience of managing a Patient Access Centre
- Experience of effective financial control mechanisms, demonstrating effective use of financial resources
- Experience of successfully managing and developing diverse teams including management of poor performance and setting of objectives
- Significant knowledge and experience of al HR processes and policies
- Clear understanding of Information Governance and its implementation within the NHS
Skills & Attributes
Essential
- Highly developed interpersonal skills with the ability to deal with complainants and aggression face to face
- Highly developed time management skills with the aability to prioritise effectively on an ongoing basis
- Effective coping skills and demonstrable ability to achieve demanding objectives against deadlines
- Able to work with complex information to ensure targets are met and plans are produced which will ensure objectives can be achieved
- Effective communication and presentation skills to provide and receive highly complex, highly sensitive and contentious information and the ability to influence a wide audience.
- Able to communicate in written and verbal media with all levels of staff in the organization, and with distressed patients and carers as part of complaint resolution
- Able to communicate effectively and form good relationships with other agencies
- Able to develop good working relationships and build credibility with a wide range of professionals
- Report writing skills - able to demonstrate a clear analytical approach
- Able to analyse and sift problems and generate and implement solutions
- Able to analyse and sift problems and generate and implement solutions
- Able to use audit and research to re-design services
- Effective decision maker
- Able to participate in policy and procedure formulation and implementation
- Ability to present a logical argument using data and information, using databases and spreadsheets to evaluate performance against targets
- Pragmatic, logical and innovative approach to problem solving
- Organised and assertive when necessary
- Demonstrate ability to organise and arrange work of both self and others
- Ability to lead and motivate an effective team
- Proven track record of motivating, coaching, managing and developing teams and individuals
- Ability to resolve conflict within teams and with users/stakeholders
- Ability to maintain confidentiality
- Excellent IT skills
- Ability to work across operational boundaries
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
