Job summary
Liverpool Women's Hospital NHS Trust is looking for a motivated and enthusiastic Bereavement Support Officer to join our Honeysuckle Bereavement Team on a 12 month fixed term contract.
Main duties of the job
- To support The Honeysuckle Team in the delivery of a proactive and effective patient and family focused bereavement service. To be a point of contact for patients, families and staff throughout Liverpool Women's NHS Foundation Trust including external organisations and members of the public in the delivery of the honeysuckle bereavement service.
- To acknowledge and action Honeysuckle referrals on a daily basis in a timely manner, escalating to bereavement midwife where appropriate.
- To receive all pregnancy losses, terminations of pregnancy, stillbirth and neonatal deaths in a dignified and respectful way. To ensure all are actioned in a timely manner including the facilitation of transfer to and from external sites for examination and testing, final sign out and release to undertakers for funerals and to the local crematorium for communal cremation.
- To provide information and data on pregnancy losses, terminations of pregnancy, stillbirth and neonatal deaths to various teams - including research midwives/nurses, midwives and consultants.
About us
Liverpool Women's NHS Foundation Trust delivers the highest standards of care for women, babies and families. Each year we deliver over 7,500 babies, carry out over 49,000 gynaecological inpatient and outpatient procedures, care for over 1,000 poorly & preterm newborns, perform around 1,000 IVF cycles and have over 4,000 genetic appointments taking place. We believe that this along with a strong dedication to research & innovation makes usthespecialist health provider of choice in Europe for women, babies and families.
We have some of the leading experts in their field, which has been showcased on national TV and news, making our teams famous across the world for professionalism, skill & compassion.
The Trust is constantly innovating and evolving it's services to provide the most cutting edge and modern care possible. As well as developing services on our current site we have long-term aspirations for the future. We have recently launched a number of new strategies which provide a detailed long-term plan for our services.
Check out why Liverpool Women's NHS Foundation Trust is a great place to work using the links below:
Video:https://vimeo.com/556197652
Online brochure: https://www.liverpoolwomens.nhs.uk/media/4121/recruitment-pack-great-place-to-work-16pp-v4-final.pdf
Job description
Job responsibilities
- To facilitate visits to the Honeysuckle suite by bereaved patients and their families this includes preparing pregnancy losses/babies for viewing.
- To facilitate stillbirth and birth and death registration appointments liaising with registration offices in various districts within the North West.
- To provide information via the telephone to bereaved patients and their families about local and national support services, including voluntary and statutory agencies and offer support to those accessing the honeysuckle bereavement service, providing links or referrals to services where appropriate.
- Full duties of the role are included in the attached Job description.
Job description
Job responsibilities
- To facilitate visits to the Honeysuckle suite by bereaved patients and their families this includes preparing pregnancy losses/babies for viewing.
- To facilitate stillbirth and birth and death registration appointments liaising with registration offices in various districts within the North West.
- To provide information via the telephone to bereaved patients and their families about local and national support services, including voluntary and statutory agencies and offer support to those accessing the honeysuckle bereavement service, providing links or referrals to services where appropriate.
- Full duties of the role are included in the attached Job description.
Person Specification
SKILLS, KNOWLEDGE AND APTITUDES
Essential
- oExcellent organisation skills and attention to detail.
- oAbility to communicate effectively, both verbally and in writing.
- oAbility to communicate during highly emotional and sensitive times to families, staff and external stakeholders.
- oAbility to deal with potentially challenging circumstances.
- oAbility to use initiative when resolving issues.
- oUnderstanding of the need of confidentiality.
- oAble to display empathetic and compassionate approach while focusing on service delivery.
- oAccurately enter data into relevant systems.
- oGood working knowledge of Microsoft Office.
Desirable
- oKnowledge of bereavement process's and support services
Qualifications & Learning
Essential
- NVQ level qualification or A to C in GCSE English
Experience
Essential
- oPrevious office administration experience
- oAble to work under own initiative
- oAble to work as part of a team.
Desirable
- oCurrent knowledge of relevant legislation guidance and good practice associated with bereavement.
- oPrevious experience in dealing with staff at all levels in relation to sensitive patient issues.
- oPrevious experience of administration in a healthcare setting
- oExperience of working with patients and the public in an advisory capacity.
Personal Qualities
Essential
- oActs with integrity and professionalism at all times.
- oAbility to negotiate and resolve disputes.
- oPositive 'can do' attitude to objectives and challenges.
- oFlexible approach to meet the requirements of the job
Person Specification
SKILLS, KNOWLEDGE AND APTITUDES
Essential
- oExcellent organisation skills and attention to detail.
- oAbility to communicate effectively, both verbally and in writing.
- oAbility to communicate during highly emotional and sensitive times to families, staff and external stakeholders.
- oAbility to deal with potentially challenging circumstances.
- oAbility to use initiative when resolving issues.
- oUnderstanding of the need of confidentiality.
- oAble to display empathetic and compassionate approach while focusing on service delivery.
- oAccurately enter data into relevant systems.
- oGood working knowledge of Microsoft Office.
Desirable
- oKnowledge of bereavement process's and support services
Qualifications & Learning
Essential
- NVQ level qualification or A to C in GCSE English
Experience
Essential
- oPrevious office administration experience
- oAble to work under own initiative
- oAble to work as part of a team.
Desirable
- oCurrent knowledge of relevant legislation guidance and good practice associated with bereavement.
- oPrevious experience in dealing with staff at all levels in relation to sensitive patient issues.
- oPrevious experience of administration in a healthcare setting
- oExperience of working with patients and the public in an advisory capacity.
Personal Qualities
Essential
- oActs with integrity and professionalism at all times.
- oAbility to negotiate and resolve disputes.
- oPositive 'can do' attitude to objectives and challenges.
- oFlexible approach to meet the requirements of the job
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
