Job summary
Job role is for 12 month Maternity cover
We are seeking a confident and cheerful person to join our Administration team for a 12 month period.
The Hewitt Fertility Centre is one of Britain's largest Reproductive Medicine units providing a comprehensive service to both NHS and fee paying patients.
The Hewitt Fertility Centre is wholly committed to providing a high quality service to patients who attend the centre, for a range of fertility related investigations and treatments.An opportunity has arisen within The Hewitt Fertility Centre Knutsford for an Administrator Typist, to cover maternity leave, who is a bright, committed, and enthusiastic individual. A background in an administration role is essential.
The post holder will be responsible for the administrative processes supporting all Hewitt Centre Knutsford clinics for both Private and NHS patients They will be required to become proficient in the use of IT. The post holder will provide typing and administrative support to consultants and other staff within the Hewitt Centre Knutsford.
Main duties of the job
Deliver a high level of customer service in all interactions with patients, and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Undertake booking and scheduling of patient clinic appointments within the Hewitt Centre, communicating the information to the patients by the most appropriate method dependent upon the service / treatment arranged e.g. private / NHS. Arrange all communication to new patients. Assist with the provision of a telephone answering service for patients who contact the clinical team directly ensuring the patient is passed to the relevant service or provided with the necessary advice and guidance exercising the necessary judgement when dealing with enquiries. Register and prepare patient files for all NHS and private patients, entering demographic data on Meditech and IDEAS. Distribute or file patient information coming into the Administration office as required. Help maintain the Hewitt Centre's case note filing system and ensure all notes are correctly tracked within, into and out of the office. Help manage a cancellation list for clinic appointments. Work flexibly to cover the hours of operation including weekends and Bank holidays if required.Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team
For full details see Job Description
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm new-borns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes us the specialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving its services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video: https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
Job description
Job responsibilities
Deliver a high level of customer service in all interactions with patients, their partners, relatives, carers, and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Undertake booking and scheduling of all patient clinic appointments within the Hewitt Centre, communicating the information to the patients by the most appropriate method dependent upon the service / treatment arranged e.g. private / NHS, Andrology. Arrange all communication to new patients. Assist with the provision of a telephone answering service for patients who contact the clinical team directly ensuring the patient is passed to the relevant service or provided with the necessary advice and guidance exercising the necessary judgement when dealing with enquiries. Register and prepare patient files for all NHS and private patients, including Transport and Satellite patients, entering demographic data on Meditech and IDEAS. Distribute or file patient information coming into the Reception/Administration office as required. Help maintain the Hewitt Centres case note filing system and ensure all notes are correctly tracked within, into and out of the reception office. Help manage a cancellation list for clinic appointments. Work flexibly to cover the hours of operation including weekends and Bank holidays if required.Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team
For full details see Job Discription
Job description
Job responsibilities
Deliver a high level of customer service in all interactions with patients, their partners, relatives, carers, and other members of staff to ensure the highest standards of confidentiality, sensitivity and dignity are maintained at all times. Undertake booking and scheduling of all patient clinic appointments within the Hewitt Centre, communicating the information to the patients by the most appropriate method dependent upon the service / treatment arranged e.g. private / NHS, Andrology. Arrange all communication to new patients. Assist with the provision of a telephone answering service for patients who contact the clinical team directly ensuring the patient is passed to the relevant service or provided with the necessary advice and guidance exercising the necessary judgement when dealing with enquiries. Register and prepare patient files for all NHS and private patients, including Transport and Satellite patients, entering demographic data on Meditech and IDEAS. Distribute or file patient information coming into the Reception/Administration office as required. Help maintain the Hewitt Centres case note filing system and ensure all notes are correctly tracked within, into and out of the reception office. Help manage a cancellation list for clinic appointments. Work flexibly to cover the hours of operation including weekends and Bank holidays if required.Undertake other duties as required from time to time providing cover for other members of the booking and scheduling team
For full details see Job Discription
Person Specification
Skills, Knowledge & Aptitudes
Essential
- Proven aptitude for clerical role.
- Good level of numeracy and literacy skills
- Able to communicate clearly both in verbal and written communications
- Good keyboard & PC skills.
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
- Ability to type text to a good standard.
- Organised and methodical with an attention to detail.
- Professional and friendly telephone manner
- Able to maintain accuracy to high standards.
- Understanding of confidentiality, Data Protection and Caldicott principles
- Ability to learn NHS/medical Terminology
Experience
Essential
- Experience of working in an office or administrative environment preferably within a healthcare environment
- Previous experience of working in a NHS role.
- Experience of audio transcription letter generation service
- Experience of customer service /appointments role.
- Team work or group member experience
Personal Attributes
Essential
- Flexible and adaptable to change.
- Ability to work to a deadline and to prioritise own work load.
- Ability to work on own unsupervised.
- Courteous and friendly.
- Be able to work under pressure in a busy environment.
- Ability to work independently or as part of a team.
- Capable of dealing with sensitive and confidential documents and situations.
- Keen to develop personal skills.
- Good work attendance.
- Flexibility & motivation.
- Excellent health record.
- Neat and tidy appearance
Special Requirements
Essential
- Understanding the importance of confidentiality at all times.
Person Specification
Skills, Knowledge & Aptitudes
Essential
- Proven aptitude for clerical role.
- Good level of numeracy and literacy skills
- Able to communicate clearly both in verbal and written communications
- Good keyboard & PC skills.
- Working knowledge of Microsoft Office packages i.e. Outlook, Word, Excel
- Ability to type text to a good standard.
- Organised and methodical with an attention to detail.
- Professional and friendly telephone manner
- Able to maintain accuracy to high standards.
- Understanding of confidentiality, Data Protection and Caldicott principles
- Ability to learn NHS/medical Terminology
Experience
Essential
- Experience of working in an office or administrative environment preferably within a healthcare environment
- Previous experience of working in a NHS role.
- Experience of audio transcription letter generation service
- Experience of customer service /appointments role.
- Team work or group member experience
Personal Attributes
Essential
- Flexible and adaptable to change.
- Ability to work to a deadline and to prioritise own work load.
- Ability to work on own unsupervised.
- Courteous and friendly.
- Be able to work under pressure in a busy environment.
- Ability to work independently or as part of a team.
- Capable of dealing with sensitive and confidential documents and situations.
- Keen to develop personal skills.
- Good work attendance.
- Flexibility & motivation.
- Excellent health record.
- Neat and tidy appearance
Special Requirements
Essential
- Understanding the importance of confidentiality at all times.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
