Job summary
The Operational Service Manager will support the Divisional Manager by providing operational management and business development of designated clinical speciality services within the Division.
The main area of service delivery will be for the Liverpool Women's Radiology Department which includes the on site Community Diagnostic Centre.
The post holder will be responsible for providing timely, efficient and effective operational management support to the Divisional Manager and the speciality leads, with the overall aim of ensuring that services are responsive and provided to the highest clinical and performance standards.
The post holder will also support the development and implementation of projects and business cases to improve cost, service delivery and patient experience to the key speciality areas, and will ensure continuous improvement of performance and quality targets.
Main duties of the job
Business and Operational Planning and Delivery
Performance Management
Finance Management / Business Planning
Human Resource Management
Risk and Governance
About us
Liverpool Women's NHS FT became part of NHS University Hospitals of Liverpool Group (UHLG) in November 2024, following the coming together with Liverpool University Hospitals NHS FT. UHLG was born from a shared aim to improve the care we provide to our patients.
UHLG is one of the largest employers in the region, with over 16,800 colleagues who are dedicated to caring for our communities - from birth and beyond. For the 630,000 people across Merseyside, UHLG is also their local NHS, providing general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.
At Liverpool Women's Hospital, each year we deliver approximately 7,500 babies, carry out around 50,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly and premature newborns, perform around 1,000 IVF cycles, and conduct over 4,000 genetic appointments.
We believe that this, along with a strong dedication to research and innovation, makes usthespecialist health provider of choice in Europe for women, babies and families.
For roles at Liverpool University Hospitals, visit their careers page.
UKVI guidelines prohibits sponsorship for all Band 2 posts. Guidelines state that many non-clinical posts are not eligible for sponsorship. Please use UKVI guidance on Skilled Worker Visas to determine your eligibility for sponsorship if you were to gain a conditional offer for this role.
https://www.gov.uk/skilled-worker-visa/your-job
Job description
Job responsibilities
Please see attached Job Description for detailed job description and main responsibilities.
The Operational Service Manager will support the Divisional Manager by providing operational management and business development of designated clinical speciality services within the Division.
The main area of service delivery will be for the Liverpool Women's Radiology Department which includes the on site Community Diagnostic Centre.
The post holder will be responsible for providing timely, efficient and effective operational management support to the Divisional Manager and the speciality leads, with the overall aim of ensuring that services are responsive and provided to the highest clinical and performance standards.
The post holder will also support the development and implementation of projects and business cases to improve cost, service delivery and patient experience to the key speciality areas, and will ensure continuous improvement of performance and quality targets.
Job description
Job responsibilities
Please see attached Job Description for detailed job description and main responsibilities.
The Operational Service Manager will support the Divisional Manager by providing operational management and business development of designated clinical speciality services within the Division.
The main area of service delivery will be for the Liverpool Women's Radiology Department which includes the on site Community Diagnostic Centre.
The post holder will be responsible for providing timely, efficient and effective operational management support to the Divisional Manager and the speciality leads, with the overall aim of ensuring that services are responsive and provided to the highest clinical and performance standards.
The post holder will also support the development and implementation of projects and business cases to improve cost, service delivery and patient experience to the key speciality areas, and will ensure continuous improvement of performance and quality targets.
Person Specification
Experience & Knowledge
Essential
- Experience of management of clinical services and working with medical staff
- Contributing to improvements in service standard and patient experience
- Experience of monitoring compliance with local and national performance and quality targets
- Experience of developing innovative and lasting solutions to operational and performance issues
- Experience of budget and human resources management
- Experience of managing administrative and support staff
- High level knowledge of patient and hospital administration systems
- Understanding of local and national targets
Desirable
- Experience in radiology/imaging operational management within a healthcare setting
- Experience of finance and cost improvement programmes
- Experience of waiting list and activity monitoring against contract
- Knowledge of national and local initiatives
Qualifications
Essential
- Educated to degree level or equivalent experience
- Educated to Masters level in a relevant subject or equivalent experience
Desirable
- Recognised leadership and/or management qualification
Person Specification
Experience & Knowledge
Essential
- Experience of management of clinical services and working with medical staff
- Contributing to improvements in service standard and patient experience
- Experience of monitoring compliance with local and national performance and quality targets
- Experience of developing innovative and lasting solutions to operational and performance issues
- Experience of budget and human resources management
- Experience of managing administrative and support staff
- High level knowledge of patient and hospital administration systems
- Understanding of local and national targets
Desirable
- Experience in radiology/imaging operational management within a healthcare setting
- Experience of finance and cost improvement programmes
- Experience of waiting list and activity monitoring against contract
- Knowledge of national and local initiatives
Qualifications
Essential
- Educated to degree level or equivalent experience
- Educated to Masters level in a relevant subject or equivalent experience
Desirable
- Recognised leadership and/or management qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
